Create Work and Get it Done Optimally.

ARCOS has the flexible mobile work management solution for municipal and cooperative utilities.

 

ARCOS solutions can help manage COVID-19 response.

 

Resource Management
Solutions

Modern Resource Management Solutions
for the needs of today's critical infrastructure industries.

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Cloud based.  Modern.  Mobile.

ARCOS  Resolves Resource Management Challenges.

Find out why the top 25 electric utilities, progressive airlines and manufacturers look to ARCOS Resource Management solutions to manage tough challenges associated with making sure people are where they need to be to successfully restore service, keep planes moving or production lines running.

Resource Management News

September 1, 2021 in Press Releases

With ARCOS, gas utility’s automated call outs find crews closest to the trouble

COLUMBUS, Ohio – September 1, 2021 – Since implementing the ARCOS® Software-as-a-Service Callout and Scheduling solution, managers at a Northeastern natural gas utility say dispatchers using the technology have moved from a manual process for calling workers for gas leaks and repairs to an automatic one that locates and assembles available crews in minutes. The callout system’s Closest to the Trouble technology helps workers quickly identify the closest qualified resource with the right equipment, so utility managers can…
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August 30, 2021 in News Articles

Pennsylvania American Water to Mobilize Crews with ARCOS

“Among the key drivers for choosing ARCOS is the software’s ability to make it efficient for us to pinpoint available crews in an emergency,” said Jake Gentile, senior manager for Operations, Southwestern Pennsylvania, at Pennsylvania American Water. Waterworld featured Pennsylvania American Water's story about choosing ARCOS for Callout and Scheduling services. Read more about their reasons why here.  
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August 25, 2021 in News Articles, Press Releases

ARCOS makes Inc. 5000 list for seventh time

COLUMBUS, Ohio – August 25, 2021 – For the seventh time, Inc. magazine has named ARCOS® LLC to the Inc. 5000. This year, ARCOS ranked No. 3,473 on the list. ARCOS is the market leader for utility and critical infrastructure resource-management solutions. According to Inc. staff, “Only 3.26 percent of Inc. 5000 companies have made the list seven times.”  “To make the list this year, when our country and…
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August 24, 2021 in Press Releases

Pennsylvania American Water aims to mobilize field crews faster with ARCOS

COLUMBUS, Ohio – August 24, 2021 – To improve resource management and the speed with which it mobilizes crews, Pennsylvania American Water will implement the Software-as-a-Service ARCOS Callout® and Scheduling solution for its field service representatives, first responders and utility workers. Pennsylvania American Water, a subsidiary of American Water, joins Tennessee American Water in choosing the ARCOS solution. “Among the key drivers for choosing…
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Find out how ARCOS can help!

 

Contact Us

Click here to sign-in into ARCOS RosterApps

Respond to gas odor and leak reports faster

Speed-up power restoration and reduce costs

Improve customer’s experience and satisfaction

We received four J.D. Power and Associates customer satisfaction awards. We believe the new callout system played a part in winning those awards.

A.C.”Bo” SonntagDistribution Operations Supervisor | Southern Maryland Electric Cooperative

ARCOS saves us time and money.
It took hours to compile reports for executives and regulatory authorities, now it’s just minutes.

Kerri FosterT&D Support, Programs & Projects | Iberdrola USA

For NiSource, automated callout and CTT have given the utility an unparalleled way to know who’s closest to its customers.

Jim WolfeManager, Gas Distribution’s Integration Center & Mobile Application Support | NiSource

When we have a need, ARCOS is responsive, resourceful, respectful and committed to our success. They go out of the way for you. Customer Service is of paramount importance to ARCOS and it’s clear in everything they do every single day.

Steve ChafinManager Emergency Preparedness | Dominion Virginia Power

RosterApps standardizes the way we manage the requirements of our union agreements and company policy and ensures an equitable process for approximately 9,000 ground staff. It gives us consistency across our 120 locations, which was difficult to achieve with the paper system we’ve used.

Keith AllenProduct Manager for Airport Operations & Customer Service | Alaska Airlines

Sitting in gate area waiting for a trip to Toronto. Just spoke to a Pilot, “M.W.”. I handed him my business card and before I could say anything he had a big smile on his face and said “Oh ARCOS, great to meet you. I love your app and just used it last week. I’ve used it several times to pick up trips and I would not change anything about it."

An ARCOS exchange at the Atlanta airportM.W. - Pilot at a major US airline

Developers listened and grabbed one of my requests. Thanks! It's way better than the old fashioned phone call system. I even assigned a different ringtone for the app!

An ARCOS Mobile App User