ARCOS, Inc. (ARCOS) addresses accountability, transparency, and results for crew callout in industries with staffing qualification requirements, diverse regulations, and urgent response times. Founded in 1993 as an Interactive Voice Response (IVR) consulting and custom application development company, ARCOS has grown to become the premier provider of callout and resource scheduling solutions in the country.
The ARCOS Suite is the most widely used automated crew callout and scheduling solution with impressive statistics behind it:
- 80 of the top 120 gas & electric utilities, as well as some of the country’s largest power generation plants as customers
- Over 68,000 field service employees
- Over 285,000 callout events per year
- Over 2,200,000 callout phone calls per year
As the leading expert in crew callout and crew scheduling, ARCOS reduces operations and maintenance costs by automating complex scheduling and callout business rules and delivers a strong ROI. We also provide support for customer service callout, emergency preparedness notifications, real-time employee availability information and improved business intelligence. This comprehensive approach allows ARCOS to become your enterprise solution for all emergency communications and response.