Helping utilities provide the best possible service to their customers.


Important priorities for the utility industry include service reliability, business continuity, emergency preparedness and disaster recovery. As electric and natural gas utilities strive to provide the best possible service to their customers—ARCOS is part of the solution. ARCOS is the most responsive and reliable provider of emergency resource management software for utilities. And thanks to great customers, ARCOS has one of the highest customer satisfaction scores in the resource management software industry.

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Founded in 1993, ARCOS has grown to be the leading Software as a Service (SaaS) solution in North America enabling utilities to respond, restore and report in real-time for day-to-day events and emergencies. ARCOS’ Resource Management solution was developed to help utilities restore power faster for communities through automated crew call out and crew management.

In 2016, ARCOS acquired SAMsix, a leader in utility mobile and GIS software for  the past 15 years. The acquisition combined ARCOS’ industry leading abilities to quickly activate and manage personnel and equipment with SAMsix’s mobile damage assessment and crew location services. The integrated resource management solution helps utilities to more quickly and accurately forecast estimated time of restoration (ETR), provides situational awareness into operations during an event and ultimately helps to improve service restoration and reliability in addition to reducing costs.

ARCOS resource management software is backed by the ‘best-in-the-business’ customer support team, providing 24/7/365 live support to our customers anytime they need us.

The top 25 largest electric and gas utilities in North America rely on ARCOS for damage assessment, location services, automation of emergency event management including complex crew call out and crew scheduling as well as insightful reporting. These top utilities also use ARCOS resource management solutions to communicate with emergency responders, regulators, media and their entire staff for important updates during an event.

Inc. Magazine has named ARCOS to its Inc. 5000 list multiple times for being one of the fastest growing private companies in the United States. Based in Columbus, Ohio, ARCOS has also been recognized by Business First as one of the fastest growing companies in Central Ohio eight years running based on financial growth and performance.

ARCOS’ promise is to meet and exceed customers’ needs by being responsive, understanding their business issues and solving them with the most reliable solutions and service in the industry.

Learn more about our solutions today – talk to a utility resource management expert in your area.