Managing Emergencies More Effectively

Now more than ever, emergency preparedness and response (EP&R) for utilities has become a year-round concern. What was once seasonal is amplified by more frequent and severe weather events, external threats to the grid, and aging asset failures. At the same time, the rise of social media has given small voices a significant impact on expectations regarding customer satisfaction and notifications.

Join Arun Mani, a Principal with KPMG, and Rob Strutz, Director of Operations at AEP, for a unique conversation on how emergency preparedness connects the everyday tasks to improve public situational awareness and fast, safe restoration and recovery to affected communities after an outage.

In the webinar, you will take away:

Utility Industry Perspectives and Best Practices for EP&R: The utility industry’s perspectives on the most effective practices and challenges they encounter for storm preparedness and strategies for mitigating how severe weather events can impact utility operations.

Emergency Preparedness & Restoration “Value Chain”: A view on the EP&R “value chain” and examine how different components of emergency response fit together to achieve efficient and effective restoration and recovery.

Importance of Mock Drills: The value of “mock drills” and a review of the typical issues that arise during an outage, including better documentation for cost recovery, mutual assistance requests, and material needs for restoration.