COLUMBUS, Ohio – ARCOS LLC, the market leader for utility and critical infrastructure resource-management solutions, has launched ARCOS Managed Services to help critical infrastructure customers speed up the deployment and adoption of their ARCOS solution, which spells a faster ROI and assures ongoing value for managers and workers.
“If you consider how technology gets implemented, before the system even goes live, a customer has to think through project management, how to roll out the technology, change management, training,” said Ted Schneider, chief technology officer for ARCOS. “Employers don’t always have the talent pool or skilled resources available to make sure they get value from the technology they’ve invested in.”
Critical infrastructure companies face a variety of pressing challenges to manage union or other skilled workers. ARCOS Managed Services offers CI companies the technical experts and project managers who can successfully plan and launch ARCOS’s solution and stay involved to ensure the solution keeps paying off for users, even as new business challenges arise.
With Managed Services, ARCOS customers get dedicated experts (beyond the implementation team assigned to each ARCOS project) from various disciplines who help customers measure and monitor their investment in ARCOS products.
The ARCOS Managed Services portfolio contains:
- ARCOS PM Select, which includes a dedicated project manager to help customers simultaneously implement multiple ARCOS products;
- ARCOS PM Plus for customers who can’t spare an employee for project management, but need an on-site or remotely based project manager;
- ARCOS ACTivate™ to add ARCOS experts who go beyond a traditional rollout by managing and implementing the project, including developing a rollout schedule to ensure a single business unit or multiple divisions get the most benefit from the platform;
- ARCOS Business Ready, which includes workshops for change management, technology adoption and training and communication plans;
- ARCOS Premier Training, a tiered offering beyond the standard training program to help customers reinforce instruction or target a specific work group’s need; and
- ARCOS Advisory Services that assign a dedicated customer success manager to review and analyze customer progress, including an annual assessment of results and seat for one user on the ARCOS Customer Advisory Board.
“An employer could call its internal IT to analyze and adjust its system, but other business interests, or a crisis, can stretch resources thin,” added Schneider. “Managed Services brings a safety net – a dedicated team who can help at a moment’s notice.”