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ARCOS Promotes CFO Fuller to President

By Press Releases

COLUMBUS, Ohio – September 27, 2022ARCOS® LLC has promoted Chief Financial Officer Ross D.S. Fuller to the newly created role of president and to serve as the company’s lead customer advocate championing the needs of its critical infrastructure customers. Fuller will marshal the firm’s resources to show how its mobile workforce management technology is transforming field work by helping customers like utilities and airlines complete work faster and safely with enhanced visibility across an organization.

“Critical infrastructure industries want to empower their fieldworkers with real-time information about assets, a shared view of jobs, and all the details for making the safest, best decision – all on one pane of glass,” said Fuller. “Some of North America’s largest utilities have deployed ARCOS Mobile Workbench to tackle these challenges, and we want their peers to know how Mobile Workbench improves customer satisfaction, employee engagement and productivity.”

“Since working with us in 2015, Ross has been an internal champion for our customers, ensuring ARCOS’s products and operations strategically meet customer needs,” said ARCOS CEO Odus “Boogie” Wittenburg. “As president, he’ll spearhead how we respond and align to clients’ needs.”

“Advocating for our customers and their journey across our products is exciting, especially since one of ARCOS’s core values is to be relentless about customer success. To do that, we need to proactively anticipate and address their needs,” Fuller added. “I’ll be focused on collecting and disseminating customer input for ARCOS and making sure our organization benefits from that feedback, so we’re in lockstep as our solutions evolve with our customers’ needs today, tomorrow and beyond.”

According to Fuller, job one at ARCOS is helping critical infrastructure customers like utilities optimize daily and emergency fieldwork or airlines get planes back into the sky when grounded by irregular operations. The goal, says Fuller, is to transform the speed at which these customers can respond, restore, and report on daily planned and unplanned activities. ARCOS ensures the right resources are directed to the right place, to do the right work, at the right time.

Before ARCOS, Fuller spent 20 years serving publicly traded and privately owned businesses as a principal at private equity funds and in management roles for several companies including KPMG. Fuller earned a bachelor’s degree from the University of KwaZulu-Natal in South Africa and certifications as a chartered financial analyst and charted accountant. He and his family live near Washington, D.C.

About ARCOS LLC
ARCOS is a leader in delivering SaaS solutions for managing resources, ensuring accurate, compliant shift scheduling and automatic planning for all types of events. The ARCOS solution reports on the up-to-the-minute location and status of equipment and crews via mobile technology for utilities and other critical infrastructure like airlines, manufacturers and industrial facilities. The ARCOS resource management platform helps organizations save time and money, while improving customer satisfaction and the efficiency, safety and accuracy of operations. Learn more at https://www.arcos-inc.com.

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Contact:
Bill Perry
bperry@arcos-inc.com

SOC 2 Audit Confirms ARCOS Protects Data for Utilities, Airlines

By Press Releases

COLUMBUS, Ohio – September 15, 2022ARCOS® LLC successfully completed a System and Organization Controls (SOC) 2 audit by BARR Advisory, P.A., that ensures the organization is protecting its utility, airline, and other critical infrastructure customers’ data. The CPA’s report states that the SOC examination tested ARCOS’s operational controls and SaaS platform for security, availability, processing integrity, confidentiality, and privacy.

Current and prospective customers generally use a SOC 2 report to evaluate a solution provider’s compliance controls. A SOC 2 examination indicates a third-party auditor evaluated a service organization’s controls as they relate to the American Institute of CPAs (AICPA) Trust Services Criteria.

“Meeting the SOC 2 criteria proves ARCOS protects our clients’ data,” said Dave Campbell, chief technology officer for ARCOS. “When working with cloud and related IT services, reliability is critical because cybersecurity has become a core issue especially for our utility industry customers.”

Last year, as reported by The Wall Street Journal, John Moura, director of reliability assessment and performance analysis at the North American Electric Reliability Corp., NERC, noted, “Security is at the heart of our operations, and one of the highest priority items … .”

The SOC 2 audit confirms ARCOS has established and is adhering to effective policies including change-control, security of customer information, and service level of agreements. BARR completed the audit and informed ARCOS of the results in August 2022, which covers a reporting period from April 1, 2021, to June 30, 2022. ARCOS has made its SOC 2 reports available since passing its first audit in 2014. Customers who want a copy of the 2022 report should contact ARCOS Support.

