Our Users Our Users
The ARCOS crew callout system provides benefits to several users across the enterprise including: Executive Management, Labor Relations, Operations Staff, Field Employees and IT/Security.
CustomersCustomer List
The ARCOS footprint
ARCOS, Inc. has the privilege of serving customers all over the country.
The map below shows our wide range of customers, big and small, Washington to New York. ARCOS Inc.'s ability to bring superior service to customers in a vast number of locations demonstrates its dedication and effectiveness in the crew callout industry.
Rollover the map for more information about our customers.
Allegheny Power
Greensburg, PA
- Service Territory - Parts of Pennsylvania, West Virginia, Virginia and Maryland
- Territory Size - 30,000 sq. mi
- Services Provided - Electricity
- # Customers - 1.5 million
- Began using ARCOS - May, 2005
- # Employees in ARCOS - 2,130
- Business units using ARCOS - 3
- # Labor Contracts - 3
SRP-Salt River Project
Phoenix, AZ
- Service Territory - Central Arizona
- Territory Size - 2,900 sq. mi
- Services Provided - Electricity/Water
- # Customers - 1 million
- Began using ARCOS - June, 2009
- # Employees in ARCOS - 150
- Business units using ARCOS - 1
ConEdison
New York, New York
- Service Territory - New York City and most of Westchester County
- Territory Size - 660 sq. mi
- Services Provided - Electricity/Natural Water
- # Customers - 3.2 million
- Began using ARCOS - September, 2009
- # Employees in ARCOS - 300
- Business units using ARCOS - 1 # Labor Contracts - 1
Avista Corporation
Spokane, WA
- Service Territory - Washington, Oregon, Idaho, and Wyoming
- Territory Size - 26,000 sq. mi
- Services Provided - Electricity, Natural Gas
- # Customers - 340,000 (Electricity), 300,000 (Gas)
- Began using ARCOS - June, 2008
- # Employees in ARCOS - 700
- Business units using ARCOS - 2
- # Labor Contracts - 3
Kansas City Power & Light
Kansas City, MO
- Service Territory - 24 Western Missouri and Eastern Kansas Counties
- Territory Size - 4,600 sq. mi
- Services Provided - Electricity
- # Customers - 520,000
- Began using ARCOS - December, 2005
- # Employees in ARCOS - 382
- Business units using ARCOS - 2
- # Labor Contracts - 2
Xcel Energy
Minneapolis, MN
- Service Territory - Colorado, Michigan, Minnesota, New Mexico, North Dakota, South Dakota, Texas, and Wisconsin
- Services Provided - Electricity/Gas
- # Customers - 3.2 Million (Electricity) 1.8 Million (Gas)
- Began using ARCOS - March, 2008
- # Employees in ARCOS - 1700
- # Labor Contracts - 7 (all IBEW)
Madison Gas & Electric
Madison, WI
- Service Territory - Dane County (Electricity), 7 south-central and western Wisconsin counties (Gas)
- Services Provided - Electricity/Gas
- # Customers - 135,000 (Electricity) 138,000 (Gas)
- Began using ARCOS - May, 2007
- # Employees in ARCOS - 278
- Business units using ARCOS - 1
- # Labor Contracts - 1
We Energies
Milwaukee, WI
- Service Territory - Wisconsin, Upper Peninsula in Michigan
- Territory Size - 18,410 sq. mi
- Services Provided - Electricity
- # Customers - 1.1 million
- Began using ARCOS - February, 2004
- # Employees in ARCOS - 872
- Business units using ARCOS - 5
- # Labor Contracts - 4 with 6 bargaining units
ComEd
Oakbrook Terrace, IL
- Service Territory - Northern Illinois
- Territory Size - 11,411 sq. mi
- Services Provided - Delivery of electrical service
- # Customers - 3.7 million residential and business customers
- Began using ARCOS - May, 2003
- # Employees in ARCOS - 3,561
- Business units using ARCOS - 206
- # Labor Contracts - 1
Consumers Energy
Jackson, MI
- Service Territory - 67 countries in lower peninsula
- Services Provided - Electricity, Natural Gas
- # Customers - 6 Million
- Began using ARCOS - October, 2006
- # Employees in ARCOS - 1,606
- Business units using ARCOS - Electric T&D
- # Labor Contracts - 1
Dayton Power & Light Company
Dayton, OH
- Service Territory - 24 counties in West Central Ohio
- Territory Size - 6,000 sq. mi
- Services Provided - Electricity
- # Customers - 500,000
- Began using ARCOS - June, 2006
- # Employees in ARCOS - 309
