A utility stands on the shoulders of its operation team–the people who keep the lights on, provide service for new customers and maintain or add to existing infrastructure. These teams include a supporting cast of dispatchers, supervisors, store room employees, supply chain professionals and schedulers.
Technology–such as outage management systems (OMS), work management systems (WMS), resource management platforms and damage assessment software–can link the team together, but not always. When daily or blue-sky operations shift to dark-sky work, some industry vets have called the changeover organized chaos. Utilities always bring the lights back on. But there can be disconnects as a team transitions from daily operations to restoration mode.