About BARR Advisory, P.A.
Advisory BARR Advisory is a cloud-based security and compliance solutions provider, specializing in cybersecurity consulting and compliance for companies with high-value information in cloud environments like AWS, Microsoft Azure, and Google Cloud Platform. A trusted advisor to some of the fastest growing cloud-based organizations around the globe, BARR simplifies compliance across multiple regulatory and customer requirements in highly regulated industries including technology, financial services, healthcare, and government.

About ARCOS LLC
ARCOS is a leader in delivering SaaS solutions for managing resources, ensuring accurate, compliant shift scheduling and automatic planning for all types of events. The ARCOS solution reports on the up-to-the-minute location and status of equipment and crews via mobile technology for utilities and other critical infrastructure like airlines, manufacturers and industrial facilities. The ARCOS resource management platform helps organizations save time and money, while improving customer satisfaction and the efficiency, safety and accuracy of operations. Learn more at https://www.arcos-inc.com.

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Contact:
Bill Perry
bperry@arcos-inc.com

Tri-County Electric Cooperative sees gains in reliability with ARCOS

By Press Releases

COLUMBUS, Ohio – August 22, 2022ARCOS® LLC has implemented its ARCOS software platform for Tri-County Electric Cooperative, a Touchstone Energy Cooperative. The Aledo, Texas-based utility says the solution is playing a critical role in maintaining reliability and providing system operators with added time to focus on restoration. For TCEC executives, the platform delivers situational awareness, whether managers are planning for an overtime construction job or managing a large event.

For example, the ARCOS platform allows TCEC to automatically reallocate resources from within its districts to the areas most affected by a storm. TCEC’s service territory includes 126,800 meters covering 16 counties across north Texas in and around Fort Worth.

“When storms strike, the ARCOS platform automates locating and sending resources where needed across our four districts, so our system operators can focus on diagnosing outages,” says David Hollingsworth, manager for System Operations at TCEC. “That extra time means our system operators can spend more time analyzing our SCADA system, using fault-finding tools, and looking ahead to see if an outage requires even more crews.

“ARCOS runs callouts for one district and pinpoints the status of crews with a click, which also frees our line superintendents from making calls to identify available crews and equipment,” adds Hollingworth.

Before ARCOS, calls to fill a crew, especially in storm season, took TCEC system operators up to an hour to fill. Managers also tracked overtime from crew callouts via pen and paper, and payroll data didn’t distinguish between callout hours and other overtime. With ARCOS, TCEC system operators make and fill after-hours callouts in less than five minutes and, if needed, send outage details to lineworkers. The platform’s reporting also gives TCEC managers greater visibility into their resources and ensures equitable overtime for crews, since managers instantly see who’s responding to callouts. TCEC, which employs a non-union workforce, promotes its linemen, in part, based on how many callouts workers accept through ARCOS. So, tracking response rates is critical. The ARCOS platform also helps line superintendents balance lineworkers’ work and home life because they can note in the system when not to call a lineman who’s vacationing or juggling family obligations.

Decreasing SAIDI and CAIDI
“Looking year over year, our reliability numbers have improved,” says Hollingsworth about the ARCOS platform’s impact on reducing outage durations in terms of SAIDI and CAIDI.

“ARCOS gets crews to where they’re needed quicker as well as reports on and visualizes the deployment of lineworkers,” said Wes Scheets, chief operating officer for TCEC. “The technology helps us maintain excellent reliability, a high level of member satisfaction, and keeps our crews safe in the field.”

“Overall, implementing ARCOS for our linemen, superintendents, and system operators was easy,” adds Hannah Turner, a TCEC system operator. “We see expanding ARCOS for relay technicians and substation staff.”

About ARCOS LLC
ARCOS is a leader in delivering SaaS solutions for managing resources, ensuring accurate, compliant shift scheduling and automatic planning for all types of events. The ARCOS solution reports on the up-to-the-minute location and status of equipment and crews via mobile technology for utilities and other critical infrastructure like airlines, manufacturers and industrial facilities. The ARCOS resource management platform helps organizations save time and money, while improving customer satisfaction and the efficiency, safety and accuracy of operations. Learn more at https://www.arcos-inc.com.