- Business units using ARCOS - 1
- # Labor Contracts - 1
PECO
Philadelphia, PA
- Service Territory - City of Philadelphia and 5 surrounding counties
- Territory Size - 2,100 sq. mi
- Services Provided - Delivery of electricity and natural gas
- # Customers - 1.5 million residential and business customers
- Began using ARCOS - July, 2005
- # Employees in ARCOS - 672
- Business units using ARCOS - 35
- # Labor Contracts - 1
National Grid—New York
Syracuse, NY
- Service Territory - New York
- Territory Size - 29,000 sq. mi (all of National Grid)
- Services Provided - Electricity, Natural Gas
- # Customers - 3.4 Million (all of National Grid)
- Began using ARCOS - June, 2005
- # Employees in ARCOS - 2,630
- Business units using ARCOS - 6
- # Labor Contracts - 1
Central Hudson Gas & Electric
Poughkeepsie, NY
- Service Territory - 8 counties in the Mid-Hudson River Valley
- Territory Size - 2,600 sq. mi
- Services Provided - Electricity, Natural Gas
- # Customers - 367,000
- Began using ARCOS - November, 2005
- # Employees in ARCOS - 593
- Business units using ARCOS - 1
- # Labor Contracts - 1
National Grid - New England
Westboro, MA
- Service Territory - Massachusetts, Rhode Island, new Hampshire
- Territory Size - 29,000 sq. mi (all of National Grid)
- Services Provided - Electricity, Natural Gas
- # Customers - 3.4 Million (all of National Grid)
- Began using ARCOS - November, 2004
- # Employees in ARCOS - 2,373
- Business units using ARCOS - 3
- # Labor Contracts - 10
NSTAR
Boston, MA
- Service Territory - 81 Communities (Electric)
- Territory Size - 1,676 sq. mi (Electric)
- Services Provided - Electricity, Natural Gas
- # Customers - 1.4 Million
- Began using ARCOS - March, 2007
- # Employees in ARCOS - 766
- Business units using ARCOS - 1
- # Labor Contracts - 1
Southern Maryland Electric Cooperative
Hughesville, MD
- Service Territory - Four counties in Southern Maryland
- Territory Size - 1143 sq. mi
- Services Provided - Electricity
- # Customers - 139,000
- Began using ARCOS - June, 2006
- # Employees in ARCOS - 210
- Business units using ARCOS - 1
- # Labor Contracts - 1
Vectren
Evansville, IN
- Service Territory - South and Central Indiana, West Central Ohio
- Services Provided - Electricity, Natural Gas
- # Customers - 1.1 Million
- Began using ARCOS - April/May, 2007
- # Employees in ARCOS - 800
- # Labor Contracts - 1
Dominion Virginia Electric Power
Richmond, VA
- Service Territory - VA & NC, 20 U.S. States, DC, Canada and the Gulf of Mexico
- Territory Size - 22,750 sq. mi
- Services Provided - Electricity, Natural Gas, Exploration, and Production
- # Customers - 2.3 Million/20 Million
- Began using ARCOS - September, 2002 (Premise Version); March, 2006 (ASP Version)
- # Employees in ARCOS - 3,312
- Business units using ARCOS - 3
- # Labor Contracts - 1 (In ARCOS)
Georgia Power
Atlanta, GA
- Service Territory - All but four Georgia counties
- Territory Size - 57,000 sq. mi
- Services Provided - Electricity
- # Customers - 2.25 Million
- Began using ARCOS - July, 2004
- # Employees in ARCOS - 5,421
- Business units using ARCOS - 1
- # Labor Contracts - 1
Mississippi Power
Gulfport, MS
- Service Territory - 23 counties of Southeast Mississippi
- Territory Size - 921 sq. mi
- Services Provided - Electricity
- # Customers - 181,100
- Began using ARCOS - February, 2003
- # Employees in ARCOS - 897
- Business units using ARCOS - 1
- # Labor Contracts - 1
Alabama Power
Birmingham, AL
- Service Territory - Southern 2/3 of Alabama
- Territory Size - 44,500 sq. mi
- Services Provided - Electricity
- # Customers - 1.4 Million
- Began using ARCOS - January, 2003
- # Employees in ARCOS - 3,264
- Business units using ARCOS - 12
- # Labor Contracts - 2
Gulf Power
Pensacola, FL
- Service Territory - Northwest Florida
- Territory Size - 7,400 sq. mi
- Services Provided - Electricity
- # Customers - 413,000
- Began using ARCOS - March, 2004
- # Employees in ARCOS - 735
- Business units using ARCOS - Power Delivery and Customer Service
- # Labor Contracts - 1
Florida Power & Light
Miami, FL
- Service Territory - Parts of East Coast, Southwest Coast and West Coast.
