Case Study: Central Georgia EMC (CGEMC)

FIND OUT WHY 24 OF THE TOP 25 UTILITIES USE OUR CALLOUT AND SCHEDULING SUITE

Client Challenges
Prior to partnering with ARCOS, Central Georgia EMC knew they needed a solution to speed up their emergency call out process for restoration work. They were manually calling crew members and had a hard time contacting crews for after-hours work and tracking their responsiveness. They experienced documentation errors that could mistakenly impact employee performance reviews, leading to low morale. This also slowed down restoration times for customers.

ARCOS Solutions and Results
CGEMC implemented ARCOS’s Callout and Scheduling Suite, an automated callout system that streamlined crew planning, callout and mobilization. Our crew management system accelerated restoration times and captured productivity data that reduced errors in assessing crew performance. Employee morale and customer service improved.

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