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Contact:
Bill Perry
bperry@arcos-inc.com

 

New ARCOS Mobile Plus app makes scheduling and callouts easy for utilities, airlines

By Press Releases

COLUMBUS, Ohio — July 28, 2022 – ARCOS® LLC has released the ARCOS Mobile Plus application, which is a new version of its ARCOS Mobile App, to give airline and utility workers and managers an even easier way to launch and accept callouts, view schedules and quickly check notifications about emergent work.

“ARCOS Mobile Plus offers the same great features and capabilities as the ARCOS Mobile App as well as intuitive navigation that makes the home screen a one-click hub for checking work schedules, accepting emergency callouts and triaging messages,” said Jason Singer, director of Resource Management Services for ARCOS. “Mobile Plus is about boosting speed, simplicity and safety for workers.”

When managers need resources immediately, minutes matter. So the software maker designed its new ARCOS Mobile Plus app to cut set-up time in half for new users and make it easier than ever for utility workers as well as airline flight crews to respond to calls tied to service interruptions.

The ARCOS Mobile Plus app connects utility field workers and airline flight crews with the ARCOS Callout and Scheduling Suite as well as ARCOS Crew Manager, but does not apply to other ARCOS solutions like Incident Manager.

With permissions put in place by managers, the ARCOS Mobile Plus app offers crews:

  • The ability to manage schedules, update calendars
  • Real-time alerts for roster position changes
  • An easy way to check their position on a roster
  • A means to track their callout percentages

Supervisors and ARCOS administrators can use ARCOS Mobile Plus to not only launch callouts but also efficiently locate and assemble crews, which:

  • Speeds up callouts
  • Improves callout response rates, accountability, and labor relations
  • Reduces calls to supervisors

Crews and managers can find and download the ARCOS Mobile Plus app today for iOS and Android devices at the Apple App Store and Google Play Store. Once downloaded, users should contact their utility company’s ARCOS administrator to determine when to begin using the app. The legacy ARCOS Mobile App will be listed on the Apple App Store and Google Play Store until December 31, 2022.

About ARCOS LLC
ARCOS is a leader in delivering SaaS solutions for managing resources, ensuring accurate, compliant shift scheduling and automatic planning for all types of events. The ARCOS solution reports on the up-to-the-minute location and status of equipment and crews via mobile technology for utilities and other critical infrastructure like airlines, manufacturers and industrial facilities. The ARCOS resource management platform helps organizations save time and money, while improving customer satisfaction and the efficiency, safety and accuracy of operations. Learn more at https://www.arcos-inc.com.

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Contact:
Bill Perry
bperry@arcos-inc.com

 

ARCOS and Over 500 CEOs Call on Governors and Educators to Give Every K-12 Student a Chance to Learn Computer Science

By Press Releases

COLUMBUS, Ohio – July 19, 2022ARCOS® LLC CEO Odus “Boogie” Wittenburg has joined Code.org and more than 500 of America’s top industry and nonprofit leaders in signing a letter calling on state governments and education leaders to “update the K-12 curriculum in each state, for every student in every school to have the opportunity to learn computer science.”

This unprecedented effort in U.S. education unites the leaders and founders of Apple, Microsoft, Alphabet, Amazon, and others with CEOs from companies including American Express, Nike, Starbucks, Delta Airlines, AT&T, UPS, Walgreens, and Hasbro, as well as education organizations like Khan Academy, the American Federation of Teachers, and the National Education Association.

“In addition to reading, writing and mathematics, learning computer science expands a child’s horizons, opens the door to a career perhaps never considered, and helps America remain a world leader in technology and innovation,” said Boogie Wittenburg. “The American Dream is about each of us achieving the fullest amount of what we’re capable of. How can our students reach their full potential if they experience technology only as consumers?”

Over the last decade, all 50 states have taken action to expand access to computer science, including allowing computer science to count toward core graduation requirements, funding professional learning to train more teachers, and creating clear certification pathways for computer science teachers. But the United States now has 700,000 open computing jobs, and only 5 percent of high school students study computer science each year.

“Every industry is impacted by digital technology, yet not every student has the opportunity to learn how technology works,” said Code.org CEO Hadi Partovi. “Today, computer science should be a core subject, just like basic biology or algebra. We must ensure that standards and the curricula used across the country prioritize computer science so that all students, particularly from underrepresented backgrounds, have the opportunity to participate in our digital economy.”

