Our Users Our Users
The ARCOS crew callout system provides benefits to several users across the enterprise including: Executive Management, Labor Relations, Operations Staff, Field Employees and IT/Security.
Resource Allocation Solutions
Configurable. Compliant. Cost-effective.
When the power goes out, you lose money. Restoring it quickly means restored revenue—and happy customers.
The ARCOS system provides a high-performance, web-based communication and response allocation platform that automates the complex crew callout process and enables instant notification of employees and customers. But ARCOS is more than just an automated crew callout system.
ARCOS improves the entire operation 24/7 by providing real-time employee availability information to work management, storm management, mobile workforce management and business intelligence systems. The result is consolidated reporting, solid metrics for proof of performance during the restoration process, more accurate projections of restoration time and reduced IT costs—all from one easy, proven resource.
Automated Crew Callout - From turnkey to complete configuration and customization, there’s an ARCOS Crew Callout solution for every size utility and crew, backed by the responsive service and support of the callout experts.
Emergency Notification Systems - ARCOS Emergency Notification allows you to notify employees in the event of an emergency with on-demand customized messages.
Integrated Solutions - A flexible, real-time integration interface using web services framework enables critical employee availability information to be shared with other mission critical applications.
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Audiences Next steps
Audiences Executive Management
The executive managers within your company are given the opportunity to improve overall distribution operational efficiency and achieve dramatic results with ARCOS’ automated crew callout.
Audiences Labor Relations
Labor relations within the crew callout application provides full log trace reporting down to the individual phone call.
Audiences Operations Staff
Automated Crew Callout allows for consolidated dispatching and mobile dispatch to get the crew out at least 20% faster.
Audiences Field Employees
Field employees are given detailed call logging information to ensure that the callout process has worked properly.
Audiences IT/Security
ARCOS is hosted at a world-class facility with a warm back-up facility in Chicago, in case of primary system failure.
