Our Users Our Users
The ARCOS crew callout system provides benefits to several users across the enterprise including: Executive Management, Labor Relations, Operations Staff, Field Employees and IT/Security.
ARCOS Application Solutions
Configurable. Compliant. Cost-effective.
When the power goes out or there's a gas leak or a plant emergency, staff resources are needed to respond immediately. Fast restoration means happier customers and restored revenue.
The ARCOS System provides a high-performance, web-based communication and response platform that automates complex crew callout, resource scheduling and alert notification processes for employees and customers. The ARCOS System is offered “Software-as-a-Service” over the Internet eliminating any need for utilities to install and support the System.
ARCOS impacts the entire operation 24/7 by providing real-time employee availability information to work management, scheduling, storm management, mobile workforce management and business intelligence systems. The result is consolidated reporting, solid metrics for proof of performance during the restoration/response process, more accurate projections of restoration time and reduced IT costs—all from one easy, proven platform.
Automated Crew Callout - From turnkey to complete configuration and customization, there's an ARCOS Crew Callout and Resource Scheduling solution for every size utility, backed by the responsive service and support of the callout experts.
Emergency Notification Systems - ARCOS SIREN package for Emergency Notification and Alerts allows you to notify employees, partners, customers and civil organizations in the event of an emergency with on-demand customized messages.
Integrated Solutions - The ARCOS System Web Services Interface provides flexible, real-time integration to other core applications used throughout operations to provide critical employee availability information and business intelligence data for mission critical applications.
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Audiences Next steps
Audiences Executive Management
The executive managers within your company are given the opportunity to improve overall distribution operational efficiency and achieve dramatic results with ARCOS’ automated crew callout.
Audiences Labor Relations
Labor relations within the crew callout application provides full log trace reporting down to the individual phone call.
Audiences Operations Staff
Automated Crew Callout allows for consolidated dispatching and mobile dispatch to get the crew out at least 20% faster.
Audiences Field Employees
Field employees are given detailed call logging information to ensure that the callout process has worked properly.
Audiences IT/Security
ARCOS is hosted at a world-class facility with a warm back-up facility in Chicago, in case of primary system failure.
