Customer Successes

Learn how these utilities improved their emergency response times with ARCOS.

UTILITY LEADERS RISE TO THE OCCASION WITH AUTOMATION

“The ARCOS Project is very successful, and is the IT project that we all thought was possible, but that we never achieved until now.”

John Peters, Project Manager, Arizona Public Service

ELECTRIC UTILITY CASE STUDIES:

Pacific Gas & Electric
PG&E saved $6.6 million in 2015 by combining ARCOS Callout & Scheduling with ARCOS Mobile, with estimates of saving an additional $8 million in 2016.

Kansas City Power & Light
KCP&L supplies electricity to 800,000+ customers, and reduced utility grievances by 90 percent with ARCOS.

Lee County Electric Cooperative
One of the largest electric cooperatives in the nation, LCEC implemented ARCOS to reduce overtime and reduce SAIDI.

Southern Company
Southern Company reduced SAIDI with ARCOS electric utility software.

ComEd, An Exelon Company
Reduced an 11-step utility crew callout process to a 4-step process with immediate insight into which crews were onsite.

Avista Corporation (Gas & Electric)

Avista used ARCOS Incident Command System and Callout to assemble 132 crews, up from the normal 10, to restore electrical and gas service after the largest storm in their 126-year history.

GAS UTILITY CASE STUDIES:

Pacific Gas & Electric
PG&E saved $6.6 million in 2015 by combining ARCOS Callout & Scheduling with ARCOS Mobile, with estimates of saving an additional $8 million in 2016.

Columbia Gas Companies, NiSource
Automating with ARCOS Crew callout and management saved dispatchers 2 – 4 hours per night, and increased crew acceptance rates by 18 percent.

Central Hudson Gas & Electric Corporation
Automating their crew call out process with ARCOS reduced call out time 98%.

POWER PLANT CASE STUDIES:

Duke Energy: Crystal River Energy Complex
Reduced crew call out time from 2 hours to 30 minutes, improved response time 75%, updated labor rules easily.

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