Press Releases

Stay up-to-date on the latest happenings at ARCOS, the leader in utility resource management solutions.

ARCOS Streamlines Service Restoration Process for Northeast Utilities

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ARCOS® LLC is implementing web-based software at Northeast Utilities, so New England’s largest utility system can tap a centralized callout and crew management database for deploying crews to restore gas and electric service. The ARCOS Callout and Scheduling Suite and ARCOS Crew Manager products will trim service restoration by several minutes.

ARCOS Hires Software Industry Veteran Ted Schneider as CTO, Names Mitch Chapman Product Chief

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ARCOS LLC has hired software industry veteran Ted Schneider as its new chief technology officer. Schneider will manage cloud operations, software development and product management. Mitch Chapman, who previously served as ARCOS CTO, becomes Chief Product Architect, a newly created position. Chapman will research new technologies and dive deeper into the design and development of the ARCOS platform.

Improving Utility Crew Management at 15th Annual Electric Operations Technical & Leadership Summit

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At this year’s Midwest Electric Association annual Electric Operations Technical & Leadership Summit in Springfield, Ill., Kimberly A. Smith, director of emergency preparedness for ComEd, and Kenneth Wagner, senior emergency preparedness administrator for ComEd, will present a session explaining how ComEd aims to improve crew management with a high-tech system for mobilizing and tracking utility repair crews.

PPL Electric Utilities Keynotes 11th Annual ARCOS Conference

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ARCOS LLC and its co-host American Electric Power have invited PPL Electric Utilities’ Ed Pringle to keynote the 11th Annual ARCOS Conference where he will show utility professionals how PPL recently integrated outage-management and callout technology with the goal of speeding up power restoration.

Ameren Missouri Automates Crew Call Out with ARCOS

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Ameren Missouri will soon replace a manual crew callout process with the Software-as-a-Service ARCOS Suite, which automatically calls and assembles crews to restore power. Electric utilities such as Kansas City Power & Light have installed the ARCOS Suite and note a 30-minute reduction in the storm CAIDI process because the utility reduced the time to identify and assemble available linemen.

New ARCOS Mobile App Gives Utilities Faster Way to Get Crews to Outages, Leaks

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ARCOS LLC, a developer of crew management, callout and emergency response software for 21 of the top 25 U.S. utilities, has launched the ARCOS Mobile application for the DROID™, iPhone® and Samsung Galaxy smartphones and other Android™ and iOS™ devices to speed up the call out of utility crews for emergencies such as electric outages, gas leaks or a power plant boiler tube leak.

ARCOS Takes Investment from the Riverside Company

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ARCOS, a maker of crew management, callout and emergency response software for 21 of the top 25 U.S. utility companies, has taken an investment from Cleveland-based private equity firm The Riverside Company to expand operations and reach the remaining U.S. utility market and other industries. The Riverside Company is a global private equity firm with extensive experience investing in high-growth software businesses.

New ARCOS Software Visually Depicts and Mobilizes Utility Crews with a Click

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ARCOS, Inc. has released its ARCOS® Crew Manager software to give utility storm managers and others access to a computer-generated board for visually organizing and mobilizing crews required during large power restoration events.

ARCOS Wins Fastest-growing Companies Award for Seventh Straight Year

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ARCOS, Inc. has won its seventh straight Fast 50 Award – the annual ranking of the 50 fastest-growing emerging companies in Central Ohio. The Columbus Business First Fast 50 Award recognizes companies for financial growth and performance over the past three years.

Empire District Electric Company Aims to Reduce Duration of Power Outages and Water Repairs with ARCOS

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Empire District Electric Company will soon hang up its after-hours manual phone dialing process for calling crews and, instead, rely on the Software-as-a-Service ARCOS Suite to automatically call and assemble crews to restore power and fix water leaks. Empire purchased the ARCOS Suite to reduce outage times as part of “Operation Toughen Up,” an initiative for strengthening the company’s delivery system.

ARCOS Promotes Bill Brackett to Vice President of Services and Support

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&ARCOS®, Inc. has promoted Bill Brackett to vice president of Services and Support from director of Professional Services. In the newly created position, Brackett and his team will implement the company’s software for new ARCOS customers, provide customers live support for technical questions, analyze operations to boost efficiency and manage quality assurance testing. Brackett will also oversee the design of new features for the ARCOS Suite.

Snohomish County Public Utility District Automates Call Out with ARCOS to Reduce Duration of Power Outages and Water Leaks

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May 22, 2013 – Columbus, OH

Snohomish County Public Utility District (PUD) has begun using the Software-as-a-Service ARCOS Suite to automatically call and assemble its utility crews to restore power and repair water leaks. Before automating its callout process, PUD Energy Control Dispatchers maintained paper lists of electric linemen and water servicemen who could take a callout, also known as a request for emergency or special work at an unusual time or place.

