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Canadian Electricity Assoc. webinar features how and why utilities are automating callout

By February 13, 2018Blog, Press Releases

Canadian Electric Association

Ottawa – February 13, 2018

The Canadian Electricity Association and its corporate partner ARCOS® LLC will host a one-hour webinar on February 13 at 1 p.m. EST with utility experts from Alectra Utilities and Eversource Energy who will explain the benefits of automating crew callout, scheduling and crew management.

The webinar will show attendees why Alectra and Eversource automated their callout and scheduling of lineworkers and how their systems work. Speakers will explain how automating these processes help get service restored faster for customers, improve equitable distribution of overtime work and give utility executives better insight into how their workforce is deployed.

Eversource plans approximately 40,000 hours of work across 40 work centers serving its customers in Connecticut, Massachusetts and New Hampshire. Historically, the vast majority of that work was planned manually, leveraging a combination of work management systems and paper-based job packets. Eversource implemented an automated crew management system to create greater visibility for its leadership into crew operations and eliminate the inefficiencies of a paper-based system that could create delays for customers.

With its Crew Manager solution, Eversource has increased its work schedule maximization rates, and completion rates for planned work have climbed more than 10 percent.

Representatives from Alectra Utilities will explain how the Canadian utility is implementing an automated callout solution, including a mobile component, that will replace a system of manual callouts backed by a computerized roster of linemen.

For utility companies without an automated system, call center operators often make after-hours callouts for linemen by manually dialing each worker, until they form a crew, which is a practice that can extend the restoration process by an hour or more. To join the webinar, visit this link.


About CEA

Founded in 1891, CEA is the national forum and voice of the evolving electricity business in Canada. The Association contributes to the regional, national, and international success of its members. Learn more at

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