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Overcoming Power Outage Barriers: 5 Ways to Reduce Crew Response Times

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Five ways utility pros can reduce response time, speed up restoration and shrink Customer Average Interruption Duration Index (CAIDI).

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Progress Energy Automates Call Outs, Maintains Plant Efficiency

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Until recently, supervisors at one of the largest U.S. power generation sites felt like they were playing the callout lottery. Now, they are increasing efficiency and smoothly coordinating schedules using an automated call out tool.

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AEP’s New Software System Gets Your Power Restored Faster

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AEP this week flipped the switch on a new technology that will help the energy provider bring repair crews to the scene of power outages automatically.

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Automated Call Out Helps Central Hudson Gas & Electric Cut Response Time

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How James Jolly, director of Dispatch Operations for Central Hudson Gas & Electric Corporation, responds to gas emergencies and reacts quickly by using an automated call out system.

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The Evolution of Crew Call Out and Emergency Management

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How the electric industry is moving away from manual call out and dispatch processes and tedious emergency management in order to improve response time, eliminate union grievances and provide detailed reporting.

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Improving the Call Out and Emergency Dispatch Process

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How utilities are using automated call out to improve the emergency dispatch process, reduce response time and provide documentation for union bargaining agreements.

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Kansas City Power & Light Reduces Storm Response Time

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Kansas City Power and Light is reducing storm response time and improving efficiency during storm situations by implementing automated call out for line personnel.

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Automated Call Out a Linchpin for Efficient Outage Recovery

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Progress Energy adopted an automated call out process that is improving outage recovery, making it easier to coordinate resources, view scheduling and report information.

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New Contracts Powering Growth at Utilities Service Provider ARCOS

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ARCOS, a utility services provider and emergency management system, is succeeding during tough economic times by helping utilities cut operating costs and reduce response times during emergency events.

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Salt River Project Powers Crew Call Out with ARCOS

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Salt River Project, a Phoenix, Arizona, U.S.-based utility, relies on an Internet-based application to identify available crews, call them, analyze responses and report on the outcome.