Our Users Our Users
The ARCOS crew callout system provides benefits to several users across the enterprise including: Executive Management, Labor Relations, Operations Staff, Field Employees and IT/Security.
Services Customer Support
It's all about response and resolution—in record time
When you need troubleshooting, technical support, assistance with the requirements definition process or just have a question, help is just a phone call or mouse click away.
ARCOS, Inc. is committed to supplying the answers you need, quickly—because people are counting on you every minute. There are three convenient ways to receive support on any ARCOS Crew Callout Solution or Service:
Support Contact Information
Hours of Operation: 24x7x365
E-mail Address: support@rostermonster.com
Phone Number: (614) 396.5500 ext. 3
OSCAR Support Portal - OSCAR (Online Support Center for ARCOS) is the best way to ensure the fastest possible response to your support needs and to track information. It is also your direct line to valuable information on upcoming changes, common questions and knowledge-building articles.
ARCOS customers receive a variety of support communications to ensure a smooth ongoing use of their system, including:
- 24-hour Support: ARCOS, Inc. is available 24 hours a day, 7 days a week to provide full support to our customers. Support is provided by phone and online.
- Notifications: Customers are notified of new features and enhancements as well as any other important ARCOS-related information via e-mail.
- Up-to-Date Applications: Because ARCOS is a hosted system, customers always have the most recent version of the application. No software upgrades or downloads are necessary.
- Online Help: Customers have unlimited access to the ARCOS Online Help. This is complete documentation of the system with step by step instructions, graphical examples, glossaries and other explanations of ARCOS functionalities. The Online Help is updated each month to include all new features and changes to the ARCOS system.
- Change Orders: Customers wishing to enhance or make modifications to the functionality of their ARCOS system can do so through the change order process.
- Webinars: Each month, ARCOS, Inc. presents an online Webinar to review new features and functionalities of ARCOS, provide training and answer questions.
- Newsletters: Monster News is a quarterly newsletter sent to all customers. The newsletter provides news articles, an introduction of new customers, feature articles written by ARCOS users and other regular features.
- User Conferences: ARCOS users gather once a year for three days to discuss the ARCOS system, participate in presentations by ARCOS, Inc. staff and customers and provide input on future enhancements to the system. Many networking opportunities occur throughout the conference.
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Audiences Next steps
Audiences Executive Management
The executive managers within your company are given the opportunity to improve overall distribution operational efficiency and achieve dramatic results with ARCOS’ automated crew callout.
Audiences Labor Relations
Labor relations within the crew callout application provides full log trace reporting down to the individual phone call.
Audiences Operations Staff
Automated Crew Callout allows for consolidated dispatching and mobile dispatch to get the crew out at least 20% faster.
Audiences Field Employees
Field employees are given detailed call logging information to ensure that the callout process has worked properly.
Audiences IT/Security
ARCOS is hosted at a world-class facility with a warm back-up facility in Chicago, in case of primary system failure.