Arcos

• Operations Staff Includes:
• Dispatch Operations Managers and Dispatchers
• Field Service Supervisors
• Administrative Staff

Dispatch Operations Managers and Dispatchers - ARCOS crew callout solutions give operators the ability to get the crews out at least 20% faster by eliminating manual dialing and tracking. By getting the crews out faster, acceptance rates are also improved by at least 10%, to ensure customer satisfaction. Following callout rules, logging results and reporting on the performance can take up a vast majority of an operator's time. Our solution decreases that time by as much as 98%, giving operators the chance to utilize their time to get crews out as quick as possible.

Operations Managers can monitor who, what, when, where and how long a crew has been out with improved consolidated, enterprise-wide resource management visibility. Managers can also eliminate unnecessary "chit-chat" and human error with the consistency that ARCOS provides throughout the organization. Managers are able to consolidate dispatching with mobile dispatching, eliminating confusion and providing flow throughout communications.

Field Service Supervisors - Field service supervisors will have crew callout performance reporting at their fingertips with ARCOS crew callout solutions. Supervisors are given a quick and easy research tool to answer any questions regarding callouts that may come up in the field. Fully-detailed traces are accessible for all callout information down to the employee and even the phone call level. ARCOS also provides a resource management tool allowing field supervisors to see which employees are on rest, vacation, sick or have any other schedule exceptions. Crew tracking and vehicle tracking is possible with ARCOS, allowing the supervisors to easily see where resources are actively working, 24 hours a day.

Administrative Staff - Administrative staff members at your company can enjoy many easy to use, simplified solutions with ARCOS. The intuitive scheduling interface allows for rapid assignment of employee shifts and schedules. The paper shuffling that is necessary in your current callout process is virtually eliminated with ARCOS' completely automated and computerized solutions. HR and Overtime interfaces will be available to eliminate the need for dual-keying of employee data.

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