Arcos

Our ability to grow as a company has given us the opportunity to provide superior crew callout service to many distinguished and respected companies all over the country. To read more about ARCOS, Inc. and how we have succeeded in the crew callout industry, click on one of the articles below:

In Case of Emergency...
Centralization and technology have helped one utility trim its emergency response time. - December 13, 2011
When a customer detects a problem with a natural gas line or meter, utility dispatchers, managers and service workers must react quickly. Read more…

Callout and Resource Management Expert ARCOS Promotes Duff to CEO - November 30, 2011
Bruce Duff is the new chief executive officer of ARCOS, Inc., a developer of internet-based automated callout and resource management software for the utility industry. Duff succeeds ARCOS Founder Mitch McLeod who held the CEO role since creating the software company in 2005. Read more…

ARCOS Five-Time Winner of FAST 50 Award - November 1, 2011
ARCOS, Inc. has won its fifth consecutive Fast 50 Award, an annual ranking of the 50 fastest-growing emerging companies in Central Ohio. The Columbus Business First Fast 50 Award recognizes companies for financial growth and performance over the past three years. Read more…

Callout and Resource Management Expert ARCOS, Inc. Extends Contracts - October 20, 2011
Avista Corporation, Duke Energy, Florida Power & Light, Madison Gas & Electric, PEPCO, Progress Energy Florida and a diversified energy company serving the U.S. Midwest and Mid-Atlantic have signed multi-year contracts to use ARCOS, Inc.'s software-as-a-service (SaaS) system. Read more…

Overcoming Power Outage Barriers
5 ways to reduce crew response times - September 2011
Here are five ways utility pros can reduce response time, speed up restoration and shrink Customer Average Interruption Duration Index (CAIDI). Read more…

Progress Energy Automates Callouts, Maintains Plant Efficiency - August 1, 2011
Until recently, supervisors at one of the largest U.S. power generation sites felt like they were playing the callout lottery. Read more…

Transmission & Distribution World
Zeroing in on Nightly Outages - July 1, 2011
After AEP examined its service restoration process, the utility found a strategic opportunity for improving CAIDI across its 11-state region. Read more…

The Columbus Dispatch
AEP's new software system should get your electricity restored more quickly - July 1, 2011
AEP this week flipped the switch on a new technology that will help the energy provider bring repair crews to the scene of power outages automatically. Read more…

Powergrid International
When Lightning Strikes, SRP Calls out Mobile App - June, 2011 Edition
During the first quarter of 2011, a select number of supervisors in the SRP field maintenance group began launching after-hours callouts from a smart phone mobile application. Read more…

To Shorten Outages, AEP Automates Crew Callout - March 17, 2011
In today's wired world, customers have little patience when electricity outages occur and high expectations for how quickly service is restored. Read more…

Energy Council Conference
United Illuminating Co. and ARCOS Show How Automated Callout Restores Power Faster - March 14, 2011
Since last August, The United Illuminating Company (UI), a New Haven, Conn.-based regional electric distribution company, has shortened the duration of its power outages, reduced costs and accelerated its repair crews' response to calls for assistance. Read more…

Powergrid International
Automating Outage Management - February, 2011 Edition
By Bruce Duff, Arcos, Inc. - For Wisconsin Public Service, also known as WPS, outage management is a time-tested system maintenance routine consisting of tree-trimming programs and outage-recovery planning that ensures utility personnel are prepared for emergency outages. Read more...

PipeLine and Gas Technology Magazine
Automated Callout Helps Central Hudson Gas & Electric Cut Response Time -
December 7, 2010
For James Jolly, director of Dispatch Operations for Central Hudson Gas & Electric Corporation, responding to gas emergencies trumps his other duties and becomes job number one, in seconds. When a customer detects a problem with a gas line or meter, it falls to Jolly and his team to react quickly. Read more...

Electric Energy T&D Magazine
Evolutionizing the Smart Grid - November/December Edition, 2010
By Mark Hungate, Salt River Project and Mitch McLeod, ARCOS, Inc. - According to the Department of Energy, today’s electricity system is 99.97 percent reliable. But when the flow of electricity to customers is cut off, the Department of Energy says this loss of power costs Americans at least $150 billion each year.

