ARCOS Receives Strategic Growth Investment from Vista Equity Partners

Utility and critical infrastructure resource management leader will accelerate hiring, drive innovation in core products, and expand suite of offerings.

Cloud based.  Modern.  Mobile.

ARCOS  Resolves Resource Management Challenges.

Find out why the top 25 electric utilities, progressive airlines and manufacturers look to ARCOS Resource Management solutions to manage tough challenges associated with making sure people are where they need to be to successfully restore service, keep planes moving or production lines running.

Resource Management News

July 22, 2021 in Blog

Hurricane Season 2021: The Tale So Far

The 2021 Hurricane Season has been a dynamic one, but has it matched up to forecaster’s predictions as being one the most active seasons in history? Do we need to worry about dodging bullets or putting contractors, utility service providers, and mutual assistance partners on stand-by? Let us review the season so far and put the storms into perspective.  Tropical Storm Ana  Technically, this year’s hurricane season started a week early. On May 19th, radar and…
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July 16, 2021 in Blog

Pandemic Best Practices – What was Learned, Implemented, and Still Evolving

What was normal is not so normal anymore. 2020 brought a slew of business challenges and changes that have become a healthy list of responding, restoring, and reporting best practices – even when we’re not in the middle of a pandemic. Utilities and critical infrastructure industries have stepped up and made the most of a trying time and found cost savings in the process.  Safety is not negotiable  The ability for employees and customers to be safe is and will forever be the best practice. Providing employees with proper PPE, hand sanitizer and making sure adequate protocols were in place in the case of crews entering…
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July 14, 2021 in Blog

FEMA Funding Before or After an Emergency

As with anything in business, there are risks to your operation that can be mitigated before they disastrously impact your organization. Many times, however – the question is how? How do I prepare for emergent events so they do not disrupt my daily operations to a major degree and what tools can I use to prepare? The United States endured 22 separate…
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July 11, 2021 in Blog

How Automation Can Increase your Gas-Leak Response Rate

For over 14 years, Central Hudson Gas & Electric has been at the top of their game when it comes to efficiency and response time. By using an automated callout system, the utility has responded on average to 99.8% of gas leak calls in 60 minutes or less since 2007. But if we were to visit Central Hudson Gas & Electric before 2005, it would…
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Respond to gas odor and leak reports faster

Speed-up power restoration and reduce costs

Improve customer’s experience and satisfaction

We received four J.D. Power and Associates customer satisfaction awards. We believe the new callout system played a part in winning those awards.

A.C.”Bo” SonntagDistribution Operations Supervisor | Southern Maryland Electric Cooperative

ARCOS saves us time and money.
It took hours to compile reports for executives and regulatory authorities, now it’s just minutes.

Kerri FosterT&D Support, Programs & Projects | Iberdrola USA

For NiSource, automated callout and CTT have given the utility an unparalleled way to know who’s closest to its customers.

Jim WolfeManager, Gas Distribution’s Integration Center & Mobile Application Support | NiSource

When we have a need, ARCOS is responsive, resourceful, respectful and committed to our success. They go out of the way for you. Customer Service is of paramount importance to ARCOS and it’s clear in everything they do every single day.

Steve ChafinManager Emergency Preparedness | Dominion Virginia Power

RosterApps standardizes the way we manage the requirements of our union agreements and company policy and ensures an equitable process for approximately 9,000 ground staff. It gives us consistency across our 120 locations, which was difficult to achieve with the paper system we’ve used.

Keith AllenProduct Manager for Airport Operations & Customer Service | Alaska Airlines

Sitting in gate area waiting for a trip to Toronto. Just spoke to a Pilot, “M.W.”. I handed him my business card and before I could say anything he had a big smile on his face and said “Oh ARCOS, great to meet you. I love your app and just used it last week. I’ve used it several times to pick up trips and I would not change anything about it."

An ARCOS exchange at the Atlanta airportM.W. - Pilot at a major US airline

Developers listened and grabbed one of my requests. Thanks! It's way better than the old fashioned phone call system. I even assigned a different ringtone for the app!

An ARCOS Mobile App User