SCWA, which supplies safe, potable drinking water to 1.2 million residents on Long Island, has implemented an automated callout system for its Customer Service personnel as well as Construction Maintenance and Production Control departments that enables the water authority to expeditiously respond to, restore and report on water service interruptions. With a few keystrokes, the system automatically mirrors union agreements dictating the order of callouts and finds and confirms available crews in minutes.
ARCOS LLC has acquired the utility services division of Parsippany, N.J.-based Macrosoft, including the New Jersey company’s Resources on-Demand (RoD) software and its weather and utility news portal named outagecentral.com.
ARCOS® LLC, a North American provider of utility resource management software, has added Location Services technology to its Software-as-a-Service solutions to map the real-time location of utility crews. With Location Services, utility managers can continuously track users of the ARCOS Mobile app and store their location within any ARCOS product using a mobile device’s GPS technology.
Executives see the utility industry rapidly changing. Unlike any other time in the industry’s history, customers show a strong desire to achieve energy independence. There is a degree of uncertainty among utility professionals as to how to chart a course forward, while maintaining sustainability.
Ten years after Hurricane Katrina, Intelligent Utility looks back at the impressive planning, preparation and emergency response by Entergy in the face of challenging circumstances.
How ComEd’s implementation of automated crew management has streamlined the crew-building and deployment process, reducing response time during storm situations.
Northeast Utilities (NU) chooses ARCOS to deliver its web-based call out and crew management database software to four of its five New England utilities to help line crews restore electric and gas service.
Getting employees working in an after-hours emergency can be a cumbersome process. Lakeland Electric has developed a faster system that significantly improves speed and reliability.