When a customer detects a problem with a natural gas line or meter, utility dispatchers, managers and service workers must react quickly. Using automated call out can drastically reduce response time and increase efficiency.
Five ways utility pros can reduce response time, speed up restoration and shrink Customer Average Interruption Duration Index (CAIDI).
Until recently, supervisors at one of the largest U.S. power generation sites felt like they were playing the callout lottery. Now, they are increasing efficiency and smoothly coordinating schedules using an automated call out tool.
AEP this week flipped the switch on a new technology that will help the energy provider bring repair crews to the scene of power outages automatically.
How James Jolly, director of Dispatch Operations for Central Hudson Gas & Electric Corporation, responds to gas emergencies and reacts quickly by using an automated call out system.
How the electric industry is moving away from manual call out and dispatch processes and tedious emergency management in order to improve response time, eliminate union grievances and provide detailed reporting.
How utilities are using automated call out to improve the emergency dispatch process, reduce response time and provide documentation for union bargaining agreements.
Kansas City Power and Light is reducing storm response time and improving efficiency during storm situations by implementing automated call out for line personnel.
Progress Energy adopted an automated call out process that is improving outage recovery, making it easier to coordinate resources, view scheduling and report information.
ARCOS, a utility services provider and emergency management system, is succeeding during tough economic times by helping utilities cut operating costs and reduce response times during emergency events.