Our Users Our Users
The ARCOS crew callout system provides benefits to several users across the enterprise including: Executive Management, Labor Relations, Operations Staff, Field Employees and IT/Security.
Services Implementation Services
Implementation and support to assist you with all your crew callout needs
The ARCOS implementation process is a well structured project approach that ensures an efficient,
on-time configuration, delivery and deployment of each customer’s ARCOS System.
The process facilitates a collaborative discovery, analysis, design, validation and scheduling discipline managed by certified project management professionals at ARCOS, Inc.
- Project Implementation Guide: The Project Implementation Guide provides a comprehensive implementation roadmap for each ARCOS Customer to document their business rules, resource allocation, and callout practices. With the assistance of ARCOS, Inc. Project Managers, a complete discovery process is conducted that enables the configuration of each ARCOS system. The Project Implementation Guide is a structured workbook style document with descriptions, examples and action items that guide the implementation process.
- Implementation Workshop: 2-day onsite customer session. Includes a complete review of the Project Implementation Guide. Callout experts work with the customer to determine configurations, business processes and bargained agreements.
- System Walkthrough: 2-day customer session. ARCOS presents the customer with the QA system complete with training on testing and operating procedures. After this training session, the customer thoroughly tests the system to confirm compliance with their requirements.
- Train-the-Trainer: 2-day onsite customer session. ARCOS conducts in-depth system training for key personnel. The objective of this program is to provide those key personnel with enough knowledge to teach the ARCOS solution to other users within your organization. Processes, procedures and the overall use of the system are covered in the employee training. Once the customer trains its employees, they are ready to begin using ARCOS for callouts.
- Custom Training: 2-day onsite customer session. A custom training program is created for the customer, based on the specific needs of the company. The program is designed to teach any number of employees about the topic of the customer's choice. This training program is designed for companies that may have training needs not covered in the traditional training program offered at this time.
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Audiences Next steps
Audiences Executive Management
The executive managers within your company are given the opportunity to improve overall distribution operational efficiency and achieve dramatic results with ARCOS’ automated crew callout.
Audiences Labor Relations
Labor relations within the crew callout application provides full log trace reporting down to the individual phone call.
Audiences Operations Staff
Automated Crew Callout allows for consolidated dispatching and mobile dispatch to get the crew out at least 20% faster.
Audiences Field Employees
Field employees are given detailed call logging information to ensure that the callout process has worked properly.
Audiences IT/Security
ARCOS is hosted at a world-class facility with a warm back-up facility in Chicago, in case of primary system failure.