ARCOS Acquires
Macrosoft's Utility Division
Including Resources on-Demand

 

ARCOS Adds Location Services to Callout and Crew Manager Products

New technology maximizes crew work time

 

Respond. Restore. Report.

In real-time for service restoration and emergencies.

 

Respond Faster.
Save Time. Reduce Risk.

Find out how with ARCOS Utility Resource Management Solutions.

 

Making life easier for
Utility Operations.

Plan and prepare for daily work and emergencies
with automated crew call out and management.

 

Join the Conversation!

Learn and share best practices for emergency
preparedness and service restoration.

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ARCOS RESOURCES

Customer videos, news articles, press releases, events and webinars for utility managers

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JOIN YOUR PEERS

Utility Operations Alliance – A LinkedIn resource for utility professionals to discuss the industry

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WATCH & LEARN

Utility supervisors share how we’ve helped make their lives easier

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ANNUAL CONFERENCE

Join us for this exclusive customer only event

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OUR SOLUTIONS

Find out why the top 25 utilities in the U.S. are using our emergency resource management solutions to prepare for and respond to events like power outages, gas leaks and more.

Utilities We Serve

Respond to gas odor and leak reports faster

Speed-up power restoration and reduce costs

Assemble crews quickly and efficiently

What our

Customers

Are Saying

We received four J.D. Power and Associates customer satisfaction awards. We believe the new callout system played a part in winning those awards.

A.C.”Bo” SonntagDistribution Operations Supervisor | Southern Maryland Electric Cooperative

ARCOS saves us time and money.
It took hours to compile reports for executives and regulatory authorities, now it’s just minutes.

Kerri FosterT&D Support, Programs & Projects | Iberdrola USA

For NiSource, automated callout and CTT have given the utility an unparalleled way to know who’s closest to its customers.

Jim WolfeManager, Gas Distribution’s Integration Center & Mobile Application Support | NiSource

When we have a need, ARCOS is responsive, resourceful, respectful and committed to our success. They go out of the way for you. Customer Service is of paramount importance to ARCOS and it’s clear in everything they do every single day.

Steve ChafinManager Emergency Preparedness | Dominion Virginia Power

25

Top U.S. utilities run on ARCOS

87%

U.S. households served by electric utilities on ARCOS

6.8M+

Utility Crew Call Outs Per Year

Resources for Utilities

Blog September 14, 2017

Herculean Task as Crews Race to Restore Power Cut by Irma

Read Story
Blog, Press Releases September 11, 2017

EWEB picks ARCOS to standardize and computerize calls for restoring water and power

Read Story
News Articles August 29, 2017

SUFFOLK COUNTY WATER AUTHORITY AUTOMATES WORKFORCE FOR WATER MAIN BREAKS

Read Story
Press Releases August 28, 2017

Suffolk County Water Authority automates response to water main breaks with ARCOS

Read Story