Columbus, Ohio – January 7, 2020 – To help the City of Riverside, Calif., Public Utilities (RPU) efficiently respond to, restore and report on after-hours electric and water service emergencies, ARCOS LLC, the market leader for utility and critical infrastructure resource-management solutions, will implement its Resource Management software during the first quarter of 2020, replacing the city’s paper-based process for managing utility workers.
By relying on paper lists, phone calls and emails to determine the availability of crew members for restoration work, RPU crew callouts average one hour per event. RPU’s on-call troubleshooters are the first to arrive in an after-hours emergency. But, if a troubleshooter at an after-hours situation needs a crew, then RPU manually calls workers to build a crew with the right skills and seniority. With situations like broken water lines, the delay tied to a manual callout only adds to potential safety and liability issues.
With the ARCOS platform, RPU’s Grid Control Center can electronically contact and confirm the availability of workers in minutes, which reduces the time employees are paid to wait while RPU assembles a crew.
“ARCOS will not only reduce our paid wait time but also safely speed up our ability to respond to and restore customers during significant electric and water events,” said Richard de Aragon Jr., Electric Operations manager for RPU. “We’ve calculated that with ARCOS each year we can save $113,900 in paid wait time, and recover $2,500 in customer meter revenue.”
By implementing the ARCOS SaaS solution across RPU, the utility will save its Grid Control Center from gathering crew data, including a lineman or substation electrician’s availability and skill set. The ARCOS system will also automatically track and account for overtime, which eliminates a manual callout system prone to errors and grievances.
“The ARCOS solution is a game-changer for us because it logs and records what’s happened, so we electronically see the result of every callout and automatically follow complex business rules related to how our utility and union want to build crews,” adds de Aragon. “For the members of our union, we expect a more equitable distribution of overtime.”