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The ARCOS crew callout system provides benefits to several users across the enterprise including: Executive Management, Labor Relations, Operations Staff, Field Employees and IT/Security.
Solutions Crew Callout
ARCOS Crew Callout—The automated roster management solution that pays for itself in less than a year
The ARCOS System is the most widely used web-based automated crew callout and roster management system in the utility industry.
Why? Because it’s used every day by some of the nation’s largest, best-managed utility companies who have proven that ARCOS:
- Reduces outage interruption. Reduces CAIDI and SAIDI by 10%
- Improves restoration time - recover lost meter revenue. Improves restoration time by 20%
- Decreases overtime expense. Provides comprehensive employee scheduling and availability status that improves resource management capability
- Eliminates the "morning shuffle". Supports daytime operations with management, scheduling and employee availability tools
- Minimizes grievances by ensuring consistency and compliance. Ensures consistency and compliance with bargaining unit business rules
- Lower major event staging costs. Manage resource deployment more effectively with the ability to quickly recall crews if necessary
- Saves operator time. Saves 30% of operator’s time to focus on critical restoration tasks
- Increases acceptance. Increases acceptance rates by 10%, by enforcing accountability through comprehensive callout event logging, audit trail and reporting
- Provides critical reporting data. Provides valuable reporting data on callout statistics and employee availability for supervisors, managers, executive and the PUC
From turnkey to complete configuration and customization, there’s an ARCOS Crew Callout solution for every size utility and crew, backed by the responsive service and support of the callout experts. And since the service is web-based, the infrastructure is owned and maintained by ARCOS, Inc., which translates to a lower total cost of ownership for you, with full pay-back usually within the first year.
Click any product link to learn more about our Crew Callout & Roster Management Systems:
Enterprise Edition - For organizations with 500+ field employees, ARCOS Crew Callout Enterprise Edition is the fully configurable, fully customizable automation solution that provides the most comprehensive set of administrative, scheduling, reporting and tracking tools.
Professional Edition - For utilities with 300-500 field employees that want a semi-turnkey callout automation solution that still allows some degree of customization, ARCOS Crew Callout Professional Edition provides the best of both—at an affordable price.
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Audiences Next steps
Audiences Executive Management
The executive managers within your company are given the opportunity to improve overall distribution operational efficiency and achieve dramatic results with ARCOS’ automated crew callout.
Audiences Labor Relations
Labor relations within the crew callout application provides full log trace reporting down to the individual phone call.
Audiences Operations Staff
Automated Crew Callout allows for consolidated dispatching and mobile dispatch to get the crew out at least 20% faster.
Audiences Field Employees
Field employees are given detailed call logging information to ensure that the callout process has worked properly.
Audiences IT/Security
ARCOS is hosted at a world-class facility with a warm back-up facility in Chicago, in case of primary system failure.
