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QE Director & Site Leader

Guadalajara, Jal

Job Introduction

At ARCOS we are making a difference in the lives of local communities every day, especially during emergencies such as weather (storms) and rebuilding the old infrastructure of utilities in the United States.   

ARCOS is the leader in delivering SaaS solutions for managing resources, ensuring accurate, compliant shift scheduling and automatic planning for all types of events. The ARCOS solution reports on the up to-the-minute location and status of equipment and crews via mobile workforce management technology for utilities and other critical infrastructure, like airlines, manufacturers, and industrial facilities. The ARCOS platform helps organizations save time and money, while improving customer satisfaction and the efficiency, safety, and accuracy of operations.

 

Job Description

Job Introduction

At ARCOS we are making a difference in the lives of local communities every day, especially during emergencies such as weather (storms) and rebuilding the old infrastructure of utilities in the United States.   

ARCOS is the leader in delivering SaaS solutions for managing resources, ensuring accurate, compliant shift scheduling and automatic planning for all types of events. The ARCOS solution reports on the up to-the-minute location and status of equipment and crews via mobile workforce management technology for utilities and other critical infrastructure, like airlines, manufacturers, and industrial facilities. The ARCOS platform helps organizations save time and money, while improving customer satisfaction and the efficiency, safety, and accuracy of operations.

 

Job Description

About the job

As the QE & Site Leader for Mexico, you will establish ARCOS’ technical presence in the region, build teams from the ground up, and spearhead the evolution of quality practices at ARCOS through a modern, engineering-led approach. This role is a combination of site leadership and ownership of the quality engineering practice within ARCOS.   

What you’ll do:

Functional Responsibility  

  • Lead the Quality Engineering (QE) organization and spearhead the evolution of quality practices at ARCOS through a modern, engineering-led approach 

  • Transform quality model by embedding automation, DevOps, and AI-driven testing across the SDLC 

  • Champion a technology-driven quality culture focused on early detection and prevention of defects, resilience, scalability, and continuous improvement 

  • Work cross-functionally to integrate quality into the development process and ensure the delivery of high-quality, scalable, and secure software products 

  • Partner with the QE Manager to lead the resolution and root cause analysis of production incidents related to software quality. Define and implement preventive strategies to reduce recurrence and improve incident response processes. 

  • Other duties as assigned  

Strategic Leadership 

  • Collaborate and Partner with the Executive Leadership Team (ELT) to establish and grow the Mexico entity 

  • Partner with leadership to implement our quality engineering strategy across ARCOS 

  • Drive initiatives that support our key objectives 

  • Establish relationships with key stakeholders across Product, Design, and Operations 

Site Development & Team Building 

  • Build and scale our Mexico Team, across all departments represented in Mexico  

  • Develop hiring strategies to attract and retain top engineering talent in the region 

  • Create an inclusive, high-performing culture that emphasizes continuous learning and innovation 

  • Establish operational frameworks that enable seamless collaboration with global teams 

Operational Excellence 

  • Plan, coordinate, and direct day-to-day business operations in Mexico, focusing on achieving company objectives while managing fiduciary responsibilities of the Mexico Entity 

  • Own the P&L for the Mexico entity, driving budgetary planning, cost management, and financial discipline to ensure contribution to the company's Annual Operating Plan (AoP) 

  • Establish and track key performance indicators (KPIs) for the Mexico entity, including operational efficiency, financial performance, and talent retention 

  • Ensure that the Mexico entity meets all local and global regulatory and legal requirements 

  • Oversee risk management for Mexico operations, ensuring that the COE complies with global security and governance standards 

  • Drive operational efficiency and delivery excellence across teams 

  • Implement and refine processes that will allow rapid, high-quality software delivery 

  • Ensure adherence to engineering best practices and quality standards 

  • Monitor and report on key performance indicators aligned with business objectives 

People Leadership 

  • Lead in a matrixed environment, ensuring smooth collaboration between local teams and global functional heads (Engineering, Customer Success, Operations, etc.). 