- Territory Size - 27,000 sq. mi
- Services Provided - Electricity
- # Customers - 8 Million (4.3 Million customer accounts)
- Began using ARCOS - September/October, 2000 (Premise Version); July 2004 (ASP Version)
- # Employees in ARCOS - 2,394
- Business units using ARCOS - Power Systems Distribution and Power Systems Transmission Operations
- # Labor Contracts - 1
Progress Energy - Florida
St. Petersburg, FL
- Service Territory - Central Florida
- Territory Size - 20,000 sq. mi
- Services Provided - Electricity
- # Customers - 1.6 Million (Florida); 1.4 Million (The Carolinas)
- Began using ARCOS - October, 2002
- # Employees in ARCOS - 1,261
- Business units using ARCOS - Distribution
- # Labor Contracts - 1
City of Lakeland
501 E. Lemon St. Lakeland, FL 33801
- Service Territory - Lakeland, Kathleen, Highlands City, Polk City
- Territory Size - 258 sq. mi
- Services Provided - Electricity, Water
- # Customers - 130,000
- Began using ARCOS - September, 2002
- # Employees in ARCOS - 1,039
- Business units using ARCOS - 6
- # Labor Contracts - 0
Atlantic City Electric (PHI Holdings)
Mays Landing, NJ
- Service Territory - Delaware, New Jersey, Washington DC, Maryland, and Virginia
- Territory Size - 10,000 sq. mi
- Services Provided - Electricity, Natural Gas
- # Customers - 1.9 Million
- Began using ARCOS - March, 2004
- # Employees in ARCOS - 723
- Business units using ARCOS - 3
- # Labor Contracts - 5
Delmarva Power (PHI Holdings)
Wilmington, DE
- Service Territory - Delaware, New Jersey, Washington DC, Maryland, and Virginia
- Territory Size - 10,000 sq. mi
- Services Provided - Electricity, Natural Gas
- # Customers - 1.9 Million
- Began using ARCOS - March, 2004
- # Employees in ARCOS - 723
- Business units using ARCOS - 3
- # Labor Contracts - 5
PEPCO (PHI Holdings)
Washington, DC
- Service Territory - Delaware, New Jersey, Washington DC, Maryland, and Virginia
- Territory Size - 10,000 sq. mi
- Services Provided - Electricity, Natural Gas
- # Customers - 1.9 Million
- Began using ARCOS - March, 2004
- # Employees in ARCOS - 723
- Business units using ARCOS - 3
- # Labor Contracts - 5
Xcel Energy - Northern States Power Company
Eau Claire, Wisconsin
- Service Territory - Colorado, Michigan, Minnesota, New Mexico, North Dakota, South Dakota, Texas, and Wisconsin
- Services Provided - Electricity/Gas
- # Customers - 3.2 Million (Electricity) 1.8 Million (Gas)
- Began using ARCOS - March, 2008
- # Employees in ARCOS - 1700
- # Labor Contracts - 7 (all IBEW)
Xcel Energy - Public Services of Colorado
Denver, CO
- Service Territory - Colorado, Michigan, Minnesota, New Mexico, North Dakota, South Dakota, Texas, and Wisconsin
- Services Provided - Electricity/Gas
- # Customers - 3.2 Million (Electricity) 1.8 Million (Gas)
- Began using ARCOS - March, 2008
- # Employees in ARCOS - 1700
- # Labor Contracts - 7 (all IBEW)
Duke Energy
Charlotte, NC
- Service Territory - North Carolina, South Carolina, Ohio, Kentucky, Indiana
- Territory Size - 50,000 sq. mi
- Services Provided - Electricity, Natural Gas
- # Customers - ~ 4.5 Million
- Began using ARCOS - September, 2008
