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Rapidly Rally Resources from the Field to the Back Office

Today, utilities are saddled with antiquated manual processes for activating the right resources and assigning work, from routine tasks to incident command across field and back-office employees, native and non-native contractors. With ARCOS workforce management solutions, your team can eliminate 90% of paper-based processes while gaining real-time situational awareness via powerful mobile capabilities to assign work 30% faster and increase field worker productivity by 25%, powering better decisions and seamless management of your hybrid workforce.

Put Our Advantages on Your Side

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Hasten Completion

Faster restoration and quicker completion of planned work

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Improve Visibility

Respond quickly and accurately to unfolding situations

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Seamlessly Switch

One application across blue sky and grey sky activities

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Increase Accuracy

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Built For People, Not Process

Most utilities are overwhelmed with applications that trap information they need in silos. ARCOS field mobility solutions bring together native and non-native crews, as well as key information from your systems of record, into a single view. It works the way your crews work and connects people, work, and assets together for increased productivity and maximum cost recovery.

People, work and assets in a single solution.

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20%

Reduction in Resource Demobilization Time

We’re on the forefront of restoration because of our ongoing partnership with ARCOS and Mobile Workbench, which pairs our best-in-class response and repair, GIS, and outage management with technology that matches our scale and complexity.
Chris McClain | Engineering Supervisor - Grid Inform & Connectivity | Southern Company
A gas utility worker using ARCOS's Automated Callouts App while sitting in his car

12.4

Avg. Minutes per Callout

Assemble Crews Quickly

When it comes to emergencies and unplanned events, being able to respond quickly is everything. However, many utilities use manual processes that slow response times, extending the time to restoration and resulting in low customer satisfaction. With ARCOS field management software, utilities can respond, restore, and report in real-time when service restoration issues and emergencies arise. As a result, we help improve service reliability, customer satisfaction, and emergency preparedness.

Improve and accelerate workforce efficiency.

With ARCOS, we’ve assembled 14-person crews in 24 minutes. Before that we made callouts by hand, one call at a time - it could take an hour to build a crew.
Ronnie Wise | Distribution Operations Manager | Southern Maryland Electric Cooperative

A Smarter Way to Manage Crews

Utilities need to dispatch crews swiftly and accurately, but it can be nearly impossible to track and manage all the details involved. ARCOS Crew Manager brings all the information about your native and mutual aid crews together so that you can rapidly assemble and deploy crews, with the records and reports you will need to recover costs.

Real-time views into events in the field.

Crew managers discussing in front of electrical repair tools

10%

Decrease in
Windshield Time

Using Crew Manager daily will maximize our return on investment. When we buy a piece of software, we have to have our ROI.
Jennifer Waddell | Senior System Operator | Shenandoah Valley Electric Co-Op
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80

Reporting Hours Saved per Month

Impact Outcomes in Real-Time

It’s difficult to make decisions in the present when your best reporting is just a snapshot of the past. ARCOS Utility Insight’s configurable cloud-based views deliver operational analytics in real-time, empowering you to act immediately and make the next best decision to reduce response times and shrink SAIDI/CAIDI.

Act immediately on emerging situations.

When my team saw Utility Insight in action at another large Texas utility and what it is capable of, we knew that this is how we are going to accomplish our goal of centralizing dispatch from 40 regional staff to 10 while streamlining outage response processes.
Zachary DeLeon | Control Room Operations Manager | Pedernales Electric Cooperative

Bringing the Best Minds in the Business Together

Comprised of experts from major electric and gas providers, energy companies, and other critical industry professionals, the Customer Steering Committee works together with ARCOS to help shape product innovations and enhancements to our software, paving the way forward in resource management solutions.

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Your Information Source

Explore comprehensive articles, case studies, and industry reports to gain a deeper understanding of our utility workforce management software. Dive into practical examples, success stories, and expert insights to enhance your knowledge and explore how others have applied our solutions in real-world scenarios.
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Strategies for Utilities Navigating the Digital Transformation

Read More about Strategies for Utilities Navigating the Digital Transformation
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Managing Emergencies More Effectively

Read More about Managing Emergencies More Effectively

Mobile Workforce Management

Read More about Mobile Workforce Management
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