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ARCOS among Central Ohio’s 50 fastest-growing companies

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COLUMBUS, Ohio – October 18, 2018 – ARCOS LLC has again won a place on the Columbus Business First Fast 50 – the annual list of the 50 fastest-growing emerging companies in Central Ohio. This year ARCOS ranks #38, at 31.8 percent growth. The Fast 50 Award recognizes companies for financial growth and performance over the past three years. ARCOS has made the list ten times in the last 12 years. Of the nearly 460 companies that have been on the list since it began in 1996, only two – Progressive Medical, Inc. (14) and Sequent (12) – have made more times.

“Being on this list year after year is a testament to our employees and their commitment, teamwork and responsibility,” said Bruce Duff, chief executive officer of ARCOS LLC. “They’ve built a bond with our customers that’s unheard of – 100 percent of our clients are referenceable; we have a 100-percent success rate implementing our technology.

“We’re committed to solving the toughest challenges for our customers working at utilities, airlines and other critical infrastructure companies,” added Duff. “We help them respond with crews, restore service and report response details during daily business disruptions or outright emergencies.”

Since appearing on the 2017 Fast 50 list, ARCOS acquired Des Moines, Iowa, RosterApps to expand its offering for the airline industry with ground crew-management and scheduling software.

Mitch McLeod, founder of ARCOS, laid the foundation for the company by identifying a crucial need in the utility industry that was critical to the firm’s early success. More than eighty-seven percent of U.S. households are served by utilities that use ARCOS technology to accurately track restoration time and speed up crew mobilization.

Today, North American electric, gas and water utilities along with power generation plants, major air carriers, manufacturers and industrial facilities rely on ARCOS to keep operations running. ARCOS resource management solutions help customers respond to after-hours and major events; restore service by quickly and safely assembling crews; and report the outcome, which informs executives, employees, first responders, regulators, media and the public.

ARCOS provides SaaS solutions solve resource management challenges that critical infrastructure companies face. The ARCOS Resource Management platform helps customers plan, respond, restore and report actions taken during normal operations or unplanned service interruptions.  Using ARCOS, utilities, airlines, manufacturers and industrial facilities improve response time and improve efficiency of resources while improving customer satisfaction.

ARCOS unveils first of its kind mobile app for utility workers

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COLUMBUS, Ohio October 9, 2018 – ARCOS® LLC has released a mobile version of the ARCOS Crew Manager® software to give utility field supervisors and crews a real-time view into the location and availability of crews, vehicles, and equipment from their hand-held devices, so workers can improve collaboration and communication during construction, maintenance, and restoration work. This real-time view will save time and money for supervisors and crews who want to make decisions in the field about the availability of resources as circumstances unfold or change. Read More

ARCOS acquires RosterApps, expands airline industry solutions to include ground crew scheduling platform

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Columbus, Ohio – October 2, 2018 – ARCOS® LLC has acquired Des Moines, Iowa-based Sciengistics, Inc., doing business as RosterApps, a provider of airline ground crew scheduling software. This acquisition will combine RosterApps’ airline experience and shiftwork technology with the ARCOS resource management platform to fully automate the scheduling, shift-trading, callout and tracking of flight and ground crew staff.

“We acquired RosterApps to enhance our presence in the airline industry and build on our decades-long ground crew scheduling and resource management capabilities across multiple industries,” said Bruce Duff, chief executive officer of ARCOS. “The RosterApps product is very complementary to our existing ARCOS solution that helps airline carriers automate the process of finding qualified, available pilots and flight crew to fill open trips due to last-minute schedule conflicts or IROPS. Read More

ARCOS resource management software to help Cleco Power accelerate cost recovery

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Columbus, Ohio – October 1, 2018 – ARCOS® LLC – a provider of resource management software and services for critical infrastructure sectors – is implementing its solutions for automating the way Cleco Power: responds to storms and major events within its service territory; restores service; and reports on associated costs. Cleco Power employs approximately 1,200 people who serve nearly 290,000 retail customers in Louisiana via 12,000 miles of distribution lines.

“ARCOS will support our efforts to assemble and direct our internal and external crews,” said James Lass, general manager for Distribution Engineering & Emergency Management at Cleco Power. “ARCOS will help us provide data on response team personnel, including who was involved in the event, what they accomplished and for how long. That lets us quickly validate data and prepare a cost-analysis report.” Read More

ARCOS Software and Processes Certified by SOC 2 Type II Audit

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Columbus, Ohio – August 15, 2018

ARCOS® LLC successfully completed a Service Organization Control (SOC) 2 Type II audit for the period October 1, 2017, through March 31, 2018, to ensure the software maker is protecting its utility industry customers. Plante Moran, PLLC, a public accounting and consulting firm, conducted the independent SOC examination and evaluated and tested ARCOS’s internal operational controls and processes.