When dispatchers now receive information about an outage or a leak, they use the ARCOS callout and
scheduling software to alert crews in seconds. The system describes the trouble to linemen and servicemen via mobile phone, pager, home phone, text or email. The automatic call for crews electronically mimics the callout process and precisely follows any workplace agreements in place. The system also tracks which workers answer a callout and keeps a record of which employees are at a job site, in training, on vacation or sick.

According to Electric Light & Power magazine, assembling and dispatching crews faster can reduce storm CAIDI (customer average interruption duration index) by up to 30 minutes because crews get to the scene of trouble faster.

“We anticipate our outage times will be reduced,” said Roger Bauer, senior manager, Regional Design and Construction Services for Snohomish County Public Utility District.

Approximately 300 employees in the line and water departments as well as customer service will be part of PUD’s new automated callout system. PUD managers say the automated callout system is a way to make internal processes efficient. The utility felt its outage- and leak-response metrics were good, but managers wanted to make those metrics great. The ARCOS system will also ensure 100-percent compliance with PUD’s union agreements for callout.

About ARCOS, Inc.
Twenty-one of the top 25 U.S. utilities rely on the ARCOS℠ Callout and Scheduling Suite. When the power goes out, a gas leak is reported or another emergency occurs, the award-winning, SaaS-based ARCOS Suite instantaneously finds, assembles and tracks repair crews, reducing outage interruptions and improving restoration time for electric, gas and power plant utilities. For more information, visit www.arcos-inc.com
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Utilities Extend Call Out and Scheduling Management Expert ARCOS

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Since January 2012, City Utilities of Springfield, Mo., Consumers Energy Company, DP&L, Green Mountain Power, Kansas City Power & Light Company, Lakeland Electric, NSTAR Electric and Gas Company, Salt River Project, Southern Maryland Electric Cooperative, United Illuminating Company, We Energies and a top-ten ranked U.S. utility have signed multi-year contracts to use the ARCOS℠ Callout and Scheduling Suite to automatically locate and assemble utility repair crews after normal business hours.

ARCOS Six-Time Winner of Fastest-growing Companies Award

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For the sixth straight year, ARCOS, Inc. has won a Fast 50 Award – the annual ranking of the 50 fastest-growing emerging companies in Central Ohio. The Columbus Business First Fast 50 Award recognizes companies for financial growth and performance over the past three years.

With ARCOS Software, GRU can Dispatch Crews More Efficiently

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Gainesville Regional Utilities has implemented the ARCOS Callout and Scheduling Suite to speed up its response to after-hours calls for power restoration. Dispatchers can use the ARCOS software on their computers to automatically identify and call available utility crews, analyze responses and report on the outcome. GRU will also use ARCOS’s SIREN notification software to create and send emergency notices or updates to utility employees via email, voicemail or text messages.

Central Maine Power Company Speeds Up Call Out with ARCOS

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Central Maine Power Company and its sister companies New York State Electric & Gas (NYSEG) and Rochester Gas & Electric (RG&E), part of Iberdrola USA, have implemented the ARCOSSM Suite to speed the crew callout process for gas and electric services.

New ARCOS SOS Software Rallies Accountants, IT Pros and others for Storm Duty

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ARCOS, Inc. has developed a new add-on module for its ARCOS Callout and Scheduling Suite that utility companies can tap to mobilize workers – other than line crews – for major storm duty. Dubbed ARCOS System Outage Staffing, or SOS, the software alerts workers to assume storm jobs such as guarding wires, patrolling sites, liaising with local officials or setting up a contractor staging area.

ARCOS Expands Emergency Call Capability with New SIREN Product

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ARCOS, Inc., the provider of the ARCOS Callout and Scheduling Suite, has added “mass calling” to its flagship SIREN broadcast notification product, so utility executives and employees can send customized emergency messages to customers, media and civil authorities about power outages, gas leaks or power plant emergencies.

Salt River Project Navajo Generating Station Marks One Year of Automating Emergency Call Out

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Salt River Project’s coal-fired, 2,250-megawatt Navajo Generating Station near Page, Ariz., is one of only a handful of power-generation plants nationwide (the others include Progress Energy’s Crystal River Complex and Alabama Power Company) that can begin assembling its emergency workforce in minutes, not hours, via callout. Callout is an order to report for emergency or special work at an unusual time or place.

Crew Call Out and Scheduling Expert ARCOS Hosts Ninth-Annual Conference for Utility Industry

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ARCOS, Inc., a provider of crew callout and resource management systems, will host America’s electric, gas and power plant utilities at the Ohio software maker’s ninth-annual conference at the Naples Beach Hotel & Golf Club in Naples, Fla., from March 18 – 21, 2012.