Case Study: NiSource

NISOURCE INCREASES CALLOUT RESPONSE AND SAVES DISPATCHERS TIME

Client Challenges
NiSource Gas Distribution’s callout process was only finding available workers about 40% of the time. They lacked the ability to track workers’ locations relative to the jobsite. Dispatchers were losing too much time on callout.

ARCOS Solutions and ResultsNiSource implemented ARCOS’ Callout and Scheduling Suite to automate callout and crew mobilization. Their callout response time got faster immediately, and they saw an 18% increase in callout acceptance rates. They could map workers to jobsites based on worker location. And dispatchers saved 2-4 hours per night.

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