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The ARCOS crew callout system provides benefits to several users across the enterprise including: Executive Management, Labor Relations, Operations Staff, Field Employees and IT/Security.
SaaS Platform
ARCOS Crew Callout - No Software
Unmatched Total-Cost-of-Ownership
The ARCOS System is the most widely used web-based on-demand SaaS solution for automated crew callout and resource management system in the utility industry.
Why? Because it’s used every day by some of the nation’s largest, best-managed utility companies who have proven that ARCOS:
- Reduces the Total-Cost-Of-Ownership vs. on-premise alternatives. No hardware, software, telecommunications, or IT support is required, unlike unproven on-premise options.
- Speeds implementation and deployment time - pays for itself and begins saving O&M dollars in less than one year. Implementation and deployment time is structured, predictable and consistent. The ARCOS system is highly configurable and provides a robust set of administrative tools that empower customers to easily maintain and adapt based on changing business needs. Costs are predictable and within budget.
- Offers high availability, reliability, scalablity, and redundancy with no incremental expense. Because ARCOS is offered as an on-demand SaaS solution, and is maintained and expanded by ARCOS, Inc., all infrastructure enhancements and expansion are included as part of the ARCOS service fee.
- Enables existing staff to do more with less resources. With the aging workforce and staff reductions in all areas, minimal technical support is required during implementation and ongoing operation of ARCOS. The ARCOS services is hosted at a Tier-1, SAS-70 certified hosting facility, and is totally maintained and expanded by ARCOS, Inc. staff. The ARCOS infrastructure is reliable, redundant, secure and scalable.
- Secures employee information, data transmission and callout-related business intelligence. The ARCOS infrastructure is proven to provide a secure environment for customer information and data transmission and in compliance with thirty-eight major utility company privacy and security policies.
- Provides for optimal interoperabilty with other systems. With the adoption of service oriented architecture (SOA) approaches, the ARCOS web-services integration framework is ideal for integration with other complimentary SaaS or on-premise solutions
According to a recent Gartner survey, 60% of the survey respondents have used SaaS solutions for two or more years, with a trend toward expanded use of SaaS solutions as part of an overall strategy.
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Audiences Next steps
Audiences Executive Management
The executive managers within your company are given the opportunity to improve overall distribution operational efficiency and achieve dramatic results with ARCOS’ automated crew callout.
Audiences Labor Relations
Labor relations within the crew callout application provides full log trace reporting down to the individual phone call.
Audiences Operations Staff
Automated Crew Callout allows for consolidated dispatching and mobile dispatch to get the crew out at least 20% faster.
Audiences Field Employees
Field employees are given detailed call logging information to ensure that the callout process has worked properly.
Audiences IT/Security
ARCOS is hosted at a world-class facility with a warm back-up facility in Chicago, in case of primary system failure.