Case Study: Duke Energy

Duke Energy Eliminates Grievances and Reduces Callout Time By 90%

Client Challenges
Duke Energy was suffering from a slow and inconsistent callout process that was not only slowing restoration times but was also generating bargaining unit grievances due to inconsistent interpretations of union rules. Supervisors were spending too much time on scheduling problems and not enough time on priority tasks.

ARCOS Solutions and Results
Duke Energy implemented ARCOS’ Callout and Scheduling Suite which automated crew callout and crew planning and aligned work assignments consistently with union rules. Since implementing ARCOS solutions, they’ve reduced callout time by 90% and eliminated grievances. The ARCOS solution paid for itself within eight months.

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