Automating callout caught the attention of Sam Houston Electric Cooperative Chief Operations Officer David Babcock because he wants his dispatchers to focus on monitoring the utility’s IT systems, not calling linemen for emergency work. Babcock’s goal is to make sure dispatchers concentrate on the activities that improve reliability. To make that happen, Sam Houston Electric Cooperative will put in place a newly purchased ARCOS Suite this May.
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Bruce Duff is the new chief executive officer of ARCOS, Inc., a developer of internet-based automated callout and resource management software for the utility industry. Duff succeeds ARCOS Founder Mitch McLeod who held the CEO role since creating the software company in 2005. For the last three years, Duff has been vice president of sales at ARCOS.
ARCOS, Inc. has won its fifth consecutive Fast 50 Award, an annual ranking of the 50 fastest-growing emerging companies in Central Ohio. The Columbus Business First Fast 50 Award recognizes companies for financial growth and performance over the past three years.
Since the beginning of 2011, seven utility companies have renewed contracts with ARCOS, Inc. to use the Ohio-based software maker’s internet-based automated callout and resource management system.
To meet the new Ohio standards and improve outage response time in other states where the company operates, AEP is deploying strategies such as tree-trimming and more sophisticated meters as well as a newly purchased internet-based software system, made by ARCOS, Inc. The hosted system automatically locates and assembles utility repair crews after normal business hours.
No matter what time of day it is, Don King, Lee County Electric Cooperative, Inc.’s senior supervisor for construction and maintenance, knows where his company’s line workers are – all of them. The click of a mouse gives King a complete view into whether they’re working, available to work or unavailable. And the line personnel, who maintain over 8,000 miles of energized line in Southwest Florida, like it that way.
At this week’s Energy Council of the Northeast’s conference, UI Principal Engineer Kevin Medley and ARCOS Vice President Bruce Duff will show utility executives how UI is restoring power faster through automated callout and resource management.
ARCOS, a provider of automated crew callout and resource management software, recently earned its fourth straight Fast 50 Award, an annual ranking of the 50 fastest-growing emerging companies in Central Ohio.
Crew callout is a linchpin for emergency power restoration. United Illuminating Company now has a hosted, Internet-based application from ARCOS, Inc. to automatically call employees who are on standby, assemble a crew and report on the outcome.
ARCOS, Inc., reports that Wisconsin Public Service Corporation (WPS) and Upper Peninsula Power Company (UPPCO), utility subsidiaries of Integrys Energy Group, are putting in place the ARCOS System, software that automatically assembles emergency response teams when trouble strikes after hours.
Salt River Project (SRP), America’s third-largest public power utility, doesn’t pick up the phone to call its maintenance crews after hours if a transformer goes out or a pole comes down. Instead, the Phoenix-based utility now relies on a hosted, internet-based application to identify available crews, call them, analyze responses and report on the outcome.