What does customer service look like in a Small Giants company? No matter your industry, how you serve your customers says a lot about your values and who you are as a company. In a purpose-driven business, customer service is characterized by strong partnerships, transparent dialogue, and shared values.
Small Giants know that when you create great customer relationships, you get great business results. Take ARCOS (Automated Roster Call Out System), a company in Columbus, Ohio that provides emergency resource management software solutions for utilities companies. ARCOS organizes its culture around a set of core values that drive everything they do. Those values allow them to cultivate empowered, passionate employees who are relentless about customer success.
Culture has been a top priority at ARCOS for more than 15 years, and it’s working. Their values-driven approach to customer service has led to year-over-year revenue growth, high employee retention, and 100 percent client renewals.
What are the customer service best practices that set ARCOS apart? Let’s take a look.