- # Employees in ARCOS - ~2,000
- Business units using ARCOS - 2
- # Labor Contracts - 7
Arizona Public Service
Phoenix, AZ
- Service Territory - Arizona
- Territory Size - 34,000 sq. mi
- Services Provided - Electricity
- # Customers - 1.1 Million
- Began using ARCOS - Implementation in process
- # Employees in ARCOS - ~1,000
- Business units using ARCOS - 1
- # Labor Contracts - 1
Xcel Energy - Southwestern Public Service Company of Texas
Lubbock, Texas
- Service Territory - Colorado, Michigan, Minnesota, New Mexico, North Dakota, South Dakota, Texas, and Wisconsin
- Services Provided - Electricity/Gas
- # Customers - 3.2 Million (Electricity) 1.8 Million (Gas)
- Began using ARCOS - March, 2008
- # Employees in ARCOS - 1700
- # Labor Contracts - 7 (all IBEW)
Customer List
- Dominion Virginia Electric Power - Richmond, VA
- Duke Energy - Charlotte, NC
- ComEd - Oakbrook Terrace, IL
- PECO - Philadelphia, PA
- Florida Power & Light - Miami, FL
- Alabama Power - Birmingham, AL
- Georgia Power - Atlanta, GA
- Mississippi Power - Gulfport, MS
- Gulf Power - Pensacola, FL
- National Grid—New York - Syracuse, NY
- National Grid - New England - Westboro, MA
- Progress Energy - Florida - St. Petersburg, FL
- Xcel Energy - Northern States Power Company - Eau Claire, Wisconsin
- Xcel Energy - Public Services of Colorado - Denver, CO
- Xcel Energy - Southwestern Public Service Company of Texas - Lubbock, Texas
- Xcel Energy - Minneapolis, MN
- Con Edison - New York, New York
- Atlantic City Electric (PHI Holdings) - Mays Landing, NJ
- Delmarva Power (PHI Holdings) - Wilmington, DE
- PEPCO (PHI Holdings) - Washington, DC
- Consumers Energy - Jackson, MI
- Arizona Public Service - Phoenix, AZ
- NSTAR - Boston, MA
- Allegheny Power - Greensburg, PA
- Vectren - Evansville, IN
- We Energies - Milwaukee, WI
- Central Hudson Gas & Electric - Poughkeepsie, NY
- SRP-Salt River Project - Phoenix, Arizona
- Kansas City Power & Light - Kansas City, MO
- Avista Corporation - Spokane, WA
- Dayton Power & Light Company - Dayton, OH
- City of Lakeland - Lakeland, FL
- Southern Maryland Electric Cooperative - Hughesville, MD
- Madison Gas & Electric - Madison, WI
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Audiences Next steps
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Xcel Energy and Avista Corporation choose ARCOS
Audiences Executive Management
The executive managers within your company are given the opportunity to improve overall distribution operational efficiency and achieve dramatic results with ARCOS’ automated crew callout.
Audiences Labor Relations
Labor relations within the crew callout application provides full log trace reporting down to the individual phone call.
Audiences Operations Staff
Automated Crew Callout allows for consolidated dispatching and mobile dispatch to get the crew out at least 20% faster.
Audiences Field Employees
Field employees are given detailed call logging information to ensure that the callout process has worked properly.
Audiences IT/Security
ARCOS is hosted at a world-class facility with a warm back-up facility in Chicago, in case of primary system failure.