Customer Successes

Learn how customers improve productivity and customer satisfaction with ARCOS.


Pedernales Electric Cooperative
America’s Largest Electric Distribution Cooperative Drives Clear Operational Awareness for Outage Management
“When my team saw Utility Insight in action at another large Texas utility and what it is capable of, we knew that this is how we are going to accomplish our goal of centralizing dispatch from 40 regional staff to 10 while streamlining outage response processes.”
– PEC Transmission Control Center

Connexus Energy
Minnesota’s Largest Electric CoOp Looks to Manage Work & Crews in One Solution
“Being able to bring together and integrate all our work and crew data in one repository and govern all of it is what sold us.”
– Electric Operations Project Leader

Southern Company
Southern Company Finds the Right Mobile Workforce Management Solution
“We’re on the forefront of restoration because of our ongoing partnership with ARCOS and Mobile Workbench, which pairs our best-in-class response and repair, GIS, and outage management with technology that matches our scale and complexity.”
– Engineering Supervisor – Grid Inform & Connectivity

Large, Invester-Owned Electric Utility
Large Midwest Electric Utility Revolutionizes Workforce Mobility
“We needed to do more with fewer linemen while increasing our capital spend and work load – ARCOS is doing just that and improving our situational awareness.”
– Business Technology Leader

Avista Corporation (Gas & Electric)
ARCOS Incident Manager Ensures Avista’s Effective Response to the Worst Storm in 126 Years
“Accounting for employees with ARCOS enabled Avista to track the number of hours each crew was in service, which helped us manage fatigue and comply with service regulations.”
– Director of Transmission

ComEd, An Exelon Company
ComEd Achieves Award-Winning Emergency Response with ARCOS Crew Manager
“We’ve reduced an 11-step process to an easy four-step process that shows us who we have on site, right away.” 
– Director of Emergency Preparedness

Lee County Electric Cooperative
LCEC Gains Real-time Data that Enables Accurate Forecasting and Eliminates Grievances
“Since implementing ARCOS, LCEC has not had a single grievance filed related to callouts. The system’s ability to manage the resources to restore power has put LCEC in the catbird seat.” 
– Senior Supervisor, Construction and Maintenance

Kansas City Power & Light
KCP&L’s Implementation of a Better Callout Solution Reduces Grievances and Guarantees Accuracy
“We have fewer grievances from the union now. I can’t think of a time the ARCOS system messed up. It’s priceless.”
– VP of Transmission & Distribution

Pacific Gas & Electric
With Automated Callout, PG&E Saves $6.6M the First Year and Cuts Dispatch Time to Minutes
“We needed a callout solution that was more than an Excel spreadsheet. We knew our supervisors could be using their time much more productively and automating callout was the key.”
– Director of Emergency Management and Response

Southern Company
Southern Company Achieves Technology ROI in One Year Plus a 10% SAIDI Reduction
“By fully automating crew callout, operators can focus their efforts on more important tasks, such as analyzing the problem using the outage management system.” 
– Manager of Power Delivery, Methods & Systems

“The ARCOS Project is very successful, and is the IT project that we all thought was possible, but that we never achieved until now.”

John Peters | Project Manager | Arizona Public Service


Central Hudson Gas & Electric Corporation
Central Hudson Estimates $100K Annual Savings and Maintains Near-perfect Response Rate
“ARCOS Crew Manager is a transformational change in terms of work management and the ability to track internal and external crews. We estimate the efficiencies in labor costs on blue-sky days will be $100,000 per year.” 
– Director of Dispatch Operations

Columbia Gas Companies, NiSource
NiSource Prioritizes Workers Closest to the Trouble and Increases Crew Acceptance by 18%
“With ARCOS, a dispatcher gets a response immediately… this saves an additional four to six minutes.” 
– Dispatch Manager

Pacific Gas & Electric
PG&E Saves Millions and Cuts Grievances in Half by Automating Callout and Scheduling
“Automated call out completely changed the way we do things, for the better. The number of grievances has dropped fifty percent, and there hasn’t been a single case where the callout technology has failed us.”
– Director of Emergency Management and Response


Duke Energy: Crystal River Energy Complex
Duke Energy Achieves Eight Month Return on Investment and 10% SAIDI Reduction
“The entire ARCOS upgrade paid for itself in eight months with the reduction in shift supervisor labor alone. Supervisor time to initiate a callout dropped from six hours to less than 30 minutes.” 
– Leader of Energy Supply Performance Excellence


Piedmont Airlines Case Study
Piedmont Uses RosterApps to Achieve More On-Time Flights and Improved Profitability
“By quickly filling shifts with the right people and equipment on the tarmac, we get planes into the air more efficiently.”
– Director of Planning & Support

Ground Support Scheduling Gets Smart About Performance KPI Whitepaper
At Piedmont Airlines, a Single Hub Cuts Scheduling by 1,603 Hours in One Month with RosterApps
“RosterApps saved 1,603 hours over 30 days, which managers would have processed by hand.”
– Director of Planning & Support

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