ARCOS Callout Solution

Gas and electric utilities are improving service reliability with ARCOS

Gas and electric companies are improving service reliability with ARCOS.

The ARCOS Callout and Scheduling Suite simplifies a utility’s and power generation plant’s ability to respond, restore and report in real-time for service restoration and emergencies.

For most gas and electric utilities, service reliability, business continuity and effective emergency preparedness are critical, especially for leadership. One of the major factors that can hinder this is slow manual crew call out processes that delay response time, lower customer service ratings and ultimately cost millions of dollars. The ARCOS Callout Suite can help you save money and ultimately reduce CAIDI/SAIDI and gas leak response times. The ARCOS solution helps to reduce the time required to assemble and track repair crews from hours to just minutes by automating complex scheduling, union and business rules.  It also provides centralized control for improved visibility and situational awareness into operations during events. The detailed, real-time reporting provides accurate information for management and proof of results.

RESPOND to events and emergencies faster.

  • Saves time with faster callouts and crew assembly by ensuring the best qualified resources are assigned to jobs
  • Saves costs by eliminating paid wait time
  • Simplifies union and business rules with built-in automation
  • Eliminates callout related regulatory fines
  • Saves time by translating text to speech for audio messages
  • Simplifies messaging by automating email and text alerts with critical updates

RESTORE power and pipeline integrity quickly and efficiently.

  • Improves service reliability – by calling out crews faster when service is compromised
  • Reduces CAIDI/SAIDI and gas leak response by minutes
  • Speeds time to restoration by quickly and easily arranging for the right skills on the right crews
  • Simplifies tracking and management of internal and contractor crews along with resources from a centralized database
  • Maintains staffing level coverage with centralized scheduling and ‘fill-shift’ functionality
  • Provides automated generation and distribution of detailed reports for callout performance, organizational and employee performance and resource availability

The ARCOS Callout Suite delivers strong ROI and often pays for itself in the first year. ARCOS extends across the enterprise by supporting situational awareness and improved business intelligence in addition to crew call out and scheduling capabilities.

In order to meet your individual utility’s needs, ARCOS provides additional solutions to enhance crew call out and management.

Crew Manager – Saves utilities time by simplifying the process of managing crews, schedules, logistics and reports during storms and major events.

Mobile – Delivers all the features of Callout through your mobile device for faster and easier access for managers, supervisors and crews.

System Outage Staffing (SOS) – Mobilizes the entire enterprise by quickly identifying employees with needed skills in your organization.

Closest to the Trouble – Saves time during critical events by locating the closest available employee to the address needed.

SIREN Mass Calling – Improves customer communications by providing targeted mass notifications outside the enterprise.

Vacation Management – Simplifies management of vacation requests while ensuring daily minimum staffing levels.