It can be difficult to manage both internal and external resources, especially with unexpected weather and other major events. You have to keep track of personnel, equipment, tasks, and both regular maintenance and surprise repairs as they come in. Whether it’s using a legacy system or paper and clipboard, each company has developed their own way of managing resources and…
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COLUMBUS, Ohio – September 1, 2021 – Since implementing the ARCOS® Software-as-a-Service Callout and Scheduling solution, managers at a Northeastern natural gas utility say dispatchers using the technology have moved from a manual process for calling workers for gas leaks and repairs to an automatic one that locates and assembles available crews in minutes. The callout system’s Closest to the Trouble technology helps workers quickly identify the closest qualified resource with the right equipment, so utility managers can…
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“Among the key drivers for choosing ARCOS is the software’s ability to make it efficient for us to pinpoint available crews in an emergency,” said Jake Gentile, senior manager for Operations, Southwestern Pennsylvania, at Pennsylvania American Water. Waterworld featured Pennsylvania American Water's story about choosing ARCOS for Callout and Scheduling services. Read more about their reasons why here.
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COLUMBUS, Ohio – August 25, 2021 – For the seventh time, Inc. magazine has named ARCOS® LLC to the Inc. 5000. This year, ARCOS ranked No. 3,473 on the list. ARCOS is the market leader for utility and critical infrastructure resource-management solutions. According to Inc. staff, “Only 3.26 percent of Inc. 5000 companies have made the list seven times.” “To make the list this year, when our country and…
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