About Code.org
Code.org is a nonprofit dedicated to expanding access to computer science in schools and increasing participation by young women and students from other underrepresented groups. Our vision is that every student in every school has the opportunity to learn computer science as part of their core K-12 education. The leading provider of K-12 computer science curriculum in the largest school districts in the United States, Code.org also created the annual Hour of Code campaign, which has engaged more than 15% of all students in the world.

About ARCOS LLC
ARCOS is a leader in delivering SaaS solutions for managing resources, ensuring accurate, compliant shift scheduling and automatic planning for all types of events. The ARCOS solution reports on the up-to-the-minute location and status of equipment and crews via mobile technology for utilities and other critical infrastructure like airlines, manufacturers and industrial facilities. The ARCOS resource management platform helps organizations save time and money, while improving customer satisfaction and the efficiency, safety and accuracy of operations. Learn more at https://www.arcos-inc.com.

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Contact:
Bill Perry
bperry@arcos-inc.com

 

Shenandoah Valley Electric Co-op will automate crew-building with ARCOS

By Press Releases

Trucks working on power lines in the fieldCOLUMBUS, Ohio – July 12, 2022ARCOS® LLC, the market leader for utility and critical infrastructure resource-management solutions, will deploy its Crew Manager® software for Rockingham, Va., Shenandoah Valley Electric Cooperative, so managers can automatically tap into a visual depiction of the location and status of crews working across SVEC’s service territory. According to SVEC, once implemented, Crew Manager will also help the utility coordinate contractors and co-op crews working on large projects as well as restoring service after storms.

“During daily operations, Crew Manager will give us one place to get information about who is working, where they’re working and what they’re working on, with a click,” says Bill Rees, manager of System Operations for SVEC. “The contractors working on our property can change daily, and they’re managed separately, so it will increase our system’s safety to know in real-time who’s working and where.”

Today, says Rees, visualizing where crews are working takes spreadsheets and phone calls exchanged between managers, operations coordinators, supervisors, and crews. SVEC will save time and get people where they’re needed faster and with increased safety via Crew Manager.

“Using Crew Manager daily will maximize our return on investment,” adds Jennifer Waddell, senior system operator for SVEC. “When we buy a piece of software, we have to have our ROI.”

In 2010, SVEC implemented the ARCOS Callout and Scheduling Suite, which uses algorithms to call crews in the order the utility’s rules dictate for after-hours emergencies. Using a few keystrokes in ARCOS Callout, system operators automatically identify available workers and assemble multi-person crews in minutes or less. According to Rees, automating callout was a first step toward automated resource management and “one of the best pieces of software ever brought into the operations center.” SVEC sees Crew Manager as the next chapter in its automation story. Crew Manager complements Callout, says Rees, and will link daily and after-hours operations.

One of Crew Manager’s benefits is identifying and coordinating resources for a forecasted storm. Managers can use the software to create different restoration scenarios in advance and see where gaps with resources might exist. During a major restoration, SVEC’s workforce can double (or triple) in size, so having one system in which the organization can see its mutual aid and contractor crews is incredibly important. SVEC will eventually use Crew Manager to coordinate its storm restoration. But Rees says SVEC’s near-term focus is the daily use of Crew Manager, which will create familiarity with the system for quickly moving from blue-sky to dark-sky work.

For example, with Crew Manager, when SVEC System Operations is handling a major outage, operators will see which crews are working on each circuit and easily pinpoint who is the closest, available crew in the surrounding area to call on for added support if needed.

About ARCOS LLC
ARCOS is a leader in delivering SaaS solutions for managing resources, ensuring accurate, compliant shift scheduling and automatic planning for all types of events. The ARCOS solution reports on the up-to-the-minute location and status of equipment and crews via mobile technology for utilities and other critical infrastructure like airlines, manufacturers and industrial facilities. The ARCOS resource management platform helps organizations save time and money, while improving customer satisfaction and the efficiency, safety and accuracy of operations. Learn more at https://www.arcos-inc.com.