  • Foster a culture of mentorship, growth, and technical excellence across multiple departments  

  • Drive initiatives to develop and retain engineering talent 

  • Promote diversity, inclusion, and belonging within the organization 

  • Build strong relationships across functions and geographie

 

What you bring

Leadership Experience 

 

  • 5+ years in a senior leadership role, preferably managing multi-functional teams in a global SaaS/Software/Tech environment. 

  • 10+ years of progressive experience in software development, preferably in software quality or quality engineering  

  • Proven ability to lead in a matrixed organization, balancing local leadership responsibilities with global functional integration 

  • Proven track record of building and scaling engineering organizations in Mexico 

  • Experience working in globally distributed, high-growth technology companies 

  • Strong understanding of the Mexico tech ecosystem and talent market 

  • Data-driven with a strong focus on measurable impact and outcomes. 

  • Fluent in both Spanish and English, verbal and written (C level English level or higher) 

 

 

Technical Acumen 

 

  • Deep understanding of modern software development practices and technologies 

  • Experience with continuous integration and delivery systems 

  • Ability to guide technical decisions and architecture at a strategic level 

  • Track record of delivering complex technical projects at scale 

  • Proven experience in designing and scaling automation frameworks and integrating quality into CI/CD pipelines.  

  • Familiarity with AI/ML use cases in testing and quality risk modeling is a strong plus.  

  • Strong understanding of DevOps practices and cloud-based environments.  

 

 
Management & Communication 

 

  • Demonstrated experience in owning and managing large-scale budgets with responsibility for financial outcomes 

  • Excellence in cross-cultural communication and relationship-building 

  • Experience managing diverse, distributed teams 

  • Strong track record of developing and mentoring engineering leaders 

  • Ability to influence and align stakeholders across organizational levels 

 

 

Business Impact 

 

  • Demonstrated ability to drive business results through technical innovation 

  • Experience in strategic planning and execution 

  • Track record of successful collaboration with Product and Go-to-Market teams 

  • Understanding of cloud services business models and developer tools market 

 

 

Location 

 

  • Based in Guadalajara. In office requirement of at least three days per week.  

 

Company Culture:

At ARCOS, we believe in fostering a culture of ownership, accountability, and teamwork. We value the collective strength of our team we're not just looking for employees; we're seeking partners in our mission. If you take pride in your work, are always eager to learn and grow, and believe in the power of teamwork, we want you on our team. 

 

ARCOS is committed to creating an environment of mutual respect where equal opportunities are available to all. We embrace the diversity of our team members and are dedicated to creating an inclusive environment for all employees. Discrimination will not be tolerated within our organization; we encourage all walks of life to apply. We stand behind the belief that the more diverse and inclusive we are, the more impactful our work will be. All employment is decided based on qualifications, merit and business need. 

ARCOS is committed to creating an environment of mutual respect where equal opportunities are available to all. We embrace the diversity of our team members and are dedicated to creating an inclusive environment for all employees. Discrimination will not be tolerated within our organization; we encourage all walks of life to apply. We stand behind the belief that the more diverse and inclusive we are, the more impactful our work will be. All employment is decided based on qualifications, merit and business need. 

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Job Overview

  • Company: ARCOS LLC
  • Job Title: QE Director & Site Leader
  • Job Location: Guadalajara, Jal
  • JobID#: 603365
  • Employment Status: Full Time
  • Job Category: Executive

About ARCOS LLC

ARCOS helps the critical infrastructure industry respond, restore and report to daily events and unplanned incidents by ensuring their employees and other resources are where they are needed most — every minute, of every hour, every day — allowing them to improve operational reliability, efficiency, and risk mitigation.

  • We take on the industry’s toughest challenges. No other company provides comprehensive solutions that connect the dots required for true resource management. 
  • We are relentless about customer success. We blow our own SLA’s out of the water Not as a point of pride, but because we always do our best for every.single.customer.
  • We do what we say. Transparency is at the core. We believe is trusting our employees to be accountable to themselves.
  • We work as a team. You are not alone here. Collaboration, acceptance, and focus on success for our customers drives us all forward. Together.