The six-month audit led to a certification, which ARCOS received in June 2018. The certification expires in June 2019. ARCOS has made its SOC 2 Type II reports available for clients and prospective customers since passing its first audit in 2014.

As hackers increasingly threaten power grids in the U.S. and abroad, software providers that serve utility companies must be vigilant about protecting their customers. According to a May 2016 article from The Hill, “There are more reported cyber incidents in the energy industry than in healthcare, finance, transportation, water and communications combined …” Read More

North American utilities make ARCOS Conference hub for fine-tuning emergency preparedness, resource management

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Columbus, Ohio – March 1, 2018

From March 4 – 7, 2018, in San Antonio, ARCOS® LLC will host nearly 200 attendees from North American utilities at the 15th-annual ARCOS Conference where industry speakers will present what they have learned about improving reliability, boosting emergency response and reducing restoration time. Rudy Garza, senior vice president of Distribution Services & Operations for CPS Energy, the nation’s largest municipally owned energy utility, will deliver the keynote.

This year’s agenda includes roundtables and scenario-based training with experts in emergency preparedness, operations and ICS management from gas, electric, power generation and water utilities including American Electric Power, NiSource, Southern Company and industry groups such as the Edison Electric Institute. Presenters will show how they’re able to quickly respond, restore service and report on outcomes daily and during major events using cutting-edge tools for assessing damage and automatically organizing and deploying resources and crews. Read More

Canadian Electricity Assoc. webinar features how and why utilities are automating callout

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Canadian Electric Association

Ottawa – February 13, 2018

The Canadian Electricity Association and its corporate partner ARCOS® LLC will host a one-hour webinar on February 13 at 1 p.m. EST with utility experts from Alectra Utilities and Eversource Energy who will explain the benefits of automating crew callout, scheduling and crew management.

The webinar will show attendees why Alectra and Eversource automated their callout and scheduling of lineworkers and how their systems work. Speakers will explain how automating these processes help get service restored faster for customers, improve equitable distribution of overtime work and give utility executives better insight into how their workforce is deployed. Read More

With ARCOS, Tennessee American Water reduces response time to fix water main breaks

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Columbus, Ohio – December 5, 2017

ARCOS® LLC has implemented its Software-as-a-Service ARCOS CallOut® and Scheduling solution at the Chattanooga, Tenn.-based Tennessee American Water to automate how the utility’s distribution department responds to customer emergencies. For Tennessee American Water, a subsidiary of American Water, responding to emergencies includes making calls to the utility’s employees to locate available crews to restore water main breaks and shut off meters during after-hours, unplanned events.

“The ARCOS system reduces by as much as 30 minutes the time it takes us to get a crew assembled and out into the field to shut off water and begin repairs,” says Casey Allen, operations superintendent for Tennessee American Water. “With a large main break, water can quickly damage a road, adjacent land, or even surrounding structures. One break can exceed several thousands of dollars of damage.” Read More

With ARCOS, NOVEC looks to reduce length of power outages

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Columbus, Ohio – November 16, 2017

ARCOS LLC is implementing its ARCOS® Callout and Scheduling Suite to help Northern Virginia Electric Cooperative (NOVEC) expedite electric service restoration, focus on safety and reduce the utility’s System Average Interruption Duration Index (SAIDI), which is the total annual duration of outage interruptions per customer.

“The ARCOS software will automatically find and contact our employees. Instead of spending their valuable time on the phone, our system operators will be able to activate ARCOS with only a few clicks and then focus on critical tasks such as high-voltage switching or coordinating restoration work with service technicians in the field,” says Dan Swingle, vice president of System Operations for NOVEC. “We’re hoping that ARCOS will reduce our service restoration times, which will also help us meet our SAIDI goal.”

NOVEC’s 2016 SAIDI was 45.79 minutes, calculated without outages related to major events. The utility’s five-year average SAIDI, excluding major events, is 49.56 minutes. J. D. Power and Associates’ 2017 Electric Utility Residential Customer Satisfaction study placed NOVEC second among the 138 largest electric utilities in the nation. NOVEC also ranked second in Power Quality and Reliability, the largest contributor to overall customer satisfaction, according to the study.

“We always look for cost-effective ways to improve performance in the operations division, but at our high level of achievement, it’s increasingly difficult to reduce SAIDI. We expect ARCOS to give us an edge through automation,” adds Swingle. “If an automated callout process gets our people to work faster, then we’ll be able to restore power faster.”

