News Articles

The latest news on utility resource management

Scheduling and Dispatching Success at Lee County Electric Cooperative

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Prior to 2010, LCEC was using an automated dialing tool but it offered no reporting, metrics or analysis. Enter: ARCOS® Callout and Scheduling Suite. Find out how using ARCOS, a cloud-based scheduling and callout tool, led to success and efficiency for Lee County Electric Cooperative during the economic downturn.

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Progress Energy Automates Crew Callout and Improves Work Acceptance Rates

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Progress Energy has adopted an emergency worker callout program that has eliminated manual dialing, improved work acceptance rates, and increased the speed of worker reporting.

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For Avista, Gas Leak Response is Automatic

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Since 2009, Avista has reduced its overall gas-leak response time by 13 percent, or an average of seven minutes per event.

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In Case of Emergency: Centralization and Technology Have Helped Utilities Reduce Emergency Response Time

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When a customer detects a problem with a natural gas line or meter, utility dispatchers, managers and service workers must react quickly. Using automated call out can drastically reduce response time and increase efficiency.

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Overcoming Power Outage Barriers: 5 Ways to Reduce Crew Response Times

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Five ways utility pros can reduce response time, speed up restoration and shrink Customer Average Interruption Duration Index (CAIDI).

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Progress Energy Automates Call Outs, Maintains Plant Efficiency

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Until recently, supervisors at one of the largest U.S. power generation sites felt like they were playing the callout lottery. Now, they are increasing efficiency and smoothly coordinating schedules using an automated call out tool.

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AEP’s New Software System Gets Your Power Restored Faster

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AEP this week flipped the switch on a new technology that will help the energy provider bring repair crews to the scene of power outages automatically.

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Automated Call Out Helps Central Hudson Gas & Electric Cut Response Time

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How James Jolly, director of Dispatch Operations for Central Hudson Gas & Electric Corporation, responds to gas emergencies and reacts quickly by using an automated call out system.

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The Evolution of Crew Call Out and Emergency Management

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How the electric industry is moving away from manual call out and dispatch processes and tedious emergency management in order to improve response time, eliminate union grievances and provide detailed reporting.

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Improving the Call Out and Emergency Dispatch Process

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How utilities are using automated call out to improve the emergency dispatch process, reduce response time and provide documentation for union bargaining agreements.