Our Users Our Users
The ARCOS crew callout system provides benefits to several users across the enterprise including: Executive Management, Labor Relations, Operations Staff, Field Employees and IT/Security.
Solutions Integrated Solutions
Connecting real-time employee availability to critical applications
With the implementation of automated work and resource management systems, there’s a growing need to eliminate duplication of effort in entering the information each system needs to do its job. A major piece of that information is employee availability.
Because the ARCOS Automated Crew Callout System logs and tracks all events related to callout, holdover and schedule exceptions of employees through a sophisticated interactive voice response and database application, it maintains the repository of information that other applications need to provide a comprehensive view of work and resource availability.
By integrating these systems through our Web Services interface, duplication of effort is eliminated and the information is shared among the applications that need it in real time—so there are no delays and no errors that could impact planned work or the replacement of unavailable resources.
The ARCOS Web Services Integration Platform shares real-time, bi-directional employee availability data with:
- Mobile Workforce Management Systems
- Work & Resource Management Systems
- Outage Management Systems
- Business Intelligence/Dashboard Reporting Systems
- Storm Management Systems
So ARCOS not only gets the crews out faster, it dramatically reduces the morning shuffle and positively impacts the entire Distributions Operations organization 24/7 by providing real-time employee availability information where it’s needed, when it’s needed.
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Audiences Next steps
Audiences Executive Management
The executive managers within your company are given the opportunity to improve overall distribution operational efficiency and achieve dramatic results with ARCOS’ automated crew callout.
Audiences Labor Relations
Labor relations within the crew callout application provides full log trace reporting down to the individual phone call.
Audiences Operations Staff
Automated Crew Callout allows for consolidated dispatching and mobile dispatch to get the crew out at least 20% faster.
Audiences Field Employees
Field employees are given detailed call logging information to ensure that the callout process has worked properly.
Audiences IT/Security
ARCOS is hosted at a world-class facility with a warm back-up facility in Chicago, in case of primary system failure.
