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Manage Work, People, & Assets in ONE Mobile Solution

Faced with managing multiple work types in disconnected systems, reliance on a non-native workforce, and increasing storms, utilities struggle with a fragmented view of crew assignments, work progress, and equipment needed for a job. Improve safety, performance, and situational awareness of crews on the front line with a single pane of glass spanning data silos and all your work types.

Revolutionizing Workforce Mobility For Utilities

ARCOS Mobile Workbench is a utility-specific mobile workforce management solution that empowers crews to seamlessly manage planned & unplanned work in one simple, intuitive cloud-based system.

Connect the Field & Back Office

Mobile Workbench brings all of your disconnected systems together through powerful API integrations, including WMS, OMS, EAMS, CMMS, and GIS, enabling real time communication between the field and back office.

Improve Situational Awareness

Get a complete, real time street level view of assets, work status, and crew location (both native and non-native) to drive operational efficiency, transparency, and safety in the field during routine jobs, long cycle work, and storm events.

Scheduled Maintenance

Routine updates to field assets

New Construction

Build new assets and successfully place them in service

Vegetation Management

Routine inspection and trimming of vegetation to protect ROW

Meter Work + Inspections

Meter reading and routine inspection of assets

Damage by Outside Party

3rd party accidentally damages utility-owned asset

Storm Events

Storm creates large scale asset damage and outages

Equipment Failure

Respond to failed or abnormal assets which cause impact to service

Outage

Customer outage requires first responder assessment to determine what work is required

Taking Aim at the Utility Industry’s Field Mobility Challenge

Discover how ARCOS Mobile Workbench is revolutionizing workforce mobility for leading electric utilities in this T&D World exclusive. Learn about AEP’s application rationalization strategy to make communicating about field work safer, simpler, and smarter and the digital transformation that brings construction, damage assessment, requests for material, and time tracking together on one mobile solution.

Read T&D World Article

Top Benefits for Electric, Gas & Water Utilities

Shrink Field Service Costs

Blue sky or gray, seamlessly manage your hybrid workforce and automatically capture time sheets, benchmark crew performance, and reduce paid wait times.

Boost Customer Service Metrics

Give customers the service excellence they expect through rapid response and repair times that lead to lower average customer and system interruption duration

Match the Right Job & Technician

Automate crew selection and job assignment based on SLAs, union rules, proximity, availability, skills, and performance.

Ensure Maximum Crew Safety

Set teams up for safe operations by providing important equipment specs and marking valves and switches with correct cutoff order.

Bring the Right Tools for the Job

Empower service teams to collaborate around a shared view of the job and pool knowledge with parts and bill of materials automatically submitted for picking.

Complete More Jobs in a Day

Maximize wrench time, minimize windshield time by prioritizing workorders and cutting travel time between jobs

Accelerate Insurance & FEMA Payments

Automatically capture job details and enable crews to attach photos to document Damage by Outside Party claims and FEMA reimbursements.

Automate Manual Processes

Create permit applications on design change, generate rule-based quotes, and provide self-service customer access to review/approve.

Being able to bring together and integrate all our work and crew data in one repository and govern all of it is what sold us. With Mobile Workbench, if a builder is waiting for critical service to be energized, as a company we’ll see that work completed as it happens in the field.

Kristin Whitwam

Electric Operations Project Leader, Connexus Energy

Read more

Mobile Workbench at a Glance

Features Designed for Crews by Crews

Provide a seamless and intuitive user experience on mobile devices in the truck or on the job. Ensure user adoption with features purpose-built for field workers such as creating notes instantly with voice-to-text for hands free, spellchecked dictation.

Built In Time Sheets

Mobile Workbench eliminates manual time tracking steps and duplicated effort for crews and supervisors. Plus, automatically push time sheets into your payroll system with approval workflows and gain more insight into crews by instantly calculating windshield and wrench time KPIs.

Configurable Mobile GIS Interface

Mobile Workbench is tailored to fit your team. Setup icons and colors in your own company standards to map structural, transport, switchable, and non-switchable assets alongside work and supporting documents, photos, and videos.

Mobile Workforce Management Insights

As electric transmission and distribution leaders think about the strategies needed to navigate the workforce mobility challenges of today and tomorrow, multiple business priorities are top of mind, including ensuring safety at every moment, building system resilience, and containing field costs.

Download White Paper
Copy of the first page of the white paper

Customer Success Stories

Utilities from across the country are using Mobile Workbench to improve safety, lower costs, and increase reputation and reliability. Read the case studies below to learn more.

Minnesota’s Largest Electric CoOp Looks to Manage Work & Crews in One Solution

Large Midwest Electric Utility Revolutionizes Workforce Mobility

Southern Company Finds the Right Mobile Workforce Management Solution

Experience ARCOS Mobile Workbench for Yourself

Schedule a personalized demonstration with an ARCOS field service management expert now to see how Mobile Workbench can uplift your margins, improve crew performance and safety, and take customer experience, SAIDI, and CAIDI to the next level.

Experience Mobile Workbench
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