ARCOS Makes Managing Resources "Point-and-Click" For Lee County Electric Cooperative - November 30, 2010
No matter what time of day it is, Don King, Lee County Electric Cooperative, Inc.'s senior supervisor for construction and maintenance, knows where his company's lineworkers are — all of them. The click of a mouse gives King a complete view into whether they're working, available to work or unavailable. Read more…

ARCOS, Inc. Wins Fast 50 Award - November 9, 2010
ARCOS, a provider of automated crew callout and resource management software, recently earned its fourth straight Fast 50 Award, an annual ranking of the 50 fastest-growing emerging companies in Central Ohio. Read more…

Powergrid International
Improving the Smart Grid's IQ - November 1, 2010
By Mitch McLeod, ARCOS, Inc. - One northeastern utility company that for many years relied on an outmoded crew callout process for after-hours emergencies said its manual process took, on average, nearly 80 minutes to assemble and dispatch a crew.  That's typical for most utilities. And it affects the smart grid's IQ.  How?  Read more…

Electric Light & Power
KCP&L Shortens Storm Lengths - September/October Edition, 2010
By Tom Burke, Kansas City Power & Light - Kansas City Power & Light's (KCP&L's) Bill Herdegen has a plan for trimming the length of storms. He can't stop lightning strikes or wind gusts, but he can control how fast line personnel begin outage repairs.  Read more…

Transmission & Distribution World
UI Uses ARCOS Software - September 1, 2010
Callout is a linchpin for emergency power restoration. And the United Illuminating Co. (UI) of New Haven, Connecticut, now has a hosted Internet-based application from ARCOS Inc. to automatically call employees.  Read more…

Powergrid International
Automated Callout A Linchpin for Efficient Outage Recovery - August 1, 2010
By Kim Durgin, Progress Energy - Outage recovery is black and white. If the power goes out, get the lights back on. It's that simple. Or is it? Recovering from an outage takes structure, discipline and collaboration. Structure stems from good processes. Discipline entails holding all levels of the organization accountable, yet knowing when to empower each individual or group to take ownership. Read more…

Transmission & Distribution World
Automated Callout Evolves at Dominion - August 1, 2010
By Steve Chafin, Dominion Virginia Power - At 1 a.m., one of Dominion Virginia Power's operations centers learns a pole is down with wires lying across a road. A first responder immediately heads to the scene and quickly determines a line crew is needed to make repairs. Within seconds, Dominion launches an automated callout programmed to apply a complex set of rules governing whom to call and... Read more…

To Restore Power Faster, UI Turns On ARCOS System - July 27, 2010
The United Illuminating Company (UI) of New Haven, Conn., now has a hosted, Internet-based application from ARCOS, Inc. to automatically call employees who are on standby, assemble a crew and report on the outcome. Read more…

Transmission & Distribution World
Crew-Callout Software Installed at Wisconsin Public Service and UPPCO - May 26, 2010
Wisconsin Public Service Corporation and Upper Peninsula Power Company (UPPCO), utility subsidiaries of Integrys Energy Group, are putting in place the ARCOS System, software that automatically assembles emergency response teams.  Read more…

Callout Software Installed at Wisconsin Public Service and UPPCO - May 20, 2010
ARCOS, Inc., reports that Wisconsin Public Service Corporation (WPS) and Upper Peninsula Power Company (UPPCO), utility subsidiaries of Integrys Energy Group, are putting in place the ARCOS System, software that automatically assembles emergency response teams when trouble strikes after hours. Read more…

Columbus Business First
New contracts powering growth at utilities service provider Arcos - May 17, 2010
By Jeff Bell - Someone must have forgotten to tell ARCOS, Inc. President Mitch McLeod that the economy has been slow to pull out of the recession.  Read more…

Transmission & Distribution World
SRP Powers Crew Callout with ARCOS - March 1, 2010
Salt River Project (SRP) doesn't pick up the phone to call its maintenance crews after hours if a transformer goes out or a pole comes down. Instead, the Phoenix, Arizona, U.S.-based utility ... Read more…

Salt River Project Powers Automated Callout with ARCOS System - February 25, 2010
Salt River Project (SRP), America's third largest public power utility, doesn't pick up the phone to call its maintenance crews after hours if a transformer goes out or a pole comes down. Read more…

 

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