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Contact:
Bill Perry
bperry@arcos-inc.com

 

With ARCOS software, Connexus Energy to get real-time visibility into field operations

By Press Releases

Connexus teammates reviewing documents togetherCOLUMBUS, Ohio – May 17, 2022 – ARCOS® LLC is implementing its Software-as-a-Service ARCOS Callout®, Crew Manager® and Mobile Workbench solutions for Ramsey, Minn.-based Connexus Energy, so Minnesota’s largest electric cooperative can automatically secure crews and manage the utility’s work and crews in one dashboard, integrated with its outage management system (OMS).

Connexus Energy system operators are spending more time than ever analyzing data from AMI, the SCADA system, and substations. The utility sees ARCOS’ system helping in two ways: First, automating operators’ manual processes and reallocating their time to focus on complex tasks and helping co-op members or first responders, and second, improve the efficiency of, visibility into and reporting on field services like restoration and construction.

“ARCOS automating callout wasn’t what appealed to us; the concept of ARCOS being a field management tool is what put our decision over the top,” said Kristin Whitwam, Electric Operations Project Leader for Connexus Energy. “Being able to bring together and integrate all our work and crew data in one repository and govern all of it is what sold us.”

To deliver work assignments to the field, Connexus Energy now relies, in part, on software from Clevest to send trouble tickets to crews’ mobile devices. Connexus Energy says, while Clevest works fine for sending trouble tickets, the transition to getting all work order types embedded in it never happened.

“That isn’t as appealing as having one product to manage callout, crew management, and mobile work,” Whitwam says.

A goal of improving member satisfaction

Today, Connexus Energy sends crews work orders on paper and clipboards, and crews report back intermittently by radio on the status of jobs. With large construction projects like distribution lines or energizing service for new subdivisions and commercial buildings, a packet of paper in each truck is the official record of progress until crews update managers, usually at day’s end.

“With a paper-based system, our crews run new residential service, but we can’t confidently tell builders, who are our members too, that service is energized until we hear from our crews,” added Whitwam. “With ARCOS, we’ll see work as it happens and tell builders exactly where their service stands.”

Connexus Energy printed out more than 7,000 construction work orders in 2021, all of which went onto clipboards, into trucks and came back for reconciliation. Relying on paperwork makes it challenging to know where crews are and the pace at which they’re accomplishing jobs. With the ARCOS platform, Connexus Energy sees an opportunity to give management real-time visibility into work and crews, while improving member satisfaction. The utility connected approximately 1,500 to 1,700 new service lines last year, with some of its biggest builders requesting up to 100 service connections per year. The builders are managing schedules just like Connexus Energy. So, the utility says the ARCOS system will help these builders save money because ARCOS’ software will, for example, deliver real-time updates on when there’s energized service. That, in turn, makes builders more inclined to construct residential and commercial projects in Connexus Energy’s service territory.

“We want builders to know we’re easy to work with,” said Whitwam. “With Mobile Workbench, if a builder is waiting for critical service to be energized, as a company we’ll see that work completed as it happens in the field; anyone a builder contacts in our Construction department can get them information and reduce wait time.”

Benefits for callout

The utility relies on two, dedicated crews for after-hours restoration. But when trouble strikes, these crews can be tackling other jobs. When that happens, Connexus Energy taps system operators to find and call available crew members for after-hours emergencies like downed poles or blown transformers.

“Completing a callout varies but can take up to an hour,” Whitwam added. “Workers want to know how long they’re needed, who they’ll be working with and answering those questions takes precious time. When system operators complete a callout, they also fill out a report for our leadership, summarizing what happened; that can take another 15 to 30 minutes.”

With ARCOS’ software, emergency response begins when the OMS alerts the system operators to an outage. An operator launches an automated crew callout describing the job, skills required, and more, which typically takes a few minutes to fill. The Crew Manager system notifies the operator that a repair crews is responding. The system operator then goes into Mobile Workbench and select the OMS repair ticket and responding crews. The called-out crew will head to the trouble, make repairs, close the ticket via their mobile device and release themselves from the job, alerting the system operator.

“Implementation is now underway and begins with callout, followed by Crew Manager and Mobile Workbench,” said Mark Koplin, vice president of Technology for Connexus Energy. “We’re very early into implementation, but ARCOS is well-organized, and we don’t feel like we’re pulling them along to get this done; they have a roadmap, and they’re leading us, so we don’t have to figure this out alone.”

