Columbus, Ohio – July 25, 2017
ARCOS® LLC has acquired the utility services division of Parsippany,
N.J.‐based Macrosoft, including the New Jersey company’s Resources on‐Demand (RoD) software and its
weather and utility news portal named Outagecentral.com.
“Macrosoft’s utility division aligns with how we help utilities across North America locate, assign and
track crews and resources,” says Bruce Duff, chief executive officer of ARCOS. “Our mission is giving any
size utility the technology solutions to respond to events, restore service safely and report on the
outcome. Macrosoft’s utility division adds to the ARCOS solution platform for resource management
that enables utilities to manage events large and small that occur daily.”
Resources on‐Demand customers will continue to receive support and maintenance for their product
from ARCOS. Jason Singer, director of Macrosoft’s Utility Services Division, will join the ARCOS team as
director of resource management services along with those who developed and support the Resources
on‐Demand product.
“The RoD development and support team are excited to become employees of ARCOS,” says Singer.
“The combination of Macrosoft’s utility services division and ARCOS is well positioned to lead the utility
industry in providing state‐of‐the‐art resource management solutions.”
Macrosoft’s Resources on‐Demand software tracks and supports logistics requests during large‐scale
restoration events. ARCOS will draw from the features and functionality of RoD to aid utility managers
who want to more efficiently link crews with the equipment, lodging and other logistics needed for daily
work and service restoration in the wake of major events. ARCOS intends to leverage features and
functionality from Resources on‐Demand and ARCOS Crew Manager® to provide enhanced capabilities to
customers.
The Macrosoft product complements the ARCOS Resource Management platform, which provides
solutions for: automated resource call outs, crew and mutual assistance management, mobile field
damage assessments, routine field inspections and resource tracking. The ARCOS Resource
Management platform enables utilities to use one system to manage “blue sky” as well as emergency
events requiring internal and external resources.
ARCOS counts more than 130 utilities as customers including America’s top 25 largest electric and gas
utilities that impact 87 percent of all U.S. electric consumers.
If you have questions about the acquisition, please refer to our F.A.Q. document or contact us.
About ARCOS LLC
ARCOS is the North American leader in delivering Resource Management SaaS solutions to the utility
industry. ARCOS automates crew assembly and resource management daily and during emergencies,
ultimately helping to restore energy faster, yet safely, to communities. The award‐winning solution
helps utilities save time and money, while improving customer satisfaction. Learn more about ARCOS
resource management software at www.arcos‐inc.com. ARCOS CallOut® and ARCOS Crew Manager®
are registered trademarks of ARCOS LLC.
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