Press Releases

Stay up-to-date on the latest happenings at ARCOS, the leader in utility resource management solutions.

ARCOS Hires Software Industry Veteran Ted Schneider as CTO, Names Mitch Chapman Product Chief

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ARCOS LLC has hired software industry veteran Ted Schneider as its new chief technology officer. Schneider will manage cloud operations, software development and product management. Mitch Chapman, who previously served as ARCOS CTO, becomes Chief Product Architect, a newly created position. Chapman will research new technologies and dive deeper into the design and development of the ARCOS platform.

Improving Utility Crew Management at 15th Annual Electric Operations Technical & Leadership Summit

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At this year’s Midwest Electric Association annual Electric Operations Technical & Leadership Summit in Springfield, Ill., Kimberly A. Smith, director of emergency preparedness for ComEd, and Kenneth Wagner, senior emergency preparedness administrator for ComEd, will present a session explaining how ComEd aims to improve crew management with a high-tech system for mobilizing and tracking utility repair crews.

Ameren Missouri Automates Crew Call Out with ARCOS

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Ameren Missouri will soon replace a manual crew callout process with the Software-as-a-Service ARCOS Suite, which automatically calls and assembles crews to restore power. Electric utilities such as Kansas City Power & Light have installed the ARCOS Suite and note a 30-minute reduction in the storm CAIDI process because the utility reduced the time to identify and assemble available linemen.

New ARCOS Mobile App Gives Utilities Faster Wat to Get Crews to Outages, Leaks

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ARCOS LLC, a developer of crew management, callout and emergency response software for 21 of the top 25 U.S. utilities, has launched the ARCOS Mobile application for the DROID™, iPhone® and Samsung Galaxy smartphones and other Android™ and iOS™ devices to speed up the call out of utility crews for emergencies such as electric outages, gas leaks or a power plant boiler tube leak.

ARCOS Takes Investment from the Riverside Company

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ARCOS, a maker of crew management, callout and emergency response software for 21 of the top 25 U.S. utility companies, has taken an investment from Cleveland-based private equity firm The Riverside Company to expand operations and reach the remaining U.S. utility market and other industries. The Riverside Company is a global private equity firm with extensive experience investing in high-growth software businesses.

Empire District Electric Company Aims to Reduce Duration of Power Outages and Water Repairs with ARCOS

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Empire District Electric Company will soon hang up its after-hours manual phone dialing process for calling crews and, instead, rely on the Software-as-a-Service ARCOS Suite to automatically call and assemble crews to restore power and fix water leaks. Empire purchased the ARCOS Suite to reduce outage times as part of “Operation Toughen Up,” an initiative for strengthening the company’s delivery system.

ARCOS Promotes Bill Brackett to Vice President of Services and Support

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&ARCOS®, Inc. has promoted Bill Brackett to vice president of Services and Support from director of Professional Services. In the newly created position, Brackett and his team will implement the company’s software for new ARCOS customers, provide customers live support for technical questions, analyze operations to boost efficiency and manage quality assurance testing. Brackett will also oversee the design of new features for the ARCOS Suite.

Snohomish County Public Utility District Automates Call Out with ARCOS to Reduce Duration of Power Outages and Water Leaks

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Snohomish County Public Utility District (PUD) has begun using the Software-as-a-Service ARCOS Suite to automatically call and assemble its utility crews to restore power and repair water leaks. Before automating its callout process, PUD Energy Control Dispatchers maintained paper lists of electric linemen and water servicemen who could take a callout, also known as a request for emergency or special work at an unusual time or place.

Utilities Extend Call Out and Scheduling Management Expert ARCOS

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Since January 2012, City Utilities of Springfield, Mo., Consumers Energy Company, DP&L, Green Mountain Power, Kansas City Power & Light Company, Lakeland Electric, NSTAR Electric and Gas Company, Salt River Project, Southern Maryland Electric Cooperative, United Illuminating Company, We Energies and a top-ten ranked U.S. utility have signed multi-year contracts to use the ARCOS℠ Callout and Scheduling Suite to automatically locate and assemble utility repair crews after normal business hours.

With ARCOS Software, GRU can Dispatch Crews More Efficiently

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Gainesville Regional Utilities has implemented the ARCOS Callout and Scheduling Suite to speed up its response to after-hours calls for power restoration. Dispatchers can use the ARCOS software on their computers to automatically identify and call available utility crews, analyze responses and report on the outcome. GRU will also use ARCOS’s SIREN notification software to create and send emergency notices or updates to utility employees via email, voicemail or text messages.

New ARCOS SOS Software Rallies Accountants, IT Pros and others for Storm Duty

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ARCOS, Inc. has developed a new add-on module for its ARCOS Callout and Scheduling Suite that utility companies can tap to mobilize workers – other than line crews – for major storm duty. Dubbed ARCOS System Outage Staffing, or SOS, the software alerts workers to assume storm jobs such as guarding wires, patrolling sites, liaising with local officials or setting up a contractor staging area.

Salt River Project Navajo Generating Station Marks One Year of Automating Emergency Call Out

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Salt River Project’s coal-fired, 2,250-megawatt Navajo Generating Station near Page, Ariz., is one of only a handful of power-generation plants nationwide (the others include Progress Energy’s Crystal River Complex and Alabama Power Company) that can begin assembling its emergency workforce in minutes, not hours, via callout. Callout is an order to report for emergency or special work at an unusual time or place.

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