&ARCOS®, Inc. has promoted Bill Brackett to vice president of Services and Support from director of Professional Services. In the newly created position, Brackett and his team will implement the company’s software for new ARCOS customers, provide customers live support for technical questions, analyze operations to boost efficiency and manage quality assurance testing. Brackett will also oversee the design of new features for the ARCOS Suite.
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May 22, 2013 – Columbus, OH
Snohomish County Public Utility District (PUD) has begun using the Software-as-a-Service ARCOS Suite to automatically call and assemble its utility crews to restore power and repair water leaks. Before automating its callout process, PUD Energy Control Dispatchers maintained paper lists of electric linemen and water servicemen who could take a callout, also known as a request for emergency or special work at an unusual time or place.
When dispatchers now receive information about an outage or a leak, they use the ARCOS callout and
scheduling software to alert crews in seconds. The system describes the trouble to linemen and servicemen via mobile phone, pager, home phone, text or email. The automatic call for crews electronically mimics the callout process and precisely follows any workplace agreements in place. The system also tracks which workers answer a callout and keeps a record of which employees are at a job site, in training, on vacation or sick.
According to Electric Light & Power magazine, assembling and dispatching crews faster can reduce storm CAIDI (customer average interruption duration index) by up to 30 minutes because crews get to the scene of trouble faster.
“We anticipate our outage times will be reduced,” said Roger Bauer, senior manager, Regional Design and Construction Services for Snohomish County Public Utility District.
Approximately 300 employees in the line and water departments as well as customer service will be part of PUD’s new automated callout system. PUD managers say the automated callout system is a way to make internal processes efficient. The utility felt its outage- and leak-response metrics were good, but managers wanted to make those metrics great. The ARCOS system will also ensure 100-percent compliance with PUD’s union agreements for callout.
About ARCOS, Inc.
Twenty-one of the top 25 U.S. utilities rely on the ARCOS℠ Callout and Scheduling Suite. When the power goes out, a gas leak is reported or another emergency occurs, the award-winning, SaaS-based ARCOS Suite instantaneously finds, assembles and tracks repair crews, reducing outage interruptions and improving restoration time for electric, gas and power plant utilities. For more information, visit www.arcos-inc.com
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Since January 2012, City Utilities of Springfield, Mo., Consumers Energy Company, DP&L, Green Mountain Power, Kansas City Power & Light Company, Lakeland Electric, NSTAR Electric and Gas Company, Salt River Project, Southern Maryland Electric Cooperative, United Illuminating Company, We Energies and a top-ten ranked U.S. utility have signed multi-year contracts to use the ARCOS℠ Callout and Scheduling Suite to automatically locate and assemble utility repair crews after normal business hours.
For the sixth straight year, ARCOS, Inc. has won a Fast 50 Award – the annual ranking of the 50 fastest-growing emerging companies in Central Ohio. The Columbus Business First Fast 50 Award recognizes companies for financial growth and performance over the past three years.
Gainesville Regional Utilities has implemented the ARCOS Callout and Scheduling Suite to speed up its response to after-hours calls for power restoration. Dispatchers can use the ARCOS software on their computers to automatically identify and call available utility crews, analyze responses and report on the outcome. GRU will also use ARCOS’s SIREN notification software to create and send emergency notices or updates to utility employees via email, voicemail or text messages.
Central Maine Power Company and its sister companies New York State Electric & Gas (NYSEG) and Rochester Gas & Electric (RG&E), part of Iberdrola USA, have implemented the ARCOSSM Suite to speed the crew callout process for gas and electric services.
ARCOS, Inc. has developed a new add-on module for its ARCOS Callout and Scheduling Suite that utility companies can tap to mobilize workers – other than line crews – for major storm duty. Dubbed ARCOS System Outage Staffing, or SOS, the software alerts workers to assume storm jobs such as guarding wires, patrolling sites, liaising with local officials or setting up a contractor staging area.
ARCOS, Inc., the provider of the ARCOS Callout and Scheduling Suite, has added “mass calling” to its flagship SIREN broadcast notification product, so utility executives and employees can send customized emergency messages to customers, media and civil authorities about power outages, gas leaks or power plant emergencies.
Salt River Project’s coal-fired, 2,250-megawatt Navajo Generating Station near Page, Ariz., is one of only a handful of power-generation plants nationwide (the others include Progress Energy’s Crystal River Complex and Alabama Power Company) that can begin assembling its emergency workforce in minutes, not hours, via callout. Callout is an order to report for emergency or special work at an unusual time or place.
ARCOS, Inc., a provider of crew callout and resource management systems, will host America’s electric, gas and power plant utilities at the Ohio software maker’s ninth-annual conference at the Naples Beach Hotel & Golf Club in Naples, Fla., from March 18 – 21, 2012.
