Arcos

Mitchell McLeod, President and CEO

Mitch McLeod is President and CEO of ARCOS, Inc. He was elected to this position in October 2005, effective January 1, 2006. In this capacity, he will continue to maintain the company’s position as the Crew Callout expert and leader in the callout industry. Prior to this appointment, Mr. McLeod served as President and Founder of McLeod & Associates. This consulting firm specialized in the design, development, implementation, and support of complex software applications for Fortune 1000 companies, State, and Local Government. In 1997, McLeod & Associates designed and successfully implemented its first Automated Crew Callout system. This proprietary software eventually became ARCOS (Automated Roster Call Out System). In 2006, Mitch founded ARCOS, Inc. to provide ongoing development, customer support, implementation, training, marketing, and sales services for the ARCOS Platform. Under his leadership, ARCOS, Inc. has become the industry standard for automated crew callout.

Mitch began his career with the Department of Defense (DoD) as a Cryptanalytic Mathematician. While with the DoD, he was awarded four Special Performance Awards for exemplary service on mission critical projects. In 1990, Mitch joined AT&T Bell Laboratories in Columbus, Ohio and was the team leader on the Conversant Certification Team. While staying in the Voice Processing field, Mitch created and managed a Software Development Department which designed and implemented voice applications in a service bureau hosted environment. Mitch pioneered the first Periphonics VAS System which included thousands of voice ports networked to multiple Sun Sparc Servers. This was the first large scale system ever architected and successfully implemented.

Mitch has a Masters Degree with Honors in Software Engineering from Johns Hopkins University in Baltimore, Maryland and a Bachelors of Science Degree in Mathematics from Bowling Green State University.

Mitch Chapman, Vice President and Chief Technical Officer

Mitch Chapman is Vice President and Chief Technical Officer of ARCOS, Inc. He began working with ARCOS, Inc. as a Software Engineer with McLeod & Associates in 2001. Mr. Chapman is the manager of all IT staff. He is responsible for maintenance and reliability of internal network and infrastructure. For the ARCOS application, he oversees the system architecture and technical strategy and planning, plus supervises all ARCOS programming and ensures the performance and reliability of the application.

After receiving his Bachelors of Science and Master of Arts degrees from Purdue University, Mitch began his career as an Audio Engineer for Sony Pictures Studios in Culver City, California in 1996 through 2001.

Bruce Duff, Vice President of Sales

Bruce Duff is Vice President of Sales for ARCOS, Inc., a position he was appointed to in December, 2008. Duff is responsible for all national sales initiatives for the industry leading ARCOS automated crew callout and resource management system.

Prior to ARCOS, Inc., Duff was Vice President of Sales and Marketing at Wirefree Corporation. At Wirefree, he was responsible for the market introduction and sales of the company’s of wireless family of products. Before Wirefree, Duff was Vice President of Hondros College, a career entry college focusing on the financial services, real estate and allied health industries. Prior to Hondros, Duff spent 23 years in the global enterprise software market focusing on learning management system (LMS), electronic document management, electronic data interchange (EDI), relational database systems and web management technologies. 

During 8 years at Pathlore Software Corporation, an LMS and eLearning provider, he served as Senior Vice President of International Business Development, Chief Operating Officer and Vice President of Marketing.  Before Pathlore, Duff spent 10 years at Information Dimensions, Inc., as Vice President of Sales and Marketing and in 1995 launched the first Web-based document management system. Duff spent 3 years as Vice President of Marketing and Sales with Foresight Corp., a supplier of EDI and Internet technologies focusing on insurance, hi-tech and retail organizations.

Duff holds a bachelor's degree in political science from the University of Connecticut and an MBA in international marketing from “Thunderbird” – the American Graduate School of International Management.

Mark Furst, Vice President of Marketing

Mark Furst is the Vice President of Marketing for ARCOS, Inc., a position he has held since May, 2004. He has over twenty-five years of combined experience in marketing, sales, strategic alliances and vendor negotiations in the hi-tech software and services industry.

During his career working for start-up and established organizations in marketing, sales, and strategic alliance management, Mark has had the opportunity to introduce new products and services, expand into new geographic and vertical markets, both domestically and internationally, and grow existing lines of business. He has established strategic alliances with marketing partners, value added resellers, and distributors. Mark has also developed and executed comprehensive marketing and sales plans with P&L responsibility.

Mark obtained his Bachelor of Science degree from the College of Business Administration at The Ohio State University with a major in marketing.

Molly Koch, Chief Financial Officer

Molly Koch joined ARCOS, Inc. in November, 2009 as the company’s Chief Financial Officer.  As CFO, Molly provides executive leadership and coordination of the administrative, business planning, accounting and budgeting efforts of the company.

Molly earned her Bachelor of Arts Degree in Accounting from Muskingum College in New Concord, Ohio and became a Certified Public Accountant two years later.  She began her career in public accounting and has spent time in management and accounting positions in both for-profit and not-for-profit operations; in publicly-held as well as private companies.  Positions in her 30-year career have included overall responsibilities of accounting, financial and budgeting functions of companies to overall management of entire operations.

Roger Whitacre, Vice President of Customer Service

Roger Whitacre is Vice President, Customer Service for ARCOS, Inc. and has been with the company since November, 2004. His primary responsibilities are the management of the Customer Service department and the implementation process for new customers. He also works with existing customers on large projects such as migrations, system integrations, and significant system reconfigurations.

Roger earned his Bachelor of Music Education Degree from Mount Union College in Alliance, Ohio. He taught band and choir in the Ohio public school system for 10 years before entering the business world. During the ensuing 14 years before he joined ARCOS, Inc., Roger held various positions, such as Software Application Trainer, Training Manager, Instructional Designer, Instructional Consultant and Project Manager. In November, 2003, he earned his Project Management Professional certification.