Customer Videos

Hear what utility leadership has to say about how ARCOS has empowered them and improved their utility crew response times for daily and all hazard events.

ELECTRIC UTILITY SUCCESS STORIES

IBERDROLA, USA | COMED


Kerri Foster, Manager T&D | Ken Wagner, Sr. Emergency Preparedness Administrator ComEd
Using the ARCOS Crew Manager® to save time and money for daily use and during storms.

DUQUESNE LIGHT


Larry Duvall, Service Center Manager
Eliminating union grievances with automated utility crew management, improving crew assembly time.

DOMINION ENERGY


Steve Chafin, Manager, Emergency Preparedness Center
Benefits of partnering with an innovative company and responsive team – ARCOS dedicated customer service

VECTREN ENERGY- SALT RIVER PROJECT (GAS AND ELECTRIC)


Jeff Buttram, Dispatch Supervisor; Mark Bell, Section Supervisor
Responding faster to gas and electric emergencies, quickly automating union rules for utility crew call outs, user experience.

VECTREN ENERGY- SALT RIVER PROJECT (GAS AND ELECTRIC)


Mark Bell, Section Supervisor
Improving response time for crews, automating crew call out, user experience

AMERICAN ELECTRIC POWER (AEP)


Tom Kirkpatrick, VP Customer, Marketing and Distribution Services
Improving customer service by reducing crew response time by 30 minutes.

SOUTHERN COMPANY


Aline Ward, Regional Chief Information Officer
Leveraging technology can help improve efficiency and meet customer demands.

GAS UTILITY SUCCESS STORIES

AVISTA UTILITIES


Jeff Potter, Dispatch Engineer
Automating crew call out and management saves time and reduces mistakes caused by manual processes.

VECTREN ENERGY- SALT RIVER PROJECT (GAS AND ELECTRIC)


Jeff Buttram, Dispatch Supervisor; Mark Bell, Section Supervisor
Responding faster to gas and electric emergencies, quickly automating union rules for utility crew call outs, user experience.

VECTREN ENERGY- SALT RIVER PROJECT (GAS AND ELECTRIC)


Mark Bell, Section Supervisor
Improving response time for crews, automating crew call out, user experience

POWER GENERATION PLAN VIDEOS

DUKE ENERGY


Scott Retter, Energy Supply Performance Excellence – Leader
Discussing the benefits of automating crew call out and reducing union grievances at the Crystal River Power Generation Plant.