Our Users Our Users
The ARCOS crew callout system provides benefits to several users across the enterprise including: Executive Management, Labor Relations, Operations Staff, Field Employees and IT/Security.
Customer Support Support Portal
Meet OSCAR, your tech support lifeline, online.
OSCAR is here to make communicating with your ARCOS, Inc. support staff fast and easy.
All inquiries are submitted in real time, so the support staff is notified immediately. You can also attach screen shots, spreadsheets and other documents to your submission to further expedite the troubleshooting or requirements definition process. As soon as we have a resolution to your request, we will notify you immediately by e-mail.
OSCAR (Online Support Center for ARCOS) is the best way to ensure the fastest possible response to your support needs and to track information. If you have any follow-up questions, you can post them through OSCAR and the support staff is instantly notified—even if the case is closed. In addition to support management services, OSCAR is also your direct line to valuable information on upcoming changes, common questions and knowledge-building articles.
OSCAR Support Portal
The ARCOS OSCAR support portal gives customers the ability to contact an ARCOS, Inc. support staff member anytime, day or night with any of your crew callout needs. Please login with your customer username and password to enjoy the outstanding features that the support portal has to offer.
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Audiences Next steps
Audiences Executive Management
The executive managers within your company are given the opportunity to improve overall distribution operational efficiency and achieve dramatic results with ARCOS’ automated crew callout.
Audiences Labor Relations
Labor relations within the crew callout application provides full log trace reporting down to the individual phone call.
Audiences Operations Staff
Automated Crew Callout allows for consolidated dispatching and mobile dispatch to get the crew out at least 20% faster.
Audiences Field Employees
Field employees are given detailed call logging information to ensure that the callout process has worked properly.
Audiences IT/Security
ARCOS is hosted at a world-class facility with a warm back-up facility in Chicago, in case of primary system failure.