DISTRIBUTECH International 2022

The ARCOS team is packing their bags and heading to DISTRIBUTECH International from May 23 to May 25. We look forward to seeing you there!

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Benefits of Work Order Management Software

Our suite of electronic and automated solutions improves efficiency and helps keep your customers happy.

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Welcome Odus Wittenburg

ARCOS names Odus Wittenburg as its next CEO, succeeding Bruce Duff

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Case Study: CGEMC

Central Georgia EMC Automates the Manual Process of Calling Out Crews

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Case Study: SMECO

Southern Maryland Electric Cooperative Streamlines Crew Management

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Cloud based.  Modern.  Mobile.

ARCOS  Resolves Resource Management Challenges.

Find out why the top 25 electric utilities, progressive airlines and manufacturers look to ARCOS Resource Management solutions to manage tough challenges associated with making sure people are where they need to be to successfully restore service, keep planes moving or production lines running.

ARCOS Resource Management Solutions

Resource Management News

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May 18, 2022 in Blog

Benefits of Work Management Software

Piles of spreadsheets and making updates to rosters by phone call and fax are a hassle. In the modern era, work can be managed electronically. Field workers can update a centralized system instantly, so the back office has full visibility into operations. This allows for real-time status updates, swift adjustments as needed, comprehensive and accurate tracking and reporting, and a…
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May 17, 2022 in Press Releases

With ARCOS software, Connexus Energy to get real-time visibility into field operations

COLUMBUS, Ohio – May 17, 2022 – ARCOS® LLC is implementing its Software-as-a-Service ARCOS Callout®, Crew Manager® and Mobile Workbench solutions for Ramsey, Minn.-based Connexus Energy, so Minnesota’s largest electric cooperative can automatically secure crews and manage the utility’s work and crews in one dashboard, integrated with its outage management system (OMS). Connexus Energy system operators are spending more time than…
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May 2, 2022 in Blog

The Real Eye of the Hurricane Part 1: Restoration & Resource Management

Although it seems like we just got through hurricane season, 2022’s season will be upon us soon. ARCOS wants to help every utility be prepared. In this three-part blog series, we’ll address: Solutions needed to make operations more efficient before and after a large event How to reduce restoration costs through real-time reporting and flexibility Ways to streamline FEMA and…
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April 27, 2022 in Blog

Speeding Up Restoration by Digitally Linking to Contractors

With so many things being instantly available in modern society, it can be a challenge to satisfy eager customers when services go down. They likely don’t know just how much happens behind the scenes to bring their utility service to them and are looking for an immediate fix. When it comes to restoration, a big challenge for many companies is…
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Find out how ARCOS can help!

 

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Respond to gas odor and leak reports faster

Gas Utilities

Speed-up power restoration and reduce costs

Electric Utilities

Improve customer’s experience and satisfaction

Water Utilities

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We received four J.D. Power and Associates customer satisfaction awards. We believe the new callout system played a part in winning those awards.

A.C.”Bo” SonntagDistribution Operations Supervisor | Southern Maryland Electric Cooperative
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ARCOS saves us time and money.
It took hours to compile reports for executives and regulatory authorities, now it’s just minutes.

Kerri FosterT&D Support, Programs & Projects | Iberdrola USA
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For NiSource, automated callout and CTT have given the utility an unparalleled way to know who’s closest to its customers.

Jim WolfeManager, Gas Distribution’s Integration Center & Mobile Application Support | NiSource
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When we have a need, ARCOS is responsive, resourceful, respectful and committed to our success. They go out of the way for you. Customer Service is of paramount importance to ARCOS and it’s clear in everything they do every single day.

Steve ChafinManager Emergency Preparedness | Dominion Virginia Power
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RosterApps standardizes the way we manage the requirements of our union agreements and company policy and ensures an equitable process for approximately 9,000 ground staff. It gives us consistency across our 120 locations, which was difficult to achieve with the paper system we’ve used.

Keith AllenProduct Manager for Airport Operations & Customer Service | Alaska Airlines
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Sitting in gate area waiting for a trip to Toronto. Just spoke to a Pilot, “M.W.”. I handed him my business card and before I could say anything he had a big smile on his face and said “Oh ARCOS, great to meet you. I love your app and just used it last week. I’ve used it several times to pick up trips and I would not change anything about it."

An ARCOS exchange at the Atlanta airportM.W. - Pilot at a major US airline
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Developers listened and grabbed one of my requests. Thanks! It's way better than the old fashioned phone call system. I even assigned a different ringtone for the app!

An ARCOS Mobile App User