Customers address their accountability, transparency, and results objectives with ARCOS, Inc. In the crew callout industry, our customers are dependent on accurate responses, unmatched response times and associates who care. Whether it's a small or large business, we are committed to providing impeccable customer service, satisfying each customer’s unique requirements. It is this philosophy that has allowed us to maintain undiminished relationships with our existing customers, and establish new customers at impressive rates.
Electric Utility Customer Case Studies
The ARCOS Callout and Scheduling Suite provides benefits for multiple levels in the organization, from executive management to administrative staff.
Executive Management:
The executive managers within your company are given the opportunity to improve overall distribution operational efficiency and achieve dramatic results with the ARCOS automated crew callout.
Labor Relations:
Labor relations capabilities within the crew callout application provides full log trace reporting down to the individual phone call and recordings of each call.
Operations Staff:
Automated Crew Callout allows for consolidated dispatching and mobile dispatch to get crews out at least 20% faster.
Field Associates:
Field associates are given detailed call logging information to ensure that the callout process has worked properly and that safety protocols are followed.
IT/Security:
ARCOS is hosted at a world-class facility with a secondary back-up facility in Chicago, in case of primary system failure.
ARCOS, Inc. is rooted in the belief that you can’t just offer impressive solutions without also providing the best customer service to go with it.