ARCOS, Inc. has developed a new add-on module for its ARCOS® Callout and Scheduling Suite that utility companies can tap to mobilize workers – other than line crews – for major storm duty. Dubbed ARCOS System Outage Staffing, or SOS, the software alerts workers to assume storm jobs such as guarding wires, patrolling sites, liaising with local officials or setting up a contractor staging area.
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Salt River Project, a Phoenix, Arizona, U.S.-based utility, relies on an Internet-based application to identify available crews, call them, analyze responses and report on the outcome.
Prior to 2010, LCEC was using an automated dialing tool but it offered no reporting, metrics or analysis. Enter: ARCOS® Callout and Scheduling Suite. Find out how using ARCOS, a cloud-based scheduling and callout tool, led to success and efficiency for Lee County Electric Cooperative during the economic downturn.
Progress Energy has adopted an emergency worker callout program that has eliminated manual dialing, improved work acceptance rates, and increased the speed of worker reporting.
When a customer detects a problem with a natural gas line or meter, utility dispatchers, managers and service workers must react quickly. Using automated call out can drastically reduce response time and increase efficiency.
Five ways utility pros can reduce response time, speed up restoration and shrink Customer Average Interruption Duration Index (CAIDI).
Until recently, supervisors at one of the largest U.S. power generation sites felt like they were playing the callout lottery. Now, they are increasing efficiency and smoothly coordinating schedules using an automated call out tool.
AEP this week flipped the switch on a new technology that will help the energy provider bring repair crews to the scene of power outages automatically.
How James Jolly, director of Dispatch Operations for Central Hudson Gas & Electric Corporation, responds to gas emergencies and reacts quickly by using an automated call out system.