Resource Management Solutions For Municipal and Cooperative Utilities

Right Size. Right Price.
Solutions for utilities of all sizes, for day-to-day and storm operations.

MUNICIPAL AND COOPERATIVE UTILITIES RESTORE POWER FASTER WITH ARCOS

ARCOS Callout and Crew Management solutions are specifically designed to help utilities of all sizes manage resources from damage assessment, to callout, resource management, restoration & reporting during day-to-day operations and emergencies.

ARCOS understands that Municipal and Coop utilities have key differences that make them different from other, larger utilities.  Municipal utilities are run by cities/counties and Coop utilities are member owned – these differences in focus mean that operations are not dictated solely by investors, instead they cater to communities and members themselves.  Board members, community members, and customers are demanding faster response and more efficient operations from utility companies. ARCOS has optimized our end-to-end resource management solutions to be the right size, right price for utilities of all sizes.  Our solutions speed up the process of calling out crews and managing your emergency resources through automation. The result is the ability to provide more reliable service, faster response times, and better access to data while reducing manual operations and expenses for taxpayers and members.

Case Study - Lee County Electric Cooperative Screen

“Since implementing ARCOS, LCEC has not had a single grievance filed related to callouts.

An ARCOS customer since 2010

Local boards and communities have placed an emphasis on transparent operations and reporting along with reliable service, restoration and safety from their utilities. ARCOS provides the information, tools, dashboards and reports you need for quick and easy insight, both in the office and in the field, of crews during all types of restoration events. Our solution has the power to bring mobile integration, Geographic Information Systems (GIS), and transparent data seamlessly together in a package that benefits any size utility.  Having this at your fingertips, through our mobile app or desktop software, allows instant access to accurate, detailed information, resulting in expedited critical decision making and reporting for the business as well as the local community.

Whether you are a cooperative, public utility district or municipal utility you can realize cost savings for your electric company, save time, and reduce risk while better serving your customers by automating the management of emergency crews and resources, with ARCOS. Learn more about successful automation for calling out utility crews and managing day-to-day dispatching and emergency resources.

Getting Started: Business Case for Utility Resource Management Software

ARCOS for utilities typically pays for itself in one year. Learn how.

The ARCOS Callout solution for utilities pays for itself through the reduction of hard costs alone. When soft costs are added, implementing the solution is one of the easiest and most profitable decisions you will ever make. The ARCOS solution is highly scalable, and will benefit your utility whether you are an Public Utility District, Municipal utility or a Membership Cooperative. It is one of the only systems you will ever implement that will be up and running in about three months. Typically, utilities see real return on investment (ROI) within six months, and the system completely pays for itself within one year, and results in positive cash savings year over year. The chart shows savings based on an actual business case of a smaller sized Membership Cooperative.  Average savings and actual cases may vary.


Hard Cost Savings Opportunities:

Automating the Crew Call Out Process

ANNUAL

Year-After-Year Savings
(Based on small size electric utilities – larger electric utilities will have greater benefits)

Reduce call out dispatch time

$7,500

Reduce crew paid wait time

$10,000

Increased revenue from meters spinning sooner after power restoration

$8,000

Reduce call out documentation time

$7,500

Reduce list maintenance time

$13,500

Eliminate cost of grievances (avoiding) or settle-up costs

$5,500

TOTAL HARD COST SAVINGS

$52,000

SOFT COST SAVINGS OPPORTUNITIES

Provides visibility into front-line performance
Reduces callout time to reduce CAIDI potential fines

$100,000

No need for homegrown system for data entry and reporting
Reduces average labor time for common repairs

$50,000

Regulatory or court hearing preparation

$38,500

Interrogation and investigation

$52,000

Court fees, media training

$50,000

TOTAL SOFT COST SAVINGS

$238,500

Learn how your utility can start saving!

HOW ELECTRIC UTILITIES ARE USING ARCOS

ELECTRIC COOPERATIVE: SPEED, SATISFACTION & SAFETY – J.D. POWER UTILITY AWARD WINNER

Intelligent Utility
Southern Maryland Electric Cooperative: SMECO received four J.D. Power and Associates Customer Satisfaction Awards after installing the ARCOS Suite.
Read more

GRANT PUBLIC UTILITY DISTRICT AUTOMATES ELECTRIC CREW CALLOUT WITH ARCOS

Penn Energy
Grant PUD uses automated callout to service 46,000 customers in the Grant County area, greatly improving efficiency and performance over their previous hand-dialed method.
Read more

COBB ATTACKS EMERGENCIES WITH AUTOMATED CALLOUT

Rural Electric Magazine
Cobb Electric membership is improving their 277-person operations crew through the use of automation.

Read more