Press Releases

Stay up-to-date on the latest happenings at ARCOS, the leader in utility resource management solutions.

To Speed Up Power Restoration, Sam Houston Electric Coop and ARCOS Automate Crew Call Out and Scheduling

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Automating callout caught the attention of Sam Houston Electric Cooperative Chief Operations Officer David Babcock because he wants his dispatchers to focus on monitoring the utility’s IT systems, not calling linemen for emergency work. Babcock’s goal is to make sure dispatchers concentrate on the activities that improve reliability. To make that happen, Sam Houston Electric Cooperative will put in place a newly purchased ARCOS Suite this May.

To Speed Up Power Restoration, Sam Houston Electric Coop and ARCOS Automate Crew Callout and Scheduling

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COLUMBUS, OH- February 15, 2012 

Automating callout caught the attention of Sam Houston Electric Cooperative Chief Operations Officer David Babcock because he wants his dispatchers to focus on monitoring the utility’s IT systems, not calling linemen for emergency work. Babcock’s goal is to make sure dispatchers concentrate on the activities that improve reliability. To make that happen, Sam Houston Electric Cooperative will put in place a newly purchased ARCOS(SM) Suite this May. The internet-based software, hosted by ARCOS, will free dispatchers from combing through electronic spreadsheets and files for the names of linemen who are available to restore power. The software locates and assembles utility repair crews after normal business hours, while factoring in any labor agreements dictating the order of calls.

“During a major outage, manual callout is a high-maintenance task that can take anywhere from 45 minutes to one and a half hours for dispatchers to complete,” said Babcock. “We’re a small utility with limited resources. The ARCOS Suite will allow our dispatchers to focus on monitoring our SCADA system, video from substations, security and technology in the dispatch center, instead of picking up the phone to locate and assemble line crews.”

Sam Houston Electric Cooperative’s service territory covers 10 Texas counties, 6,000 miles of line and 200,000 poles. Approximately 60 linemen are on call to restore power if the lights go out. Babcock says the cooperative studied how much time, on average, it takes to bring together line crews who then travel to the scene of an outage. The utility believes it can significantly improve how fast that process is accomplished with ARCOS automating the assembly and dispatch of crews.

In the rare instance that the Texas electric cooperative faces an outage requiring more help than its linemen can provide, Babcock says ARCOS could play a role.

“Sam Houston Electric Coop wants to reach its list of available linemen in a few seconds with ARCOS, then determine if it needs to call contractors for more help,” said Bruce Duff, chief executive officer for ARCOS. “An automated callout system is going to help Sam Houston Electric Coop make that determination in seconds as opposed to an hour or more.”

Because of its size, Babcock says his electric cooperative has to have a good business purpose before purchasing anything. “The cost of ARCOS compared to our other technology systems was a fairly small investment when compared to the fairly big problem it solves,” said Babcock.

About ARCOS, Inc.
Eighteen of the top 25 U.S. utilities rely on the ARCOS Automated Crew Callout and Resource Management System. When the power goes out or other emergency situations occur, the award-winning, web-based ARCOS Callout and Scheduling Suite instantaneously finds, assembles and tracks repair crews, thus reducing outage interruptions and improving restoration time for electric, gas and power plant utilities. For more information, visit www.arcos-inc.com.

Call Out and Resource Management Expert ARCOS Promotes Duff to CEO

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Bruce Duff is the new chief executive officer of ARCOS, Inc., a developer of internet-based automated callout and resource management software for the utility industry. Duff succeeds ARCOS Founder Mitch McLeod who held the CEO role since creating the software company in 2005. For the last three years, Duff has been vice president of sales at ARCOS.

ARCOS Five-Time Winner of Fast 50 Award

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ARCOS, Inc. has won its fifth consecutive Fast 50 Award, an annual ranking of the 50 fastest-growing emerging companies in Central Ohio. The Columbus Business First Fast 50 Award recognizes companies for financial growth and performance over the past three years.

Callout and Research Management Expert ARCOS Extends Contracts

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Since the beginning of 2011, seven utility companies have renewed contracts with ARCOS, Inc. to use the Ohio-based software maker’s internet-based automated callout and resource management system.

To Shorten Outages, AEP Creates Crew Callout

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To meet the new Ohio standards and improve outage response time in other states where the company operates, AEP is deploying strategies such as tree-trimming and more sophisticated meters as well as a newly purchased internet-based software system, made by ARCOS, Inc. The hosted system automatically locates and assembles utility repair crews after normal business hours.

ARCOS Makes Managing Resources “Point-and-Click” for Lee County Cooperative

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No matter what time of day it is, Don King, Lee County Electric Cooperative, Inc.’s senior supervisor for construction and maintenance, knows where his company’s line workers are – all of them. The click of a mouse gives King a complete view into whether they’re working, available to work or unavailable. And the line personnel, who maintain over 8,000 miles of energized line in Southwest Florida, like it that way.

At Energy Council Conference, United Illuminating Co. and ARCOS Show How Automated Call Out Restores Power Faster

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At this week’s Energy Council of the Northeast’s conference, UI Principal Engineer Kevin Medley and ARCOS Vice President Bruce Duff will show utility executives how UI is restoring power faster through automated callout and resource management.

For Fourth Straight Year, ARCOS Among 50 Fastest-growing Emerging Companies in Central Ohio

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ARCOS, a provider of automated crew callout and resource management software, recently earned its fourth straight Fast 50 Award, an annual ranking of the 50 fastest-growing emerging companies in Central Ohio.

To Restore Power Faster, UI Turns to ARCOS Automated Crew Call Out and Resource Management

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Crew callout is a linchpin for emergency power restoration. United Illuminating Company now has a hosted, Internet-based application from ARCOS, Inc. to automatically call employees who are on standby, assemble a crew and report on the outcome.

Crew Call Out Software Installed at Wisconsin Public Service and UPPCO

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ARCOS, Inc., reports that Wisconsin Public Service Corporation (WPS) and Upper Peninsula Power Company (UPPCO), utility subsidiaries of Integrys Energy Group, are putting in place the ARCOS System, software that automatically assembles emergency response teams when trouble strikes after hours.

Salt River Project Powers Automated Crew Call Out with ARCOS Software

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Salt River Project (SRP), America’s third-largest public power utility, doesn’t pick up the phone to call its maintenance crews after hours if a transformer goes out or a pole comes down. Instead, the Phoenix-based utility now relies on a hosted, internet-based application to identify available crews, call them, analyze responses and report on the outcome.