Automating callout caught the attention of Sam Houston Electric Cooperative Chief Operations Officer David Babcock because he wants his dispatchers to focus on monitoring the utility’s IT systems, not calling linemen for emergency work. Babcock’s goal is to make sure dispatchers concentrate on the activities that improve reliability. To make that happen, Sam Houston Electric Cooperative will put in place a newly purchased ARCOS Suite this May.
COLUMBUS, OH- February 15, 2012
Automating callout caught the attention of Sam Houston Electric Cooperative Chief Operations Officer David Babcock because he wants his dispatchers to focus on monitoring the utility’s IT systems, not calling linemen for emergency work. Babcock’s goal is to make sure dispatchers concentrate on the activities that improve reliability. To make that happen, Sam Houston Electric Cooperative will put in place a newly purchased ARCOS(SM) Suite this May. The internet-based software, hosted by ARCOS, will free dispatchers from combing through electronic spreadsheets and files for the names of linemen who are available to restore power. The software locates and assembles utility repair crews after normal business hours, while factoring in any labor agreements dictating the order of calls.
“During a major outage, manual callout is a high-maintenance task that can take anywhere from 45 minutes to one and a half hours for dispatchers to complete,” said Babcock. “We’re a small utility with limited resources. The ARCOS Suite will allow our dispatchers to focus on monitoring our SCADA system, video from substations, security and technology in the dispatch center, instead of picking up the phone to locate and assemble line crews.”
Sam Houston Electric Cooperative’s service territory covers 10 Texas counties, 6,000 miles of line and 200,000 poles. Approximately 60 linemen are on call to restore power if the lights go out. Babcock says the cooperative studied how much time, on average, it takes to bring together line crews who then travel to the scene of an outage. The utility believes it can significantly improve how fast that process is accomplished with ARCOS automating the assembly and dispatch of crews.
In the rare instance that the Texas electric cooperative faces an outage requiring more help than its linemen can provide, Babcock says ARCOS could play a role.
“Sam Houston Electric Coop wants to reach its list of available linemen in a few seconds with ARCOS, then determine if it needs to call contractors for more help,” said Bruce Duff, chief executive officer for ARCOS. “An automated callout system is going to help Sam Houston Electric Coop make that determination in seconds as opposed to an hour or more.”
Because of its size, Babcock says his electric cooperative has to have a good business purpose before purchasing anything. “The cost of ARCOS compared to our other technology systems was a fairly small investment when compared to the fairly big problem it solves,” said Babcock.
About ARCOS, Inc.
Eighteen of the top 25 U.S. utilities rely on the ARCOS Automated Crew Callout and Resource Management System. When the power goes out or other emergency situations occur, the award-winning, web-based ARCOS Callout and Scheduling Suite instantaneously finds, assembles and tracks repair crews, thus reducing outage interruptions and improving restoration time for electric, gas and power plant utilities. For more information, visit www.arcos-inc.com.
Bruce Duff is the new chief executive officer of ARCOS, Inc., a developer of internet-based automated callout and resource management software for the utility industry. Duff succeeds ARCOS Founder Mitch McLeod who held the CEO role since creating the software company in 2005. For the last three years, Duff has been vice president of sales at ARCOS.
ARCOS, Inc. has won its fifth consecutive Fast 50 Award, an annual ranking of the 50 fastest-growing emerging companies in Central Ohio. The Columbus Business First Fast 50 Award recognizes companies for financial growth and performance over the past three years.
Since the beginning of 2011, seven utility companies have renewed contracts with ARCOS, Inc. to use the Ohio-based software maker’s internet-based automated callout and resource management system.
To meet the new Ohio standards and improve outage response time in other states where the company operates, AEP is deploying strategies such as tree-trimming and more sophisticated meters as well as a newly purchased internet-based software system, made by ARCOS, Inc. The hosted system automatically locates and assembles utility repair crews after normal business hours.
No matter what time of day it is, Don King, Lee County Electric Cooperative, Inc.’s senior supervisor for construction and maintenance, knows where his company’s line workers are – all of them. The click of a mouse gives King a complete view into whether they’re working, available to work or unavailable. And the line personnel, who maintain over 8,000 miles of energized line in Southwest Florida, like it that way.
At this week’s Energy Council of the Northeast’s conference, UI Principal Engineer Kevin Medley and ARCOS Vice President Bruce Duff will show utility executives how UI is restoring power faster through automated callout and resource management.
ARCOS, a provider of automated crew callout and resource management software, recently earned its fourth straight Fast 50 Award, an annual ranking of the 50 fastest-growing emerging companies in Central Ohio.
Crew callout is a linchpin for emergency power restoration. United Illuminating Company now has a hosted, Internet-based application from ARCOS, Inc. to automatically call employees who are on standby, assemble a crew and report on the outcome.