Customer Support for Utilities

You deserve to get the answers you need quickly, because people are counting on you.

HOW CAN WE BE OF SERVICE?

ARCOS offers three ways for System Administrators to contact us

1. Logging into the Online Support Center for ARCOS (OSCAR) is the best option for System Administrators that have quick questions, need instrcutions, or have urgent issues.

  • OSCAR provides the most direct route and the fastest possible response for support your needs and tracking case information
  • OSCAR also provides access to valuable information on upcoming changes, common questions, and soon, knowledge base articles and online communities.

2. E-mail support

3. By Phone. We take the security of our customer’s accounts very seriously. Therefore, we designate System Administrators for each of our clients to ensure the security and safety of the ARCOS platform. Only System Administrators receive support from the ARCOS Support Team. Should you choose to call our support line, please ensure that you are the designated system administrator on the account, otherwise, we will be unable to support your request.

If you are unable to log in, have questions about your account or questions about any of the ARCOS products, you should contact your designated System Administrator.

Phone: 614.396.5500

DID YOU KNOW?

  • Every single ARCOS customer receives a call back within 10 minutes
  • Need Training on ARCOS products?