Case Study: Southern Maryland Electric Coop

SMECO Streamlines Crew Management, Saving Time for Priority Tasks

Client Challenges
SMECO’s manual callout process and disparate systems led to slow decision making and restoration times. Crew scheduling mistakes occurred that led to grievances. Crew supervisors and field workers were spending too much time on shift issues rather than on high-value work.

ARCOS Solutions and Results
SMECO implemented ARCOS’ Callout and Scheduling Suite and Crew Manager which streamlined crew planning and callout as well as the fast identification of the crews and equipment available. Our crew management system put all their data in one place, reduced callout time and gave their workers more time to spend on priority tasks.

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