Arcos

ARCOS, Inc., located in Columbus, Ohio, was founded in 1993 as an Interactive Voice Response (IVR) consulting and custom application development company.

Today, the ARCOS System is the most widely used automated crew callout and resource scheduling solution in the industry with:

• 50 electric and gas utility operating companies supporting generation, transmission & distribution personnel

• Over 55,000 field service employees

• Over 2,000,000 callout phone calls per year

• 200,000 callout events per year

• 260,000 positions filled

• 71% average acceptance rate

We have worked hard to help our customers improve operational efficiency and reduce O&M costs by automating complex scheduling and callout business rules. In fact, ARCOS, Inc. has earned a reputation as “The Crew Callout Experts,” but that’s only part of the picture. We also provide support for customer service callout, emergency preparedness notifications, real-time employee availability information and improved business intelligence. This comprehensive approach allows ARCOS to become your enterprise solution for all emergency communications and response. After all, that’s what experts do.

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