ARCOS names Odus Wittenburg as its next CEO, succeeding Bruce Duff

By Press Releases

COLUMBUS, Ohio – February 16, 2022ARCOS® LLC, the market leader for utility and critical infrastructure resource-management solutions, has named Odus “Boogie” Wittenburg – a veteran at building and leading fast-growing, innovative publicly traded and private technology firms – as the company’s CEO effective immediately. Wittenburg succeeds Bruce Duff who, after 10 years as CEO of ARCOS and 40 years in the software industry, has announced his retirement. Duff will take on a strategic advisory role, supporting Wittenburg and the executive team through this transition.

Under Duff’s leadership, the company has thrived – including during the pandemic – by growing its employee base, expanding the number of customers served, meaningfully increasing revenue and innovating across ARCOS’ software solutions.

In 2021, Inc. magazine named ARCOS to the Inc. 5000 for the seventh time. Over the past year, ARCOS has laid the groundwork for continued growth by increasing headcount across all its teams. Through this transition, Wittenburg looks to continue the company’s strong revenue growth by investing in ARCOS’ leading technology platform and supporting customer needs.

Wittenburg takes the helm of ARCOS after an esteemed career leading and expanding a number of enterprise software and technology companies. Most recently, he was chief operating officer for Bold Commerce, an e-commerce technology company serving 90,000 brands. Before Bold, he was chief commercial officer for Anaconda, a provider of open-source data science software. Wittenburg also served as president and executive vice president of Customer Experience for publicly traded financial services software company Q2 Holdings, Inc., a maker of digital banking and lending solutions. Prior to Q2, Wittenburg spent 10 years at Rackspace Hosting, leading the managed cloud computing company’s Americas business unit. Wittenburg earned a bachelor’s degree from Texas A&M University, and his MBA from Harvard Business School.

“Over the past 10 years, Bruce has helped transform ARCOS into the high-quality business it is today. I thank him for his leadership as we continue on our growth trajectory,” said Wittenburg. “I am excited for this next chapter and privileged to help carry on ARCOS’ mission of solving the toughest resource management challenges for utilities and other critical infrastructure industries.”

“Boogie has experience leading companies and mastering technology, including mission-critical software-as-a-service solutions,” added Duff. “While he’s technically minded, he’s approachable and likes to know the story and people behind the numbers. He’s a great fit for this role technically, operationally, financially, and culturally; I have no doubt he’ll take ARCOS to the next level with the continued support of our investors Vista Equity Partners.”

In March 2021, Vista Equity Partners, a leading global investment firm focused on enterprise software, data and technology-enabled businesses, made a majority investment in ARCOS to help continue the innovation of its products and develop its suite of offerings.

About ARCOS LLC
ARCOS is a leader in delivering SaaS solutions for managing resources, ensuring accurate, compliant shift scheduling and automatic planning for all types of events. The ARCOS solution reports on the up-to-the-minute location and status of equipment and crews via mobile technology for utilities and other critical infrastructure like airlines, manufacturers and industrial facilities. The ARCOS resource management platform helps organizations save time and money, while improving customer satisfaction and the efficiency, safety and accuracy of operations. Learn about ARCOS resource management software at https://www.arcos-inc.com.

With ARCOS, gas utility’s automated call outs find crews closest to the trouble

By Press Releases

COLUMBUS, Ohio – September 1, 2021 – Since implementing the ARCOS® Software-as-a-Service Callout and Scheduling solution, managers at a Northeastern natural gas utility say dispatchers using the technology have moved from a manual process for calling workers for gas leaks and repairs to an automatic one that locates and assembles available crews in minutes. The callout system’s Closest to the Trouble technology helps workers quickly identify the closest qualified resource with the right equipment, so utility managers can expedite emergency response. 

“CTT is a game-changer for us, especially after-hours,” said a manager overseeing workforce scheduling and dispatch at the utility. “If there’s a gas leak, we find the nearest resource in seconds through ARCOS.” 

The utility operates and maintains thousands of miles of natural gas transportation and distribution infrastructure to serve hundreds of thousands of customers. 

According to utility managers, the ARCOS callout solution centralizes data for hundreds of employees including first responders, foremen, mechanics, dispatchers, and customer service representatives. The ARCOS solution also stores contact information, backfills shifts in the event of unplanned absences and tracks a worker’s status. Gas utilities like this one rely on the ARCOS solution, in part, when calling out workers for unplanned or emergent work. The solution accounts for complex work rules that ensure overtime is parceled out to gas chiefs and mechanics in accordance with union agreements.  

