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Critical Communications During an Emergency

By June 22, 2021Blog

A strong communications strategy is crucial for critical infrastructure companies to fully prepare and respond in a timely manner. Communications is the key to effective preparedness, response and recovery. Be it a small, medium or large company or utility, communications should be one of the top priorities. The world has become a very small when you think about how fast information can travel around the globe. This shows why the need for effective communication is essential for critical infrastructure organizations in this age of vast technology and increasing emergencies, like storm season or wildfire season. Dissemination of messages to your workers and the ability for those workers to share information is an essential part of effective emergency management. 

Putting a Plan in Place
An important component of emergency management is the communications plan. When an incident occurs, the need to communicate is immediate. Many different audiences must be reached with information specific to their emergent event. Communication is so important for critical infrastructure companies and utilities that if a situation is not handled properly, even the image of an organization can be negatively impacted by the workers’ and customers’ perceptions of their handling of the incident. 

Communicating with the Public and Stakeholders
Emergency managers aim to ensure an organization will be able to respond promptly, accurately and confidently during any emergency and continue this level of response in the hours and days that follow an incident. If your organization is impacted by an incident, any number of stakeholders will want to know how they will be disrupted. Regulators may need to be updated and local government officials will want to know what is going on in their region. The general public may need information, even more so if they are threatened by the incident. Many times, all of these stakeholders will want information before your own organization even has a chance to begin communicating internally. 

How ARCOS can Help
With ARCOS, your company will harness the power of automation to facilitate instant communications of all types of data the company needs, whether you are tracking crews that are working in the field that need info immediately or managing contractors that are required due to an emergent incident. The need for all of this data can seem overwhelming, but we’re here to help. ARCOS’ robust incident management software and crew management software will help you get a leg up on the next event and help you get critical data flowing back and forth smoothly.  

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