Case Study: PG&E

PG&E SAVES MILLIONS BY AUTOMATING WITH ARCOS’S CALLOUT AND SCHEDULING SUITE

Client Challenges

Earlier in its history, San Francisco-based Pacific Gas & Electric had an inefficient manual emergency call out process that relied on paper lists or simple spreadsheets of workers’ contact information in order to call, assemble and dispatch crews for emergency restoration work. This process resulted in slow and inconsistent crew dispatch that was costing PG&E millions of dollars and precious time that could have been spent helping customers sooner.

ARCOS Solutions and Results

PG&E implemented ARCOS’s Callout and Scheduling Suite, an automated callout system which streamlined the crew planning, callout and mobilization of thousands of workers. Employee grievances dropped by 50%. Our emergency management technology saved PG&E $6.6M in the first year alone due to reduced callout administration.

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