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Latest News

    • SnoPUD Automates Callout with ARCOS May 22nd, 2013
    • Utilities extending contracts with ARCOS May 6th, 2013
    • Utilities Extend Contracts with Callout and Scheduling Management Expert ARCOS, Inc. January 31st, 2013
    • Gainesville Regional Utilities Implemented ARCOS December 13th, 2012
  • Events

    American Gas Association Operations Conference & Exposition
    May 21 - 23, 2013, Gaylord Palms Resort & Convention Center, Orlando, Florida
    ARCOS, Inc. Booth Number 535
    more info

    MEA 90th Annual Gas Operations Technical & Leadership Summit
    August 13 - 15, 2013, Mayo Civic Center, Rochester, Minnesota
    ARCOS, Inc. Booth Number TBD
    more info

    Marcus Evans 13th Annual Outage Response & Restoration Management Conference
    November 5 - 7, 2013 (tentative),
    Atlanta, Georgia
    ARCOS, Inc. Booth Number TBD
    more info

    Power-Gen International
    November 12 - 14, 2013, Orange County Convention Center, Orlando, Florida
    ARCOS, Inc. Booth Number 4779
    more info

    DistribuTECH Conference and Exposition
    January 28-30, 2014, Henry B. Gonzalez Convention Center, San Antonio, Texas
    ARCOS, Inc. Booth Number 2852
    more info

  • Our goal was to standardize practices and procedures to speed up emergency repairs as well as scheduled maintenance.

    James Jolly, Director of Dispatch Operations, Central Hudson Gas & Electric Corp.

    From 2008 to 2011, we received four J.D. Power and Associates customer satisfaction awards. We believe the new callout system played a part in winning those awards. The technology serves a strategic purpose because it trims restoration time. The system has also freed our DSOs to concentrate on managing their crews and outages.

    A.C. “Bo” Sonntag, (former) Distribution Operations Supervisor Southern Maryland Electric Cooperative

    Like most companies, we have union contracts with many nuances. Each time a problem or scenario came up, the ARCOS people were very good at programming that situation into the algorithm.

    William P. Herdegen III, (former) Vice President of Transmission and Distribution, Kansas City Power & Light

    They have a very robust system, we believe. We consider it very top notch.

    Jim Nowak, Emergency Restoration Planning Manager, American Electric Power

    We found it could take up to two hours to go through the manual telephone list--Now something that used to take two hours takes minutes.

    William P. Herdegen III, (former) Vice President of Transmission and Distribution, Kansas City Power & Light

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