NOVEC has been using a labor-intensive process to monitor minimum callout requirements for approximately 215 union employees. Through its partnership with ARCOS, the Cooperative expects to reduce the amount of staff time it takes to initiate callouts and track responses. According to Swingle, NOVEC administrators, on average, spend an hour per day documenting callouts; sometimes that climbs to three or four hours during a busy event.

“We’ve also had major events that required operators to spend 9 to 10 hours making callouts, which diverted their focus from their primary job – restoring power to NOVEC customers,” says Swingle.

With ARCOS, operators and staff can concentrate solely on service and safety, instead of tallying callout requirements and resolving complaints, which can easily require an hour per incident. Through automation of the crew assembly and deployment process, NOVEC expects to improve overall outage response and, thereby, reduce service restoration times, while maintaining its high employee safety standards. The data provided by the ARCOS system will also enable final event reports to be produced quickly and accurately. In addition to its union workforce, NOVEC plans to add another 107 employees to the ARCOS system. This will enable system operators to reach all or specific groups of employees with alerts, news or requests for assistance.

“Comparing the cost of ARCOS to what we’ve spent administratively on manual callouts clearly justified the investment in the ARCOS system,” adds Swingle.

About NOVEC

NOVEC, headquartered in Manassas, Virginia, is a not-for-profit corporation that provides electricity to more than 166,000 metered customers in Fairfax, Fauquier, Loudoun, Prince William, Stafford, and Clarke counties, the City of Manassas Park, and the Town of Clifton. It also supplies natural gas and energy products and services to consumers in the Washington, D.C., region. The utility serves more customers than any electric co-op in Virginia and is one of the largest electric cooperatives in the United States.

About ARCOS LLC

ARCOS is the North American leader in delivering resource management SaaS solutions to the utility industry. ARCOS automates crew assembly and resource management daily and during emergencies, ultimately helping to restore energy faster, yet safely, to communities. The award-winning solution helps utilities save time and money, while improving customer satisfaction. Learn more about ARCOS resource management software at www.arcos-inc.com. ARCOS CallOut® and ARCOS Crew Manager® are registered trademarks of ARCOS LLC.

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For ninth time since 2007, ARCOS one of Central Ohio’s 50 fastest-growing companies

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Columbus, Ohio – October 19, 2017

ARCOS LLC has again won a place on the Columbus Business First Fast 50 – the annual list of the 50 fastest-growing emerging companies in Central Ohio. The Fast 50 Award recognizes companies for financial growth and performance over the past three years. ARCOS has made the list nine times in the last 11 years, the most appearances by any of the 2017 honorees according to Columbus Business First. This year ARCOS ranks #25.

“Since we last appeared on the Fast 50 list in 2014 we’ve launched a variety of new products, acquired two competitors and expanded internationally into the Canadian utility market,” said Bruce Duff, chief executive officer of ARCOS LLC.

American and Canadian electric, gas and water utilities along with power generation plants rely on ARCOS to keep service running. ARCOS resource management solutions help utilities respond to both after-hours and major events; restore service by quickly and safely assembling crews; and report on the outcome, which informs executives, first responders, regulators, media and the public. Eighty-seven percent of U.S. households are served by utilities that use ARCOS technology to accurately track restoration time and speed up the mobilization of crews.

“With our solutions, contacting utility crews and reporting on the outcome of restoration work literally happens with the click of a button from a laptop and any mobile device,” adds Duff.

The flagship ARCOS® Callout and Scheduling Suite is a software-as-a-service platform that utility managers use to automatically assemble available crews, analyze crew response and report outcomes. The ARCOS Damage Assessment solution helps shorten the process of surveying damage caused by major events like Harvey and Irma from days to hours. The newest ARCOS product, Resource Assist™, automates the manual process of requesting and managing third-party resources and equipment for restoring services during major events or when needed. Other products from ARCOS chart crew staffing and time worked, so utilities can manage crew safety, gauge restoration costs and quickly respond to requests.

About ARCOS LLC

ARCOS is the North American leader in delivering resource management SaaS solutions to the utility industry. ARCOS automates crew assembly and resource management daily and during emergencies, ultimately helping to restore energy faster, yet safely, to communities. The award-winning solution helps utilities save time and money, while improving customer satisfaction. Learn more about ARCOS resource management software at www.arcos-inc.com. ARCOS CallOut® and ARCOS Crew Manager® are registered trademarks of ARCOS LLC.

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