The natural gas utility uses the ARCOS solution around the clock. But dispatchers rely on the system after regular business hours. If, for example, a first responder arrives at a gas leak on the weekend and secures the leak but still needs a crew for repairs, dispatchers tap ARCOS to launch a call out in seconds and assemble an available crew minutes later. 

The ARCOS solution replaced a sometimes-tedious process in which dispatchers would have to juggle directing field personnel or other work while manually searching a list and making phone calls to find available crews. In extreme cases, a callout would take a dispatcher an entire shift to complete. With the ARCOS solution automatically running a call out in the background, dispatchers monitor incoming calls about gas leaks and devote their attention to handling emergencies. If the volume of emergency calls outstrip the number of available first responders, dispatchers use ARCOS to immediately identify and bring in additional first responders. The impetus for buying the ARCOS solution, says the utility, was making more efficient use of dispatchers’ time, while getting crews to work quickly and safely. 

About ARCOS LLC 

ARCOS provides the leading SaaS-based resource management platform built specifically for utilities and other critical infrastructure industries. Using ARCOS, companies manage the real-time availability of unionized workforces and contractors alongside long- and short-cycle work necessary to keep services flowing for more than 90 million people and businesses across the United States and Canada. ARCOS’s best-in-class customer support coupled with its quick return on investment, automated callout capabilities, electronic crew management, contractor management, emergency mobilization, work distribution and field service mobility solutions help its customers safely respond to, restore, report on, and manage critical activity that keeps electric, water, gas and travel running smoothly. Learn about ARCOS resource management software at https://www.arcos-inc.com. Follow ARCOS on LinkedIn, @ARCOS LLC, and Twitter, @ARCOS 

ARCOS Makes Inc. 5000 List Seven Times

By News Articles, Press Releases

COLUMBUS, Ohio – August 25, 2021 – For the seventh time, Inc. magazine has named ARCOS® LLC to the Inc. 5000. This year, ARCOS ranked No. 3,473 on the list. ARCOS is the market leader for utility and critical infrastructure resource-management solutions. According to Inc. staff, “Only 3.26 percent of Inc. 5000 companies have made the list seven times.” 

“To make the list this year, when our country and the world faced so many challenges, is a testament to how our employees improvised and innovated—they’re remarkable,” said ARCOS’ CEO. “Our solutions automate critical processes like restoring electric, water or gas service, and finding qualified, available airline crew members to fill open trips or shifts due to unforeseen circumstances. The fact that we continue to win new business and our customers are renewing contracts during the pandemic speaks to the mission-critical nature of what we’re selling.” 

Inc. Editor-in-Chief Scott Omelianuk said, “Building one of the fastest-growing companies in America in any year is a remarkable achievement. Building one in the crisis we’ve lived through is just plain amazing. This kind of accomplishment comes with hard work, smart pivots, great leadership, and the help of a whole lot of people.” 

The prestigious Inc. 5000 list, produced every year since 1982, analyzes company data to recognize the fastest-growing privately held businesses in the United States. The 2021 Inc. 5000 is ranked according to percentage revenue growth when comparing 2017 and 2020. To qualify, companies must have been founded and generating revenue by March 31, 2017. They had to be U.S.-based, privately held, for profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2020. The minimum revenue required for 2020 is $2 million. The 2021 Inc. 5000 list, including company profiles and an interactive database, is at http://www.inc.com/inc5000. 

About ARCOS LLC 

ARCOS provides the leading SaaS-based resource management platform built specifically for utilities and other critical infrastructure industries. Using ARCOS, companies manage the real-time availability of unionized workforces and contractors alongside long- and short-cycle work necessary to keep services flowing for more than 90 million people and businesses across the United States and Canada. ARCOS’s best-in-class customer support coupled with its quick return on investment, automated callout capabilities, electronic crew management, contractor management, emergency mobilization, work distribution and field service mobility solutions help its customers safely respond to, restore, report on, and manage critical activity that keeps electric, water, gas and travel running smoothly. Learn about ARCOS resource management software at https://www.arcos-inc.com. Follow ARCOS on LinkedIn@ARCOS LLC, and Twitter, @ARCOS.

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