Case Study: Central Hudson Gas & Electric

For 14 Years, Central Hudson’s Gas-Leak Response Rate Inside an Hour Has Been Nearly Perfect

Client Challenges
Central Hudson Gas & Electric was using a manual after-hours callout process that was very slow and labor intensive, lowering operational efficiency and keeping them from achieving a fast gas leak response time. Supervisors didn’t have visibility into crew availability, much less the availability of equipment and other resources.

ARCOS Solutions and Results
Central Hudson implemented ARCOS’ Callout and Scheduling Suite and Crew Manager which streamlined crew callout and crew planning as well as the fast identification of the crews and equipment available. Since implementing ARCOS solutions, they’ve reduced dispatch time by 31% and have maintained an exemplary one-hour-or-less gas leak response rate of nearly 99%.